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Data Certification

Hello we are setting up our Discovery and CMDB we are almost done. I had a questionsHow important is data certificationIs it easy to set upshould we set it up now I know all the link in the wiki but in plan language what is it and how it worksThank y...

kiranbahl27 by Kilo Contributor
  • 1477 Views
  • 4 replies
  • 0 helpfuls

Link from related list

I have to forms with related lists on the bottom.   When I click the link for a record in the list, it brings me to the m2m record.   Is there a way to configure it to bring me to the actual record shown?   Any help is appreciated.

egravl by Tera Contributor
  • 2099 Views
  • 4 replies
  • 0 helpfuls

how do I delete a list view I created?

hi gang,I created a list view for the records in a custom table, and I want to now delete it because it displayed the name incorrectly.   Anyone know how to do this?   Below it is the "Self_service" view.On the same topic, is this where I correctly d...

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[Event Management] About threshold-event rule

Hi guys,I have a requirement that create an alert if an event occurs four times in 24 hours. For now the "Over(seconds)" field in "Threshold" tab of event rule specifies the seconds between each event but the requirement is an event occurs four times...

long3 by Kilo Contributor
  • 1690 Views
  • 3 replies
  • 0 helpfuls

Resolved! How do you delete a knowledgebase?

Hi, We are in the process of decommissioning a particular team from our instance and wanted to delete a Knowledgebase that they created.I tried assigning myself as the Knowledgebase Owner and I am already an admin, but unable to delete the Knowledgeb...

ccouzi by Giga Contributor
  • 5466 Views
  • 1 replies
  • 6 helpfuls

Outside User Access to ServiceNow

HelloA request has come in to have outsiders access our ServiceNow instance without not necessarily having an account with us.My client subcontracts their incident work to any number of contractors to do their work.   Because these contractors are co...

tahnalos by Kilo Sage
  • 2226 Views
  • 3 replies
  • 0 helpfuls

Resolved! getting user name with mailscript?

Hi everyoneSo I've been trying with out much luck to get an automatic signature appearing in emails sent from the in built service now email client.I've been using Client Templates to set the template for the incident table and while I can use a mail...

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