Hi There, I have an email notification, where I need to differentiate the hyper link of the Incident Number(URI_REF) to whom it is sending. For example, if the recipient user has any roles it needs to send to ServiceNow View, else to Service Portal V...
Hi there,What is your standard for allowing the business to request items via the portal. Can they request for themselves only or for others as well? How are you leveraging user criteria to request on behalf of others on the Service Portal.We've been...
I am trying to create an item in our service catalog. The screen below demonstrates our need. I have created an item (the top image) that uses a choice list and a text field. However, I would like the user to be able to clickon the + symbol to be...
Hi Everyone, This is the first time i am raising the request for cloning DEV and TEST . Here rather than OOB tables , what list of tables i have to include in exclude tables. We are having LDAP integration which we use for AD and sccm so what tables...
Hi all, I have a question regarding the performance of ACLs. Let's imagine a case we have table with 20 fields and we need ACL with different conditions for each field. We have option either to specify the conditions using "Condition" builder or use...
Hello, I am currently displaying the logged in user's first name in the portal using "gs.getUser().getFirstName();". My first name 'shruthi' is displayed. When I am logged in, I go to my user record and change my first name as "Shruthij". After refre...
Hi, Who can see updated worknotes ? All members who are added to the board? If so what is the difference between adding an update as an additional comment v a worknote. Thank you, Wendy
Hi, Is it possible to switch on email notifications to allow a user to receive an email notification when they are added to a visual task board and a notification when a task is added/ updated on the board? thank you, Wendy
Hi, Is it possible to run a report to show a list of PTSKs? I don't see the relevant drop down in the report parameters. Thank you, Wendy
Hello All,I have created a variable with variable type 'Macro with Label'. So how can i find element id of this variable.RegardsBhushan
I'm having issues with ServiceNow Groups sys id's, Where Dev, Test, Prod groups sys ids are different. When I Pushed my workflow updates to test they have different sys ids. What is the best process to maintain them Unique Sys ids?
Hi, I created a child table from CMDB_CI called u_parking_spots. I'm trying to enable auditing on this table, I managed to enable some field but there is one I can't: Assigned. To do so, I followed the documentation but the system still doesn't let m...
Hi, I need a REST end point using which I can fetch instance version of my ServiceNow instance. Many people have posted a URL https://<instancename>.service-now.com/xmlstats.do which gives XML output, however due to some reason this URL is not accep...
Hi everybody , when i try to impersonate the user , this error is occur "The user you selected could not be impersonated" what can i do? thanks ,
I have a two fields on my table which are of date/time type; I have start date and end date, inorder to calculate the difference i have created a new field of type duration Business rule is been for this it returns a value in "days:hours:minutes"seco...
