Blacklist an email
Hello All, Can anyone suggest how to black list an spam email address to create incident/HR case in Service-now. This email addesss should not affect any other module in Service-now. Thanks in advance.
Forum Posts
Visual Task Board swimlane field limitations
The new VTB swimlane functionality is great, however there are some frustrating limitations. This is today's frustration... I work in Problem Management, amongst other things we manage a portfolio of problem records we have deemed "Of interest". We d...
Resolved! Passing Variables to Task "Description" Field
Hello All,I hope you are having a wonderful Monday! I needed to reach out to the community for some assistance and see if anyone can help me figure my problem out. I need to take all the variables and pass them in to the "Description" field in the ...
Resolved! Using Okta integration and local instance login
Our company is looking to employ OKTA for the setup and management of a certain group of users. Other users we would not like to include in OKTA and we would not even want them to be aware of OKTA. Currently the users that would be included in the...
Resolved! Enable Auditing for two fields in custom table
Good Morning Everyone, We have a custom table in global scope application and has some fields in it. I have made audit to true for two fields in that table in the dictionary entry level of those fields Now when I open history of the one particular re...
How to create a collapsible section in a knowledge article
We will migrate content from IBM Notes to ServiceNow KB. Lot of documents which are more than one page have collapsible sections which makes them easy to overview and read. Has anyone found out how to create a collapsible section in a knowledge arti...
Resolved! How do I update the MID Server Configuration Parameter "url"
We renamed our instances. Let's say abctest was renamed xyztest. Now I need to change the URL on the mid servers to match our new urls.I have searched the documentation and the community but am not finding clear instructions how to do this.When I go ...
Resolved! Default *Contains* Search (glide.ui.goto_use_contains) not working with Madrid
Hi guys, we have a issue with the default search behaviour in the backend. We want the user to search with *contains* by default and created the following Property as described: Name: glide.ui.goto_use_contains Type: true/false Value: true But in t...
Resolved! Method returned an object of type Undefined which is not allowed in scope
var sp_gr = new GlideRecord("discovery_credentials");sp_gr.get("sys_id", gs.getProperty('x_ph66_p66_cloud_r.servicePrincipal'));workflow.scratchpad.azTenantId = sp_gr.tenant_Id;workflow.scratchpad.azClientId = sp_gr.client_Id;workflow.scratchpad.azSe...
Resolved! az : The term 'az' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
Hi, I got the below error while executing Powershell Activity. Please help me in fixing the issue
What can cause duplicate column names to show up in the Configure > Table?
I just recently noticed that there are duplicate columns in the Configure>Table view. I checked the Configure > Form Design and the Configure > Form Layout and the columns do not show any duplicates. Has anyone run into this issue? If so, what is t...
Query on Data Precedence Rules and Reconciliation Rules
Hi Everyone, I am trying to set up precedence rules for the one of CMDB class (cmdb_ci_db_mssql_instance). We have 2 possible discovery sources to update the CIs in cmdb_ci_db_mssql_instance table. 1. ImportSet (Transform Map) 2. ServiceNow (Discove...
Flow designer trigger - available tables
I'm trying to create a flow that will create a set of tasks when a service catalog request is submitted. At the moment, I'm wanting to trigger based on the creation of a record in our_request_item table, but it's not coming up as an option. I can see...
How to Script Look Up Condition in Flow Designer
Hey y'all - I need help scripting a condition within the Look Up Action in Flow Designer, as I've never done so before. I have two custom tables: Establishments and Transactions (it's an app for personal budgeting). The goal with the flow is that whe...
Resolved! Users cannot see certain fields in a list view but can on the form view
We are trying to fix an issue where some reference dot-walked fields on a list view or report don't show up, but they do on the form view. An example off a list view where Program Name (short) is a fields from a reference to Program [pm_program]. If...
