Bulk Export Knowledge
Does anyone know of a way to bulk export knowledge articles from ServiceNow? Not the lists of articles but the actual articles in a set of formatted pdf, word or html files?
Forum Posts
Resolved! Disaster recovery, business continuity
Hello, There is any documentation related to Business Continuity and Disaster recovery for NOW Platform itself? in case of disaster how data is recovered? and so on Thanks, Cristian
User Criteria to show/hide KB Articles on Service Portal
Hi, We are transitioning from the ESS Portal to the Service Portal and would like users to have access to both. Is there a way to define a User Criteria or use any other solution to show a Knowledge Base or some selected KB Articles only on the Servi...
Flow Designer script action date handling issue
I don't understand how Flow Designer processes dates and times. I created a simple Script Action to test inputs and outputs. The first screenshot shows the script action. It's a very simple pass through of the date/time value as a date/time and as a ...
Communication between organizations both using Service Now?
I found that incoming email from another organization that is also using ServiceNow was marked received-ignored by the "Ignore header" email filter, since the incoming message headers contains "X-ServiceNow-Generated:true". There's a handful of other...
Resolved! transferred sysevent records
What is the sysevent state progression? Our sysevent record list grew recently and we have hundreds of records in the queued and transferred states. This morning, we had thousands so the system is recovering. I read the https://community.servicenow.c...
How do I set Active=False for specific Scheduled Jobs when cloning down from Prod to non-prod instances?
When cloning down from Prod, we want to preserve the Active state of the Scheduled jobs in the non-prod instances and we want to preserve the REST Messages because they point to non-prod endpoints.
Resolved! How do we print a record from Service Portal
Hi,How do we control the printing of a request or incident in the Service Portal in Helsinki?There's no print button as far as I can see, and ctrl-p yields a mostly useless layout.brThomas
VTB: Display and use a different field for filtering in the Quick Panel
Hi everyone,Hope someone can provide some advice.Need:Instead of filtering by names assigned to VTB tasks, filter by group/capability the task is assigned to.Before resorting to using the Group, I thought of using the labels in the Visual Task Board....
Resolved! How can I tell to what a user has unsubscribed
I have a user who does not get included in the email distribution for Incident Updated for ITIL. I created a similar notification for testing and he gets included in that. From this I figure it can't be any of his global settings. What I suspect i...
Workflow runscript activity failing with error:- Error MessageInvalid object in scoped script: org.mozilla.javascript.NativeJavaObject@5005785
I recently started learning ServicenNow and trying to develop Service Catalog item for users to request. Appreciate your help in finding the fault in the code. Version: Kingston Application: scoped application ( Service Catalog Item & Workflow for th...
How are plugind filtered by their product family?
Does anyone know how the filtering mechanism works in the $allappsmgmt.do page? They allow for you to filter based on the product family. I looked at the sys_plugins table as well as the v_plugin table but I dont see any method to link the plugins to...
Can we create a field with length of string(16000)?
Can we create a field with length of string(16000)?
Email send-failed
I'm using my Office 365 account "yourname@yourcompany.com" for SMTP relay. When I update the From address to be an external domain address like "yourname@gmail.com", emails are not sent. Receiving below error: If I use the ServiceNow configured SMT...
Search knowledge articles based on only short description
Hi,We want to search knowledge articles based on short description. Currently it searches the search text in multiple fields and displays the results, but want to match search text only with short description and pull the results. How to achieve this...