We follow the best practice where we add users to groups and add the roles to the groups. We have integrated AD so when we offboard users we remove all groups and inturn they are removed from the SN groups once AD syncs. My problem is the Roles have ...
Hi, have Multi Provider SSO working with Active Directory Federation Services for authentication. If a ServiceNow user account already exists with a matching email address then logon works fine. I now want to enable Auto Provisioning of users, but t...
I added a new field "Executive Sponsor" in the pm_project table and trying to pull that value into the Status Report. Added the new field into this widget too, but I don't see the value here.. Can anyone tell how to pull the value into Status Report?...
I am trying to get URL parameter through catalog client script in Scoped Application. But since Scoped application don't have access to the window object, I am not able to autofill the variables I found an article https://community.servicenow.com/c...
Hi, I'm translating Service Portal Widgets and I'm searching the HTML bodies for references to UI Messages which I then can create translation entries for. Normally I take the text from a reference, ex. "show less" from ${show less} and add it as the...
Hello Team, I am trying to add credentials in Orchestration -> Credentials & Connections -> Credentials for windows machine but it's is throwing authentication error when running Test Credentials. Using a port as 135 and target as IP address and defa...
I have a workflow that has errored on an "if" activity with a script that reads data from a task record. The task was missing data that caused the script to fail. I have corrected the data issue and want to have the workflow re-evaluate the "if" acti...
I've found several posts and Knowledge articles related to a request item workflow not running, but none of them describe what I'm seeing. Usually the use cases I've found involve the stage of the request not being approved yet, or a business rule r...
licensing for the plugin 'ServiceNow eBonding spoke'(com.glide.hub.action_step.rest) I'm actually looking to have this new feature 'Ebonding Spoke'. So in order to have this feature, I guess we need to install Integration Hub. I would like to know an...
Hi, I have a workflow (see attached screenshot) , when all the catalog tasks are closed complete the requested item State should change to closed complete & if any one of the catalog task is closed incomplete the requested item state should be closed...
Does anyone have a solution for viewing a PDF in-line in a Knowledge Article in the Portal? I would like to be able to simply view the file content in browser without having to download the file locally.The following thread provides a solution for vi...
We have a custom Application that has various modules with custom list views. These list views got wiped out with the last patch we received and I need to put the correct columns back for these users. If I make the edits as an admin, how do I propa...
We are using Customer Service and all of the catalog items default to the role snc_internal when you create it. You can always add additional roles to this list but you cannot remove it and add snc_external (or keep it on there and add snc_external)....
When editing a knowledge aritcle hyperlinks are showing highlighted and underlined. See last sentence 'Video guidance is available here' When clicking Related Links > View Aritcle they display only highlighted. But in Service Portal view they are n...
Hi All, How to make additional comments on RITM read only(greyed out) if the approval is 'Not yet Requested'? I tried using UI Policy But it hides the additional comment field when the condition is true, but this doesn't works on Service Portal. Also...