Dear Colleagues,I'm preparing some notifications and what I wan to include in them is link to approval view for approvers, so they can easily reach the ticket and approve/reject from there.I've tried ${sysapproval.URI_REF} however it is not working, ...
hi all,I've got a GlideRecord that is retrieving the variables and values from a record. However one type of variable on the record is a reference to a table that extends the Data Lookup Matcher Rules table, and for those variables it is returning ...
I am new to ServiceNow and i want to start reporting in ServiceNow using PA. Although i understand that CMDB_CI and Task are the main Coretables; and then there are bunch of parent and extended tables in Service e.g. incident/Application and other de...
Is it possible to have two instances cloned the same day at the same time? Due to the nature of our operations we need to have two instances cloned the same day at the same time but when I go to ServiceNow to schedule the clones, it's allowing to on...
Hi community,working with a script include that is meant to populate the WorkNotes on an incident that is generated from a request. What I need to do is to have the script include take the variables from the request and to put them into a grid (see...
Hi All,I want to know how live update is being done on the record, for example if two users opens same record user1 changes the data and saves the record, it automatically reflects in user 2 screen. I wanted to know how this works in service now.Can ...
In order to replicate ODBC installation for my client I installed ODBC in my personal laptop, I cannot find "ODBC Administrator" in ServiceNow ODBC folder created in start menu. I am using MS Win 10 64-bit
We're starting to fill out our KB more and I'm wondering if there is a way to make the page for article (kb_view) present so it looks like part of the rest of the CMS, with our header and sidebar etc? Right now if I link to an article (ex. kb_view.do...
So I'm trying to figure out specicially some things about;$sp.getKBCount()$sp.getKBCategoryArticles();The only methods documented today on https://developer.servicenow.com/app.do#!/api_doc?v=jakarta&id=c_GlideSPScriptableScopedAPI are;$sp.canReadReco...
Has anyone written up a Project Plan to develop a Service Catalog for their organization? Are you willing to share it? I was hoping to avoid re-inventing the wheel and would love to chat with others who are in the process or have deployed Service Cat...
HiI have 2 pages that have data from one table in the DB.I want to write client script for the 2 pages. Can i write 1 client script for the 2 pages ? or to write the same script include twice ?
<div id="homepage-search" class="hidden-xs wrapper-xl"> <div class="wrapper-xl"> <h1 class="text-center text-4x m-b-lg sp-tagline-color" ng-bind="options.title"></h1> <h4 ng-if="options.short_description" class="text-center m-b-lg sp-taglin...
We are in the process of implementing Knowledge Management. Alot of our informaiton is in Sharepoint, Wikis... Is there a way to export the data from Sharepoint into Knowledge Management? I have done several imports and tranform maps in SN so I am fa...
I am having a requirement where i have to get the field values and show it in Catalog item when the requestingfor field is changed. I wrote a client script and querying the data from User table for the user in requestingfor field. How ever there is a...
I have many, many change requests whose state is closed yet active = true. Can the active be made to false?
