In this Knowledgebase article, the author recommends to build an On Before Query Business Rule to filter the records that should not be displayed, so the list renderer would not have to decide wether the record should be displayed. Now I don't fully...
I believe the answer to this is no, but wanted to throw the question out there to see what I get back. I do know that I can create a Notification Event, which then fires a standard Email Notification which can include HTML. But, it would be nice ...
I am getting errors on an update to a form section (sys_ui_section) record when I preview the remote update set. This record contains the main form section layout for a new table also created with this remote update set. The new table is called u_tra...
What is the difference between the below two ways of instantiating an object to a script include (class) Way 1: var obj = new scriptIncludeName();obj.functionName(); Way 2:var obj = scriptIncludeName.create();obj.functionName(); Both methods do the...
We recently switched from the knowledge instant publish workflow to the knowledge - approval publish workflow. As a result, we have some articles stuck in a "Review" state with no approvals to publish the article. I can edit the workflow state from...
Hello Experts, I'm trying to identify if particular ACL was deleted, but unfortunately, I cannot find a place that would store information about deleted ACLs. I tried to check sys_audit and sys_audit_delete, but no luck there. And this was not part o...
Hi, I was wondering which table stores user favorites. Thanks.
Hi All, I am using a survey wizard on an incident is closed. Repeat interval is 90 days. 1)I wanted to know if in between these 90 days if he/she closes 100 incidents what will happen. As per my understanding only one survey will be triggered and in ...
Hi all, Currently I have a working workflow to create/update AD User Records based on updates or inserts of users on the sys_user table in SNOW. Essentially, when a new user is added, or a user is updated on SNOW it prompts the workflow to Query AD ...
We are trying to view the related lists generated by relationship records on the form on the service portal. It appears that OOTB only links to related lists that are specific record references are shown. We managed to configure a related list widget...
Hello, can i able to track my logs like when xx update set exported and all log Kindly share the points Thanks, Aravind.E
I have been though several articles regarding the Header Menu cloning issues. Some of them reference a GitHub link for steps to overcome the issue, but the link does not work .Can somebody please share the steps or a working link to clone a Header Me...
HiI thought this should be a straight forward question but I haven't been able to find a decent answer.We have variables inherited from the Catalog Item visible on the Request Item. Some of those are read-only others are not. This is controlled throu...
Is there documentation anywhere on the class SNC or SNC.UserCriteriaLoader? I cannot find anything...anywhere. I want to know the helper function that apply to user criteria.
Hi, Due to some reason my UI is changed to an older version, Can somebody tell me how to bring it back to UI 16. Thanks in advance
