Dear Team, We have created multiple knowledge articles in servicenow. We are now facing a strange problem where the images in the article could not seen when an enduser opens the article from the portal. Instead of the images, we could see "image ...
I'm getting a very strange issue when building a custom task in ServiceNow flow designer. As you can see in the picture below the variable incident is empty at run time when it's being used for the notification step. But the notification variable is...
Hi, I am facing an issue in PROD instance, I have deactivated outbound email configurations But it saved my user name in glide.email.test.user property then I cleared it But it still Displaying the same value. whereas it doesn't have any value saved ...
I am working on creating a new survey. I never created a survey before and learning. When I look survey->view surveys, I see "Assessment Metry Types" with a list of surveys. How do I test those existing to see the form? Unlike catalog items, I don'...
I have a UI page with date time field as below: <div class="form-group is-required row"> <label for="apt_date" class="control-label col-sm-3" style="text-align:right" id="aptdate_label"> <span class="required-marker"></span>${gs.getMessage('Appointme...
Field Attributes not working in Agent workspace. For example caller_id field on incident form has ref_contributions=vip_icon;Set_Customer_to_Current_User;show_customer_computers. Which shows the caller/customer is a VIP, set me as caller, show my com...
I want open a link in new tab when I click on UI Action .Can anyone please help.
When creating service catalogs - the record producers, I usually create the variables. Most often than not I don’t map them to any field. All the information from the different variables are copied directly into the description field. Is it better...
Hi Guys,We created an export set for exporting a set of data via an MID server. However, the client is requesting for the header row of the csv (the row which contains name of the fields) want it to be truncated. Is there a way we could achieve this ...
Hello AllThis issue has 'sort of' been approached by other Community members, but I'm looking for opinions/advice on implementing Service Catalog items.Scenario:1 - User submits a Request that has one RITM and 3 Tasks2 - 3 Tasks have 3 different reso...
Is it possible to preserve plugins after a clone to easily reapply the plugins to non-prods? Thank you!
Hello friends, I am facing an issue with the setting of the data time field value i.e. First Discovered and Last Discovered fields from the the CI table. When I am trying to set value using the Field Map from transform map, it sets correctly, but t...
I find any user with itil role is able to modify existing configuraiton items(CI). But I see itil role has nested role cmdb_read only not write. Not sure any other nested rule is giving update access. If I need to take away modifying CIs, what is the...
Hi Guys, I created a field u_hdd_available in the Ci class manager on the configuration item level so that I could add it on multiple forms. It was created as the wrong type so I went back and tried to delete it however it only seemed to do so on t...
Hello Community, I'm working on a Favorites Widget for the Service Portal. I'm using the widget coding shared by mhedtke24 in post: https://community.servicenow.com/community?id=community_article&sys_id=f8e3562fdb21e300107d5583ca96196f I've modifie...
