Resolved! In a Record Producer, where is the coding for the submit button - I need to hide it for a specific response?
I need to hide the SUBMIT button when a Record Producer Variable field response is NO.Where do i start hiding the button?thanks
Forum Posts
Use current.update() ?
Hey experts!I know that you should never ever use current.update() on a business rule as it does a really nasty recursion. But is that so for the rest of the stuff? I've seen on UI action current.update() . Is that okay or its a bad practice ?Cheers,...
what CI type should i use for network connections ?
hi all and thanks for all the information you share in the communities.we are now in the process of rebuilding our CMDB on the ServiceNow platform (replacing not usable CMDB from another vendor). there are a lot of things that we are not sure how to ...
Does anyone know how to tell whether a particular KB is V2 or V3? We are on the Jakarta Release
Does anyone know how to tell whether a particular KB is V2 or V3? We want to activate the Knowledge Management Advanced plugin but we cannot because not all of our KB's are on V2. We are on the Jakarta Release. Thank you for your help.
Resolved! Setting Encryption in Workflow
I am trying to push data from variables in a Catalog Item into an encrypted field on the sc_req_item table without any luck. Here is the script I am currently using:current.approval = 'approved';// Sets the field encryption contextIDcurrent.u_encry...
Resolved! cross scope privileges denied by table cross scope
I need to be able to create a <asmt_condition> trigger condition record (which is in the global scope) I am getting refused access due to the tables cross scope priv. I set up records in the sys_scope_privilege table for all levels of CRUD to allow...
Stage Issue of requested item...
I am stuck here and need some help... Just created a simple catalog with 2 simple text variables and associated a new workflow with it... In workflow, immediately after begin, I am setting the stage field to 'Pending Approval(Custom created)'... Bu...
Email set to received-ignored because its size exceeds the value
Hello,I was unsure which section to post this question so I apologies if this is the incorrect place.We use an Inbound action to process emails for a customer. One of my customers raised a concern that a few of their emails weren't being converted to...
How to create a scheduled job for recurring tasks?
Hi, I'm trying to create a function that will allow me to automatically run recurring tasks (such as renewing certificates). My idea is to run a scheduled job that checks the task list to see if any of them are due to run on the current day. If ye...
How to override all widget styles on a page
In our Helsinki ServicePortal we use Icon Link widgets on a page. I created a page specific style to set the color when you hover over the link. a:hover {color: #07639d;}We upgraded to Jakarta and the Icon Link widget now includes Widget specific...
ACL inactive = access?
I just want to confirm something...I want to restrict users from deleting Configuration Items in CMDB and the screenshot below is from ACL on cmdb_ci table.If I deactivate this rule, does that mean that all users can delete CI's or that no one can de...
Resolved! How to add an HTML slider to a service catalog item
Just trying to add an HTML slider to a service catalog item for users to select a number within a given range.I thought perhaps that I could use an HTML variable to do this, but I'm thinking that I'm wrong.Has anyone successfully done this?
Resolved! ADFS SSO and Passthrough Authentication (SAML Multifactor Authentication)
G'Day fantastic people.So I have done a few implementations with customers establishing SSO via the customers ADFS and the ServiceNow SAML connection.And what happens is: 1. If customer is on internal customer network, browsing to instance ta...
isNewRecord doesn't work on catalog forms?
The below doesn't appear to work on any of my catalog items. My alert is always caught indicating that it doesn't see my new form loads as a new form. Is there a different way to check for a new record on a catalog item?function onLoad() { //Type...
SLA Engine creating and closing TASK SLA before update operation completes on Incident form
Hi All,We are trying to achieve below steps, but ending up having SLA records created and completed in 0 seconds in between of the two Task SLA Records that gets created using reset condition with help of flag on incident form.1. Attach SLA to check ...
