display the live agent's name in the virtual agent chat window
How do i display the Live agent's name and the users in the Virtual agent chat window after every message.
Forum Posts
g_form.$private what it does?
What does g_form.$private does? I have seen g_form.$private.events.on("change", onChange); kind of usage. What it does actually? Regards, Swarnadeep Nandy
Resolved! URL link attached to a variable.
Good Day, Is it possible to attach a link in a "Catalog Item Variable" in Service Catalog?In this case, I really don't know what variable I can use to fulfill this requirement. (I think its "Single Line Text") but anything will work.Is there a way th...
Resolved! Clear the chat history in the virtual agent chat window
How do i flush or clear the messages in the virtual agent chat window ? As of now it shows the complete history of the chat.Also i need to limit the Knowledge article search to a specific knowledge base through the virtual agent designer, how do i ac...
Resolved! how to use Journal List field type
Dear all, I have seen in documentation that in order to display a list of activity strem we have different journal type. once of those is the journal_list type for which I read the following in documentation : "If a journal_list field is dependent on...
Resolved! using GlideAjax to retrieve multiple values off a user record
I'm looking to populate several fields on a catalog item by looking up values on a user record based on their workID#. I've done this successfully for one variable using a catalog client script and a script include. However I don't want to have t...
Resolved! Mail script - where are my line breaks?
I'm trying to print catalog variables in an email, but the line breaks aren't working and everything prints on one line. Why? Here's the email template configuration: And the mail script: (function runMailScript(/* GlideRecord */ current, /* Templa...
Resolved! Service Portal: Breadcrumbs widget showing Home page as KB Home.
In the screenshot below, you can see it says KB Home -> Service Catalog -> Hardware. So how do I change KB Home to either Home (index page/ homepage) or even just Service Catalog (removing it pretty much). Thanks in advance.
Resolved! question_answer availability
We recently went live with Service Portal for one of our customers and they noticed that when creating an incident via a record producer, the "options" (variables) are only visible by the "opened by" user. There is a need to allow Watch List users t...
How to filter activities stream
Dear all, I have create a table name myActivity which inherit from TASK table.I have define in this table 2 journal input field name Communication and Decision.Then I have define a form design where I show on it the Communication and Decision field i...
This cloned descendant element is read-only, Click here to open editable first element (cmdb_ci.operational_status) in a new window.
Hello,My instance was upgraded to Kingstone and we are facing below issue.This cloned descendant element is read-only, Click here to open editable first element (cmdb_ci.operational_status) in a new window.I want to make this form editable, please he...
Resolved! Why can't you copy and paste from word with images to a kb article
When we create an article in Microsoft word with images and then try and copy and paste into knowledge articles the formatting changes and all the images are removed. There should be an easy way to copy and paste from one form to another.Any Ideas?
ServiceNow MID Server on AWS
Hello All! I have a couple questions about mid server set up. Do I need to have an instance of ServiceNow running on a server in order to install and run a MID server on it? What is the best way to install the MID server on an EC2 instance? Should I ...
Resolved! Adding Form Annotations - Link to Knowledge Article
Hello,Can someone guide me, how i can have a link added to knowledge article on annotation, similar to below?I am thinking of using href attribute of html (need URL example to open Knowledge article on new tab) on annotation. Thanks in advance
Resolved! Please help me to display an Http:// url in the alert in client script
Please help me to display an Http:// url in the alert in client script
