Hi All, Hope everyone is staying safe. I got requirements like, 1. For a custom table say XYZ, users named A,B,C create some records. Now when A log in to his instance ( or when i impersonate to user A) he needs to see records that are opened only by...
I have an order guide that auto generates some items and other items a user can select. When the request is created I want a single email that list all items that have been requested to go to the requester. Number + Cat Item name The following list s...
Hello, everybody, The Condition Builder already offers various options for setting conditions on time attributes. For the condition "is less than" there are possible parameters for the times [hour / day / week / month / quarter / year]. With a databa...
I want to set up predictive intelligence functionality over the personal instance. For achieving the same, I have installed the required plugins into the system. After setting up the same, when I am trying to retrain the OOB solution definition Incid...
I'm working on updating the icons/pictures for our Service Catalog items and am planning to use SVG formatted files since they scale better than other formats and it doesn't compromise the quality of the image. Previously jpeg or png files were used ...
Hello, We have recently installed the Standard Change Catalog plugin on our instance and we are running in some issues. Whenever we try to create a standard change the fields filled from the template are not populated but if we check the "standard c...
I cannot find any documentation on the use case for the Search Log list available in relation to Knowledge. Based on the available fields, I haven't figured much benefit to this list. We're interested to know what search terms folks are using to ...
Hi There!! We need to generate Barcode from servicenow, No clue how we can achieve this. Please share your ideas!!
Hi, Please help on how to retrieve a variable value from a RITM and Populate on a the same field in a new request, Thanks so much.
Hi SN Community members, I'm looking for a method that can be used to search on specific fields in the "Search Knowledge Base" topic. In the "Search Knowledge Base" topic there is a Script action "Contextual Search" and this uses the input from the ...
Hi,We have, until we upgraded to the latest version of Service now, been able to edit knowledge base articles. Now however, even our users with admin rights, like myself, are unable to do so.If i browse to the knowledge base and click edit, I can s...
What value do I return for a Reference Fiend Calulcation? Here is what I have so far; I have a reference field to "Group" Having this: (function calculatedFieldValue(current) { return "bbda81eddbdc1cd0ce30f1471d961996"; })(current); Returns nothi...
Is there an OOTB method to direct users to a Record Producer when they click the New button on a related list, or is only achieved through an onLoad Client Script and use g_navigation.open method?
Yesterday I reported to our admin that I'd lost the ability to edit or create labels on Visual Task Boards (something I use extensively). Apparently in New York the revamp of labels was actually a move to get rid of them as a discrete thing and merge...
Our knowledge manager wishes to make retired documents only visible and readable by him. This way even itil users cannot read retired documents but I cannot find contorl for this anywhere. I have updated the access permissions to remove Retired b...
