Environment Details: "Explicit Roles" plugin is activated by ServiceNow standalone from Customer Service ManagementUser has been granted snc_external role.kb_knowledge record is in a kb_knowledge_base where User Criteria "Can Read" is set to allow ...
The browser tab for my Global Search results displays this: Notice that "- Test" is added to the browser name "Global Search Results". I'd like to remove the "- Test" from that tab. How do I do that? This behavior only occurs for the Global Search R...
Direct URL for an attachment generally are: https://[INSTANCE].service-now.com/sys_attachment.do?sys_id=[sys_id of RECORD in question]&sysparm_viewer_table=kb_knowledge&sysparm_viewer_id=[sys_id of VIEWER]&view=trueThe goal is to have an email send o...
Hello , We are facing issues of Activity stream loading while opening any record from the list view, during our analysis we found that there are huge entries in sys_audit table and its loading take huge time, approx > 20K records are for one table an...
Hi All, I am receiving below response in one of the API. We need to parse below HTML Content and extract only Status and progress Info. Expected output is: status = Confirming subcription...Progress = Your browser has JavaScript disabled. <i>To confi...
Hi all, Hoping for some guidance on this one.. We are looking to create a new Record Producer for submitting an incident. Ideally it should pull info from numerous fields into the producer.description field. However when setting this up it only one s...
I got a script that is setting the 'assignet_to' to null when the assignment group changes. I want the same script to set the state to a value 1 (Unassigned).It sort of does it, but initially displays 1, instead of Unassigned. How do I get it to disp...
I'm trying to pull off an Okta integration via Multi-Provider SSO, but I'm having difficulty in two areas:1) AuthenticationWe created a dummy user on both ServiceNow and Okta, and the SSO component worked smooth. So we attempted to test with a us...
Question about Order Guides.I have an order guide with 3 items that can be selected. On the main "Describe Needs" page, I have some variables that cascade to the 3 possible items. If I fill this in, then select the 3 items and complete the forms ...
Can basic view rules and advanced view scripts work together, or do i have to combine them into one for the most streamlined way to manage these views ? I am wondering if someone can assist me with adding to this current view rule script. View rules...
Good Afternoon, I am looking to see if SN can be a solution for a more streamlined process that we use. When we find small enhancements or things that we want to fix within ServiceNow, we currently use an excel spreadsheet with who that job is assign...
Hi, I want to move my record producer created in service catalog to service portal for better ui or how to create record producer in service portal
Hello, I need to give role to some users to just view workflow , not create workflow or publish it. This role exist ? Thank you
Hello Community. I activated the attachment index on a table and created a search source for the same table so I could search for it on the service portal. The search is working as expected, but I want the attachment to show on the result page just l...
We are planning to use contextual search and the option to attach knowledge articles to incidents.I have configured the attach button to 'embed link to article' but I'm wondering if it is possible to include a standard message when using the 'Attach'...