I am having a challenge linking to Knowledge Articles while using Single Sign-on. My goal is to provide e-mail links to KB articles and users with the correct credentials can just open the link and it will take them to the specific Knowledge Article ...
Hello, I have added quick messages fully filled out and email client is enabled but I cannot see the dropdown. Any assistance would be appreciated. Thanks, Chad
Hi Guys, Is it possible to get previous page URL ? Basically we have a scenario. We have a table say 'problem' and have a related list as 'incident' table. So, if i click on one of related incident it goes to incident table. Here can we get that pr...
I'm trying to create a report that would tell me any articles that have not had any views in a given time period. Does anyone have any idea how I might get this information using the reporting module? I've reported on views for the last 6 months usin...
Hi,I have a catalog item in which there are variable like Requster Department, Requester Manager all are single line text type. When requester selects the catalog item from service catalog these variable has to be auto populated from user record. Wha...
Hello I have to change the Button colors on the portal, I have a default primary color for branding set, however i want a different color on the buttons. How can i acheive this?
Hi all, On the ess portal I want to give a custom link on the page which when clicked opens up the "chat" dialog box and the chat is routed to the correct assignment group based on the users country.Any idea how to achieve that. I can not hard code...
Hi all, Ive made a report to display all survey results on the asmt_metric_result table. It works on my admin account, however when i log in as a user there are fields missing. Particularly instance.task.number, instance.task.short_description, insta...
Hi Everyone,We already have a Service Portal built up with SSO enabled. There is a requirement in our Project to implement another Portal which would be accessible to external users(Those users who are not present in our Now instance). We are plannin...
Hi All! Is it possible to change the size of the fonts within the agent Workspace breadcrumbs at all? I've had a look through field styles and searched accross the community and google but no luck! if anyone is able to help point me in the direction...
In Performance Analytics, on the indicator you can set the Aggregate to Count or Count Distinct. What's the difference?
i have reset the password for one user some how the users Favorites are deleted can anyone help to restore his favorites
For trasnform map, if you have onbefore with order 100 with ignore=true and one more onbefore with order of 200 with GlideRecord code to update the record, it seems order 200 onbefore not getting executed. What is the reason? Appreciate it. I am ...
Hi all, I am using a reference field as below in my catalog item. On the portal I am able to see this variable in the catalog item and the options / drop downs but users see empty. Why would this be? This is also happening to another variable for ...
I need code for changing state value while click on state inprogress button which is created on incident form
