We are on Jakarta Patch 5 and have user who are ITIL but not full on Admins. For some reason they are not able to impersonate users. When they click on impersonate they and try to search for someone it says not matches found. Any ideas on why t...
I am not sure what's going on. I have queried the attachment table in the past but for some reason my client script below doesn't work. My first alert does show the sys_id but the 2nd test alert doesn't show up at all. I have tracked this down to th...
We updated to London recently, and since then we have the word (empty) listed on incident lists when there is not Assignee ID yet. Is there any way to remove this and just have a blank field? This is the only list field where it is happening. Peop...
I'm trying to integrate our ServiceNow instance with our instance of Saba Cloud. This would allow us to auto-enroll users in training classes as part of the provisioning process in our Service Catalog. Saba provides a REST API that uses OAuth2 for a...
So our team is trying to determine how to distinguish between the two main parts of SNOW. You have the Service Portal and the.... This is where we are stuck. Service Manager was what I thought it was called, but I haven't found that is any documentat...
We are starting our Service Mapping journey and one of the things we are looking to do is set our map icons for the various CI types. We can see by looking at our instance that the following images are available as they are mapped to a CI type in our...
Hi, Is it possible to have multiple SCCM setups from different MID server connection in single servicenow instance? I know that for the same MID server setup we can have copies of datasources pointing to different DBs. But my requirement here is to i...
Hi,How can we identify that request is created from either catalog item or order guide.ThanksAlekhya N
Dear all, We have a test pilot customer which is complaining of poor performance on research in service know knowledge based.For instance they send a keyword to look at and only few or no document link gets return in spite of the fact the search term...
Here's the scenario: As a power user (team leader, process manager), I want to be able to define a list of trigger conditions (Rules) that will result in a record being added to a table. This could be 5 rules or 500 rules long. The record that gets c...
Hi guys,I wrote a script for Scheduled Job which runs on demand:When I click "Execute Now" button - I expect to see either info message or console log.But it shows me nothing.Debugger also doesn't stop on break-points.Please advise where I am wrong?T...
Using Helsinki, we are trying to figure out how we can add a Download Link to a Service Catalog Variable.I found this link here: Re: catalog item download a file from catalog item That seemed to work just fine from the Self Service Service Catalog, b...
Hi, We are using VirusTotal for scanning virus. It has a APIs to scan attachments. How can I sent an attachment file to this API from ServiceNow? Link to the API and details are shared below. https://developers.virustotal.com/v2.0/reference#file-sca...
Hi All, We have a requirement to send out "reply" emails (from within ServiceNow, as email notifications) in response to some inbound emails received in a ServiceNow instance. I tried tweaking the headers in the sys_email record to add the "In-Reply-...
I have a widget in my portal, of type "Data Table from Instance Definition". It displays a bunch of tasks assigned to a user. These tasks can be of different types, so i want a visual hint of that - e.g. an icon in the left-most column, that's specif...
