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How should we monitor MID Server?

Hi  We installed MID server for Orchestration.  What kind of services (processes) are working on MID server? We would like to know which service should be monitored because we need to detect the any issue on MID server. (For monitoring MID server, we...

Yuki1 by Kilo Contributor
  • 3566 Views
  • 4 replies
  • 3 helpfuls

Resolved! Request and Requested Item sychronization

Hello Community,   Recently began trying to implement some paper replacement process' here within our Organization and just have a few questions maybe someone can help me understand.  Request: The workflow i built is around the requested item, and th...

Brian S5 by Kilo Sage
  • 1830 Views
  • 1 replies
  • 2 helpfuls

Why is assignment group greyed out?

Hi All, I have an issue where members of a particular team are unable to change assignment group within requests as it is greyed out. Every now and again they may have to assign to another team. The issue is not present within incidents.   Regards 

Resolved! Tags usage for database view

System info: Istanbul - Patch 10Test done with an admin accountI have a need to report on Problems that contains an attachment with a specific tags (RCA in this case).So, my initial idea was:- to create a database view with the table problem and the ...

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march by Kilo Guru
  • 4772 Views
  • 3 replies
  • 0 helpfuls

Resolved! Scoped app migration problems

Hi everyone.Has anyone experienced issues with using the "Make App available on other instances" method of migrating a scoped app to a TEST (of PROD) instance?   What I'm seeing is the following:When I migrate a scoped application I've built from DEV...

Minimum system requirements to browse ServiceNow

Hi Team!  I'm aware that this might be a silly question because everything in SN is Cloud based, but, is there any official documentation on minimum and/or recommended system requirements to browse ServiceNow? The head of my department insists that h...

jtorres by Kilo Contributor
  • 4539 Views
  • 1 replies
  • 0 helpfuls

Prefix a Catalog Variable

Hello Experts, I have a requirement wherein i need to prefix a Variable value and also allow the requestor to fill the rest of the value for the same variable. For example, I have defined a variable to enter the Model Number of Windows desktop and th...

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somujit by Tera Contributor
  • 3298 Views
  • 6 replies
  • 0 helpfuls

How do you manage Segregation of duties (SOD) ?

Hi all, Looking to see if anyone had to deal with managing segregation of duties to meet auditors information security key controls. Found similar question was asked about a year ago. Refreshing just in case someone able to share their best practices...

yermakoff by Kilo Contributor
  • 4282 Views
  • 2 replies
  • 2 helpfuls