I have a set of Server Assets that all have their individual CI related to them. The thing is that I need to create a new CI and relate it to the Asset (so that I can relate the pre existing CI to the newly created CI.I know that it's not standard pr...
Hi,Im trying to apply a loop for a json object and i don't know how to access to JSON element.this is my code.var ticketJson = {"type" : "Changement1" , "etat" : "Approuvé","epiclink": "URL","priorite" : "P1"};//var obj = JSON.parse(ticketJson); va...
Hello,I am new to the Service Portal interface and was hoping to see if it will fit the needs for a function our company would like to create. We have multiple customers who we monitor security incidents for. We would like to give dashboard like ...
Hi. Whenever I clone our prod instance over another sub-prod instance, the AD account that allows LDAP authentication gets locked out. This means no one can log in, alarm bells ring at Service Now, people start shouting at me. How can I prevent this ...
HiFrom Jakarta we are observing new Table Part Partitioning on most of out of the box tables that includes CMDB. Now we see table fields which were inherited from CMDB are now part of individual tables. Eg. Name field from CMDB were showing pre-jakar...
I've found how to create your own reference field in Service Portal with <sn-record-picker><sn-record-picker field="location" table="'cmn_location'" display-field="'name'" value-field="'sys_id'" search-fields="'name'" page-size="100" ></sn-record-pic...
Hi folks,I've recently upgraded to Jakarta and I'm having an issue where admins can only see the checkbox for work notes/additional comments. I thought it could be an ACL related issue so I granted the correct permissions. Fixing the acls gave the jo...
Apologies if this has been asked and answered elsewhere, I'm finding a lot of the material on Orchestration is from 2015/2016 and since it's changed quite a bit, it's difficult to find relevant answers.When working in Orchestration -> Workflow Editor...
We have a few catalog requests that contain private data. As such, we only want the "requested for", "opened by", and members of the approval group to be able to see the submitted requests (RITM).We are able to hide the variables section on the RIT...
Hi All,I have created a Record producer with 4 variables(Multi line text).It will create a story(rm_story). Now i want to concatenate all 4 variables in description field.How to achive that?Note: All variables are multi line text.Regards,Ram
Hi All,I have created a Record producer with 4 variables(Multi line text).It will create a story(rm_story). Now i want to concatenate all 4 variables in description field.How to achive that?Note: All variables are multi line text.Regards,Ram
We're using the Service Desk Call application (Geneva), and the problem is that when the Call type is "Request", the entries under the "Request item" aren't filtered based off User Criteria. I'm fine scripting the filtering out, but there are no re...
When viewing a specific catalog item, in it's Description, I would like to display a link to another catalog item in the service catalog. Since we have configured the Service Portal, some users access the service catalog through the Service Portal wh...
...e.g., User Criteria?Title Changed 5.23.2017Here's The Answer (Bug, Poor Engineering, or Sloppy Engineering?) :Within a domain separated instance, User Criteria are not respected if set within a domain. They will only be respected if set while...
Experts, ServiceNow Masters and ServiceNow Guru's.. I need your help We are running a self hosted instance and we are going to upgrade from Helsinki to Jakarta. I have been looking at the 'Upgrade Best Practices for Self-Hosted Customers' KB document...
