Hi. I've overridden the default behaviour of the new combined journal fields (specifically Work Notes and Customer Comments) so that both fields appear all the time (see my post here: Disable combined journal fields). However, I've noticed that on so...
We are trying to setup edge encryption and this requires setting up proxy server within customer premises. If anybody connects directly to ServiceNow instance without connecting to internal network of customer then will edge encryption would still wo...
Hello, We are troubleshooting an integration outside of ServiceNow and the question was asked how we can disable the AMB (Asynchronous Message Bus) inside SerivceNow. Specifically, how do we stop the browser from making constant REST calls (aprox eve...
Hello,Is it possible to back my instance locally, for example by exporting all metadata to xml file.Thank you.
Hello experts,Can anyone help me in understanding what is the significance of Signing/Encryption Key Alias and Signing/Encryption Key Password in Identity Provider.I can see the value OOB present in servicenow.How can we change its value and what is ...
Hi,By default Service Portal is linked with SC Shopping Cart Widget. I need to make few customization changes and message update to this widget. So I created new clone widget of SC Shopping cart and updated messages as per our requirements. But I don...
I have an Incident workflow that is fired from the creation of an incident with a certain condition. Once fired it creates 13 tasks that are waiting for acknowledgement you can acknowlede from email sent, the portal or from the record it self. On...
Our Knowledge Admin has asked us to add some images to the image library. When a KB article is written, they want to be able to select this image from the Image field.Is it possible to add images to this? I tried adding them following these instr...
Hello,I've noticed that when looking up requests in the Service Portal, it's actually pretty hard to find the status without actually opening the record. These are places I would like to see status:Simple List on Requests pageHeader Menu - Requests...
I am attempting to add a related list to my knowledge table form. In the lifecycle of our knowledge articles (we have some that are 7 years old), it may generate dozens of approvals based on our initial approval and renewal workflow. My idea was to a...
I have created a Service Portal widget where the Server script runs a GlideRecord query and returns 3 records.I have a line in the Server script that returns the 3 records GR query :data.info = grwhere gr is the gr object from the Server script.In th...
I have several reports which contain a (relatively) large number of lines.Recently, we upgraded to Jakarta Patch 4 and the reports come back with this error:Now a "full report" wojudl have a total number of lines of about 1,400. So I am NOT bumpi...
Hi all,We have configured a Push Notifications for a custom Android app. After triggering a specific event, the notification stuck in system log with "Pending" type.Here are more details:The user can login to APP on mobile devices, and got registered...
We are on Geneva Patch 9 and have enabled Knowledge V3 since Fuji, One glaring problem i have with the new knowledge is that anyone can add categories. I would like to have a before update business rule abort the action and relay a message to the end...
What kind of interview questions i can expect in an interview for Servicenow Developer/Admin role? I have been scheduled for an interview on 01/08/2018. Can someone please help me out on this.I have been totally focused and worked on Incident, Change...
