We have the Incident Create Knowledge business rule active, and it works fairly well. We are implmenting knowledge article templates, and I would like to tweak the business rule to apply a specific template to KB's created by that business rule. Howe...
Hi,I'm trying to script who should get an email notification from the system, through workflow.I've created a Notification activity like below:Then i want to send an email to requested_for (reference to sys_user), requested_for is a variable so i've ...
Hi All, Am getting error like "I18nUtils undefined, maybe missing global qualifier" on my portal page where i have custom language selector widget. Recently my instance got upgraded to Paris patch 5 and thereafter started getting this error on portal...
Hello, How can I access variables using a UI action? I need to be able to create a new record through a UI Action. My UI Action works, but I have no idea how to access the variables and use them to set fields on the new record. My UI Action currently...
I have set up .txt files to be allowed uploadable as attachments (among others). I also have MIME type validation turned on. When i upload a text file with an email header as the contents, the system rejects it for an unknown reason. I turned off the...
Hi All, We have a new requirement to display desktop notification when a new chat is coming to an agent in Agent Workspace. Because currently we have only alert message in AWS homepage when a new chat request is coming...SO if support agent is in ano...
Hi, When a user uses the chat function in the portal to chat to a service desk agent is it possible to configure so the browser window flashes when there is a new message from the agent working in ServiceNow ITIL view? At the moment for me only a sou...
Hi Experts, I need a help regarding typeahead search widget. We can search by letters in typeahead search for all catalog items. But I am not able to search the same catalog items when I am searching by numbers. Please find the below screen shot. ...
Hello, I have a UI Macro and a UI formatter that displays the selected items from my list and populates them in an html table. The list field I have references the user table. What I want to be able to do is create an icon next to the list field, and...
I wanted to add some fields to the AD Flow, both for create User and Update user. I was given a link from HI to this article: https://hi.service-now.com/kb_view.do?sysparm_article=KB0794226 I have gone to the script and updated with an example $divis...
Have you every wanted to take advantage of user criterias in other places of servicenow than is available OOTB? - eg. to control who can access an element in the CMS or a content of a widget in Service Portal?Here on Share is a script include which a...
Hi, I'm sorry if this topic had appeared already, but I can't resolve this problem.I have a workflow and a I must send a notification to the Administrator(using "Create Event") every time a record is created on the Incident table. I created the event...
Hi, i would like to know how the table Usage Data for Applications ( ua_app_usage ) is populated, i can't find any job/script which populate this table, i would like to know how this table works, when it gets updated Thank you.
RP.getListControl().getLabel() Do anyone know how this works?
Hi Community! In the Agent Workspace, I would like to place a UI Action in order to open a IU Page in a sub tab, or to show the results of a query, let's say the list of Incidents opened by the same user in the last three days in a subtab? Does anyo...
