I understand how to link an external source to a KB article but I need to link one KB article to another KB article. Does the knowledge base module have this capability? The only thing I found was attaching an external file to the KB article and I ha...
One of my prospects is looking if they could use push notifications on mobile devices (iphone & ipad) in the browser.For the end users they prefer not to use the Mobile App of ServiceNow but solely use the Service Portal experience. If the status of ...
How are you handling "Appliances" in your CMDB?
In an OOB instance, is there something preventing an individual with a custom role (not inherting other roles) from seeing and writing to the work notes field on the Incident record?I created a read and a write role. It has my custom role requirement...
hi all,I have a requirement to add an "Assign to me" choice to the form context menu options on incident/request/task records...currently you can see this option from the list view I'd like this option to be available from the right click scroll down...
Hi,i created a custom table with few fields. i decided those fields to 2 tabs.i was able to hide / show one of the tabs depending on a value in a certain drop down field.Does anyone know how i can set focus on a tab - so when i change the value of th...
I want to disable guest. Not create an incident for guest emails.Send a email notification to contact the Service Desk. I've search the wiki and can find disable the incident creation inbound pretty simple. Disabling the guest account is easy. What ...
Hi, We would like to know whether it is possible to add a new date format [ jjj JJ/MM/AAAA HH:MM ] to the choices of the "date format" field in the User profile.Regards
When making a clone of a widget, the name is prefixed with "Copy of"...How do I rename this?It is not possible to open the widget - change the name - and save it, because of this (standard!) error:It is not even possible to rename the widget in the l...
Hello,Does anyone know why in the Service Portal on Helsinki Patch 11 users without any roles are unable to see the My Requests & Incidents page on? I have confirmed that a user without any roles on a test instance running Istanbul can see this pag...
Hi everyone,Our business has requested a certain functionality, which has been declined by our local ServiceNow integrator as "impossible". We would like to receive confirmation from you as system experts whether this functionality is really possible...
Hi, Our client asks if re-using currently working MID server installation(configured against their sandbox) is possible, meaning they would like to stop using this MID server for their sandbox and connect it to their(new, still unused ) production in...
Good Morning Friends,We are having a issue with Avatar in Istanbul UI16, The avatar is showing wrong initials since it's picking from email addresses and always assuming "Com" as the last name so instead of "Muhammad Ansari: MA" its considering "Muha...
We want to provide our users with quick to remember vanity URLs like instance.service-now.com/request then that URL will redirect to some specific page in ServiceNow (requests page). This way we don't need to provide the actual hard to remember URLs ...
We are trying to have the short description field populated in list details with the respective service catalog request so users can have more visibility.Thanks!
