Change default CI status from Installed to custom
Where can I change the default status of a CI?When an asset is created and a CI automatically is created, the status is set to installed by default. Where can this be changed?
Forum Posts
Side Door Access
Is there any way we can limit side door access to certain users?we have enabled ADFS authentication in our instanceAny help will be appreciated ThanksNeeraj
Resolved! Is it possible to Display Popup box (Message Window or Dialog window )
Hi ,it 's became hard challenge to me, i hope you will help me on this.Issue:When user is clicked on YES or NO button in KB ARTICLE then immediately Make Comments box mandatory OR display Prompt box(message box) with message .fo...
Setting up the CMDB Health Inclusion Rules for Compliance Metrics
Hi,CMDB Health Inclusion Rules are introduced in Jakarta release and helps selecting specific CI's from specific classes before running the CMDB Health Dashboard measurements. The inclusion rules are available for metrics Completeness (Recommended, R...
Using roles and user criteria
If a Knowledge Base has a User Criteria and when we add Roles on the Knowledge Article, after publishing the article, the users that match the User Criteria seems to not have access. is this expected behavior Found few links but could not find any up...
Resolved! Reference Qualifier not working on portal
Hi,I have write one reference qualifier on "Lookup Select Box" type, on service catalog.but it's not working on portal.
CMDB and Asset management training
HiI am a developer i would like to learn CMDB and Asset Management.We have to implement these.Can anyone provide me some guidance on this or where can i get the training on this?Thanks,Neethu
Resolved! Setting the Short Description of the Request (REQ)
We currently use an order guide that our users use to order computer hardware requests and on the form they choose if it's for a cost centre or project. The Cost Centre and Project fields are reference field variables to their respective tables.Our h...
How to manage CI Alias in ServiceNow ?
Hi All,I review alias tables in Service-now we have following tables (see image) for alias. If you check cmdb_alias table it has following fields.CIIP addressTypewe want to manage CI Alias in ServiceNow but we also need to insert Alias Name in table....
Resolved! How to successfully insert a video into Knowledge article?
I have embedded a .mov file into the Knowledge text area. I am trying this in both Fuji and in our development Geneva environment. The video uploads but then it disappears after Saving the KB. Where does it go? Do I need t...
\$sp.getform is there in form widget can we use that same in new widget instead of implementing again?
Hi,var f = $sp.getForm(data.table, data.sys_id, data.query);This is there in Form widget i am doing customization , i cloned the form widget and am using that , Now How to use this var f = $sp.getForm in a new widget (same functionality) , am new to ...
Resolved! Set the Notification 'From' and 'Reply To' addresses as Variables
Hi,I was hoping to create a catch-all notification for emails from other systems. Depending on the source, I was hoping the notification 'From' and 'Reply to' could be dynamic based on the source (you would be able to dot-walk to it).However:Does any...
Resolved! SCCM Computer Identity Import not populating cmdb_ci_computer table
Hello,SCCM import is not pulling computers into the CMDB_CI_Computers table. Previously this function worked but, I had created a duplicate transform map that was pulling in duplicate devices. I removed that duplicate transform map and deleted the ta...
Where is Service Now's Service Level Agreement available?
Not a tool question, but really a hosting question. Where can I find the standard Service Now SLA for hosting the SN platform?
Can knowledge articles be related to REQ, RITM, or TASK records?
In Incidents we have Related Search Results which searches the knowledge bases and the Service Catalog for helpful items which can then be attached or marked as helpful. Can this be done to REQ, RITM, or TASK records? The Service Desk would like to a...
