Emails that are recalled should not create a new service request. In this circumstance ServiceNow should match the message id to the original email sent and include the recall message in the original service request created. Ideally, the original ser...
What is mean below error message ? Error: Cannot find function getValue in object .,Detail: Cannot find function getValue in object . This message is displayed in Post incident details of Flow Designer. What should I do?
As part of accomplishing a survey requirement, I prepared a survey definition and published the survey. Now, I have a feedback on the "View Survey URL" link accessible by the end user (Public access). They want to change the font size of the title w...
Hi, Can anyone help me with the post cloning script for data scrambling in non production instances. Thanks in advance!
Hi Everyone, We have opened date and start date fields on the Requested item form. I want to add three working business days to opened date and need to update that result in the start date. For example I was opened a requested item on 12/6/2020, now ...
Hi There,I'd like to include additional information in an approval notification in my workflow. For instance, a user will make a selection, and I would like to use the description to populate part of the approval request that goes to the manager. I'm...
I have a Service Catalog Item for which I am trying to create an ATF test. These are my test steps. 1. Open a catalog item 2. Set variable values 3. Validate variable values 4. Add item to shopping cart 5. Order catalog item My results show I am fa...
When I cancel a REQ, I am setting the request_state field to closed_cancelled, but after I cancel, when the form reloads, the field is set to closed_incomplete. I added the request_state field to the field watcher and ran through this process and it...
Is it possible to share a VTB without making someone a member? My team uses a Freeform board to organize our work and backlog. There is a need to share this outside of our team due to the visibility of the work that we do. We would like to be able...
Hey all, observing something unexpected. Time Sheet portal, seems that for incident tasks, they aren't hitting the Time Sheet Portal unless a time worked entry is saved for an individual. This seems different than some other Task types (Incident, ...
I've customized the "ATF test Ordering catalog item(s) from saved bundle" test to use our catalog items instead of the OOB version with demo data. I'm having trouble with the "Open Shopping Cart page in the Service Portal portal" step, I'm getting th...
Hi all, While I looked for the Product documentation for Database views, it shows a example where Variable prefix shows as inc for incident. OK - Variable prefix for incident is defined in the form, look at the Where clause - how does system automa...
Hi there, I'm a newbie that feels like I'm trying to do something beyond my skills - so I apologise in advanced if I'm missing any real basics. Ultimate Goal: Use a Client Script to trigger a Guided Tour when a Case is in a specific state. Once the T...
Hello, We are in the process of fixing a workflow that is not closing out RITMs and REQs when SCTASK is closed complete. We have over 100 REQs for this particular item. The user wants us to manually close out all REQs while we are fixing the workflow...
Requirement Create below Model categories. LaptopNotebookDesktop All the above Model categories are created with the same CI class cmdb_ci_computer. Based on the above-selected model categories, an asset is to be charged monthly Laptop = $10Notebook=...
