When we apply a template, read-only fields are not updated with an alert message at the top stating "Unable to update.." Is there a way to allow templates to write to read-only fields, without having to modify the fields so that they are no longer r...
When impersonating user on a developer instance, the drop down list will show the user Name & User ID. However, in my company instance, it's only showing the user Name. I could not figure out why it's doing this. All UI pages, macros & script include...
We have just moved to single sign on for servicenow for our users. In doing this we have different usernames on the Azure accounts which use the email address not our original AD usernames. We now have duplicated users in ServiceNow and need a way to...
Hello - as the title states, I am unable to create dictionary overrides in the system. I have navigating to create new dictionary overrides through several different methods, but I have not been able to find where to create new yet. Any advice is ap...
Hello Experts ! I would like to apply a Client Script on all CMDB classes. My requirement is to display a field as mandatory when another one changes to not empty, as well as the reverse. I successfuly did this on a cmdb_ci_server with a (well, two) ...
I am working on a Catalog Item that runs in the Request workflow. This item does not generate any task. The Request workflow will only request an approval and if approved, it will send an email to certain people. I added a set value that will put the...
One of our authors used the HTML Editor to create an article that contains a table without borders. How do you add borders to the table without reconstructing the whole table? We cannot figure out the Table Properties dialog. It has a Borders field...
I can't limit user to create or delete records in my custom table. In the table Controls tab , I created access controls with user role u_table-name_user . I don't have any users with this role in the system, thou users can create or delete records i...
Hello, I've installed Kingston (Patch 7) on my SANDBOX environment. Since it has been installed, MID Server reports an error: "Aborting MID Server upgrade due to pre-upgrade check failure: Not enough free disk space. The system reports 238002176 byt...
We have 300 stores. Occasionally all stores will call in or create a work order for the same issue.We may have to create one work order and copy it in our old system (Track-It) for the 300 stores.Q) I know we can update a group of tickets on the same...
I'm looking for guidance on the intended use for the Environment classes and how they relate to the Environment (used_for) attribute on the Hardware class. We are currently using the Environment attribute (string field implemented as a dropdown of ...
Morning All, I was wondering if someone might be able to answer what is hopefully a very simple question. Being new the Service Portal design I was wondering if there was a way to stop a widget from moving on the page. For example i have a 12 width c...
I have a requirement to get a record of any table as an xml. I know that we could do the same by using "show xml" from the context header of the record. I am looking at ways to do the same programatically. Thanks
Hi, I would like to show the incident record under one of the related list on the knowledge form on which i have selected one KB article from the related search results document and marked as this helped. For example in the below image 1) I am choo...
Hi We installed MID server for Orchestration. What kind of services (processes) are working on MID server? We would like to know which service should be monitored because we need to detect the any issue on MID server. (For monitoring MID server, we...