I'm on Geneva and I'm using contextual search on the hr_case table and would like to add a custom field to the contextual search as an additional filter along with short_description. I have a matching custom field on the kb_knowledge table to search ...
My client is wanting to add the Requested For (requested_for) field to some catalog items. I know how to add the reference field to the user record and populate the default value with the current user. What I am having some trouble with is then getti...
Hi,I have created a UI macro, having an input field, which I am using in a variable in record producer.After submitting the item, and checking record created. The variable editor have empty values in those input fields.How should I bring the data ent...
I am trying add a variable in the service catalog, which is of type 'URL'
Hi,I want to change approver in workflow. There might be many workflows where I have to make changes.So please can anyone tell how to do this in efficient way.Thanks in advance.Nikhil Peshwe
I'd like to create a related list on a RITM that is similar to the Requested Item->Request list that is present on the Request records:How can I get this same list to show on a RITM so a technician working a RITM can see other related RITMs that are ...
Is there a direct function to clean up entire table from script. Something simillar to Truncate table in Oracle.also what is the difference between deleteRecord and deleteMultiple?? Which one is faster and efficient.-Amit
function onChange(control, oldValue, newValue, isLoading) {if (isLoading) { return;}var Emp = new GlideRecord('sc_req_item');Emp.addQuery('sys_id', newValue);Emp.query();while(Emp.next()) { g_form.setValue('u_first_name', Emp.variables.u_first_na...
Hi Community,I have a customer who asked to display the "pending retirement" articles on the Knowledge Portal on Knowledge v3.I have looked into the system, trying to think like the KB development team1) I'm quite sure the Knowledge v3 is built using...
Can we deactivate variable set?
Hi,In service catalog, for any Catalog Item when I submit the service request No RITM is attached to it. Instead it shows 'Order Empty' error.Even when I open the Request, RITM is obviously not attached however it doesn't allow me to attache any RITM...
I need to disable the requested for from the Two-Step checkout Shopping cart but I am not sure how to do it. I have noticed in other posts that this can be done by going to Service Catalog > Catalog Definition > Maintain Cart Layouts. but I do not ha...
Hello,I'm currently creating a record producer(which creates an incident) and I'm trying to configure an assignment group based on a variable.The variable name is able_log and has two values, YES and NO.If the user chooses NO, the incident must be as...
Is it possible to add an Approve & Reject button to the RITM form?
What is the difference between posting Comments and Flagging a Knowledge article.?I've looking in documentation and nothing is popping out at me. I'm sure it is a simple concept. We are on Knowledge v3, Geneva patch 6
