Dear all, We have a test pilot customer which is complaining of poor performance on research in service know knowledge based.For instance they send a keyword to look at and only few or no document link gets return in spite of the fact the search term...
Here's the scenario: As a power user (team leader, process manager), I want to be able to define a list of trigger conditions (Rules) that will result in a record being added to a table. This could be 5 rules or 500 rules long. The record that gets c...
Hi guys,I wrote a script for Scheduled Job which runs on demand:When I click "Execute Now" button - I expect to see either info message or console log.But it shows me nothing.Debugger also doesn't stop on break-points.Please advise where I am wrong?T...
Using Helsinki, we are trying to figure out how we can add a Download Link to a Service Catalog Variable.I found this link here: Re: catalog item download a file from catalog item That seemed to work just fine from the Self Service Service Catalog, b...
Hi, We are using VirusTotal for scanning virus. It has a APIs to scan attachments. How can I sent an attachment file to this API from ServiceNow? Link to the API and details are shared below. https://developers.virustotal.com/v2.0/reference#file-sca...
Hi All, We have a requirement to send out "reply" emails (from within ServiceNow, as email notifications) in response to some inbound emails received in a ServiceNow instance. I tried tweaking the headers in the sys_email record to add the "In-Reply-...
I have a widget in my portal, of type "Data Table from Instance Definition". It displays a bunch of tasks assigned to a user. These tasks can be of different types, so i want a visual hint of that - e.g. an icon in the left-most column, that's specif...
Dear all, I am actually trying to use the Master Incident app in ServiceNow and I am desperately trying to setup conference call for a demo case. I have activated following plugin : - com.snc.notify- com.snc.on_call_rotation But for some reason the C...
How do I set the View name to the default view in the Module [sys_app_module] form? The title of the default view is "Default view", but the name is empty. How can I enter an empty value in the view_name field, since this field is a string (and not a...
Hello, Just wondering if anyone knows how to remove this info message that pops up when you Create a New Incident from the Service Portal? I created a brand new record producer, put that in the Service Portal, and this info message still pops up. ...
Hi Community,We are unable to transfer portal menu items (sp_rectangle_menu_item) using update setsError message:Could not find a record in sp_rectangle_menu_item for column sp_rectangle_menu_item referenced in this updateAnyone experiencing the same...
Hi, How to send an image file in a REST call using RESTMessageV2 platform API? (Payload body content type : application/octet-stream) Thanks., Mohan..
I have a requirement in which i have to restrict the attachment type on service portal on a record producer, without putting the same restriction on any tables or any other catalog items/record producers. Please assist how I can achieve this? I don't...
We had an issue where the CI/Asset sync wasn't working in every case. I found out that it was most likely because product models were created without CI classes and/or Asset classes being defined. I rebuilt all of the product models and moved everyt...
Dear all, I am new to service now and i am actually running the Self pack fundamental training. Once section I have cover is CMDB, CI, Dependency View, RelationShip editor,ImportSet, transformation Then at the end of the recap of the modules theire a...
