Where can i find and edit the link for User Profile page in service portal Header Menu
I am creating a new User profile page. Where can I replace oob link with the custom page link.
Forum Posts
Restrict export of single column
Hi All,I have a requirement where i need to restrict export of single column . The column should be present in list view but whn exported all other columns of list should come but not the restricted one.Kindly let me know for possible solutions.Thank...
Why is auditing disabled on most of the Asset fields?
We've been stung in the past by changes to asset data being changed, and the change wasn't audited or added to the record's history.By default, it looks like 61 of the 92 or so fields in the Asset Register (alm_*) tables have auditing disabled on the...
Resolved! Workflow - Assigning a Activity Output to a field in a record
This sounds pretty simple - however I'm unable to get it to work, and I'm afraid I'm overlooking something simple.I have a workflow that contains a REST Message that POSTs a record into an external system, and I want to take the the ID that gets retu...
sc task is not being created
Hi community,I have a workflow on request item table that just create a sc task when an item is requested. The default stage workflow is defined to "waiting for approval" on the stage field on the sc_req_item table. I modified the default workflow s...
Move Dashboard from test to prod
Hi All,i tried the steps from Trying to move a PA Dashboard from dev to test via update set. How does the "pa dashboard" itself get added to the updat… i didn't find anything under sys_grid_canvas.list so i just skipped step 7.7. and committed u...
Can we have two different workflows for 'service catalog request' based on whether the item is hardware and software?
Hi,Currently service catalog request workflow has a single flow for 1 request (considering all the items whether they are hardware or software) , Is there any other way that I can have two different workflows based on the items category?
Resolved! Attachment encryption script not working - Istanbul
Hi All,We are implementing attachment encryption. For attachments uploaded from the UI, things are working fine. However, for attachments received from unattended processes (emails, workflows), I wrote a scheduled job per https://docs.servicenow.com/...
Resolved! Make a field mandatory in list view without using data policy
Hello AllI want make work notes field mandatory in list view when state is pending , close complete etc... could somebody advise me how can I achieve this without using data policy.Thanks in advance
Resolved! LDAPProbeError with LDAP MID server configuration yet manually testing the connection works.
When viewing System LDAP > LDAP Servers the related link for "Test Connection" comes back as "Connected Successfully", and we are able to browse any OU definitions yet the MID server LDAP probe fails.Has anyone seen this before? It is really...
Resolved! Meta tags (keywords for searching) are case sensitive if separated by commas
Hi All,I have noticed this issue and I am unsure if this is a bug or a rule.This happens If I create KB article and add meta tags separated by commas. Then I can only find the created KB article if using the exact typing as it is in Meta Tags field.H...
Resolved! How do i take a date field, add 5 years, then put answer in a new field?
I've got an Asset table with a Purchase Date field.I need to add a new field called Lifecycle Expiration.I then need to take the Purchase Date, add 5 years, then put that date in the Lifecycle field (read only field).How do i do this?
Default homepage for new users
When a new user is added to the system, and they first login, if they have the itil role, they are brought to the ITIL Homepage.I want to leave the ITIL Homepage alone, but change the default page new users with itil get.How can i specify a system wi...
Autosave for KB article creation forms
By default, the text editor or the article creation forms in Service-Now does not offer auto-save feature. One of our users encountered a problem wherein he was drafting his article and the browser crashed.To improve user experience, we want to add A...
sys_template.read ACL not allowing users to read
I'm tearing my hair out over this one.I want to allow users access to templates based on User Criteria. To accomplish this, I've created a script include that evaluates whether a user belongs to a specific user criteria. The constructor takes a user_...
