Semphores - Max queue depth and Maximum concurrency achieved reset?
Hi experts, I was looking at the stats.do page and was wondering when the "Maximum concurrency achieved" and "Max queue depth" are reset? Cheers,
Forum Posts
Handling location data for servers in CMDB
What's the best way to handle locations for servers? We have SCCM integration currently and I'm aware that for users who are logged in the most get assigned an asset in both SCCM and ServiceNow. Should that be turned off for servers specifically so t...
What sets task.approval to Requested when approval is started via Approval - User WF activity?
When task approval is started via Workflow using the Approval - User activity, what out-of-the-box functionality changes the task.approval value to 'Requested'? We recently created two new tables which extend task in two separate custom, scoped appli...
Resolved! Infomessages on portal
Where I can configure infomessage on portal, for example when new HR case is created, there are two infomessages, I need to change them little bit (trim surname and change link) but I have no idea where I could find them.
Flow Designer - Run Once or Schedule not triggering as expected
When trying to use Trigger = Run Once i select the date and time (a future time) and then wait for that time to pass, the flow does not trigger. what am i missing? is there a requirement that the time for trigger must be an hour away or some other r...
Resolved! Assistance on breadcrumbs widget in service portal.
Hi Team,I want to restrict breadcrumbs widget to be read only to all users.They should be able to modify it, for example:All>Active=true must not be editable, It should be read only.Here user clicked on All,So now the query is all:So my requirement i...
what is the maximum character limit for the Hint used as a Tool Tip
Is there a maximum character limit when using Hint/Tool Tip?
Time zone in user settings resets to ?
From the gear icon on any SN page, the users can set their timezone.We've found that when users set their time zone to something specific, it will reset to a question mark after sign out/sign in or the very next day they try to get into SN.Anyone kno...
Comments are not updating through integration
Hi All, I am doing an integration between two snow instances. All the data is moving fine from one instance to another. Even the data are also updating without any issue. But when I try to updating the additional comments and worknotes in source ...
Resolved! Are generic user accounts (internal and end user) accepted by ServiceNow ?
Hello, We had some requests about creating generic user accounts for internal resources et end users. Besides of some of the functional disadvantages of using them, is this a practice accepted by ServiceNow regarding licenses and all that contractual...
Issue with my Dev Instance(keeps on loading in application navigator)
Application navigator is in-accessible, keeps on loading. https://dev63172.service-now.com/
SMS Delivery Issue to AT&T Devices
Anyone else having issues sending notifications from ServiceNow via email to AT&T SMS devices? For many years we've used the Email2SMS functionality that nearly every US provider supports to send text messages to our users via their SMS email address...
Images in description field
Hi, Im wondering if its possible to have an image visible in the description field for an incident? When a user sends a ticket by email and has images in the email, the images get uploaded and put as attachments. But I want them showing together with...
Resolved! How to exclude the current record in a query?
I am doing a relationship related list and want to exclude the current incident I'm on. How would I go about doing this?
Exclude and Preserve CMDB tables
How everyone excluding and preserving the CMDB data during cloning. We don't want our PROD data to be copied to DEV also we don't want DEV data to be cleared after cloning by cleanup script. For a note , the existing OOB preserve and exclude option ...
