I have added a condition to an approval step to handle system cancellation of a requested item when the approval has been pending for 15 days. This image shows what the stage looks like on two different requested items, one rejected and the other can...
Hi, is there a way to get the label of the reference field from GlideRecord. instead of sys_id?Here are some screenshots: Specifications: u_topic field is referenced from another table.
I've been running ServiceNow for a few weeks with only the Incident Management module configured. We are now looking at the Service Catalog and Requests(REQ)/Request Items(RITM). The first thing we are working on is a simple Request Form which submit...
Hi, is there a way to make workflow notifications subject and body retrieved from email template in ServiceNow?Instead of hardcoding the email in the subject and body. I just want to retrieved the email template.Thanks and Best Regards,Tadz
Because-we get record from form and on submit that record is added to related table-record producer also get record and insert it into related tableWhen to use them?
I can't seem to find either a UI Policy or Client Script that will allow me to hide a Catalog Item label - everything I am seeing is more modifying a label not hiding it. I am trying to do so by Role.>Using the 'Read roles' function on the label va...
I'm trying to change the background color from white to a color of choice. I would like the color to be constant and not onLoad or onChange or anything like that. I found how to do this on labels, but not on the entire form? I would also like t...
I have a service catalog item that contain about 150 variables. Once the user orders the item, and the RITM is created, I would like the user to be able to edit the RITM variables during the initial stage of the workflow I have defined as "pending". ...
I have a web service where we are going to populate cmdb_ci_application_software. When creating the web service, I copied all target fields to create custom import set table for source. We need to track the sys_id in the cmdb_ci_application_softwar...
We have moved our Knowledge v3 environment from DEV to TEST. We have created a new Manager approval process workflow. In a nutshell, each article created (we allow all ITIL users to create new knowledge articles) is routed to the author's m...
Is there an easy way to override a Reference Qualifier on a Catalog Variable? We are using the code below to filter the reference field, but need an admin override and would rather not edit script include.nameNOT LIKEServiceNow^ javascript: groupMemb...
Has anyone used a script to start a subflow? We have a catalog item that is for new software and it has a bunch of check boxes that are for the software the user would like access to. Each one has its own workflow. So what I was thinking is rat...
We can see the duration on a request. However we do not see duration on a requested item. It just shows (empty) as seen below, we are wondering if there is away so we can enable/see the duration on a requested item.Thank YouTroy
Hello,I'm working on a workflow and I need to add two custom condition properties in a workflow for a catalog task. Unfortunately I don't know how. I want it to look like the one below:Right now I only have "Always". Screenshot below:What do I need t...
I have a simple client script that I want to run on a catalog item that I can't seem to figure out. Need your help!I have a variable called "access_type" that is a multiple choice type. I want to have an onChange script to display a field message...
