Hi - SNow states that:To reuse a retired article, create a new article with the same content, which is published once approved. A colleague suggested using "Insert and Stay" to easily recreate the content Are there any drawbacks/ramifications to doin...
Greetings, I have a question with regards to the Managed Documents plugin in Kingston. I've done some digging and haven't been able to locate a definitive answer. When reading through docs, it seems as though this plugin does not require an extra lic...
Hi all,I'm experiencing an issue with the LDAP Listener.Current setup:1 LDAP Server with 2 OU Definitions:- Users- GroupsThe LDAP Listener runs every 5 minutes, and works correctly for the Users OU. However, it doesn't seem to run for the Groups OU...
Hi all, I have Scheduled script which creates Event when date field maches to todays date, the event triggers notification. So far works good, but now the demand is to fire the event 1 before the due date, what i need to change in my script to make i...
Hello Everyone,As part of our Service Catalog one of the available options is "Software Order". Through this form users select the desired software from a List Collector and since there is no extra customization, they proceed to submit.The current so...
Hi,I have a a variable defined on a catalog item which I want the fulfiller to be able to change later on in the workflow from the Request Item or Catalog Task screen. I have two issues with the variable:1. The variable is defined as a yes/no var...
Greetings to all,I want to learn ServiceNow on-premise local installation steps for our customers. I will gain experience for important points. (server/db network configuration)I need ServiceNow iso image/trial/guide for this case. Can your suggest m...
We are transitioning people from one instance to another. I want to block new records from being inserted into a few tables, let's use incident, for example, but still allow work to proceed on existing records. What's the easiest way to do this? Can ...
Dear all, I have just discover how to sue the integration hub in order to conenct to 3rd party web service provider.Month ago i was integrating Jira Service Desk with Servicenow using simply Rest Outbound message. Does it means that Jira intergation ...
Dear specialists, I enabled auditing on the asset table, because I want to see what the original location was of an asset. When I check the audit history however, I don't see an entry for the location field. The location field is a reference field, c...
Using Madrid, what alternatives is there to encrypting attached files? I'm not interested in using Edge Encryption, but more the built in platform encryption. Is this something I can test on my PDI?
HI, Today for feedback "If an ownership group is assigned to the article, the feedback task is assigned to the manager of the ownership group. Ownership group managers can reassign tasks to another group member, or group members can assign a feedba...
I have a new, clean London dev instance and downloaded the mid, set up the install and it worked just fine. I gave my MID a totally unique name and it's logging in via my admin credential (I know, I know, but it's just a dev instance). I do the start...
We are in the process of enabling Okta and rolling out mobile to our user base. We have our OKTA SSO working, however we are experiencing an issue with the direct with the Mobile UI. We want the re-direct to occur as it does today via the browser. If...
Hi everyone, I imported a few projects from an old instance to a new instance. When using the Roadmap Timeline Visualization, I noticed that the imported projects do not appear in the 3D view only in the 2D view. This is how it looks in the 3D view:...
