Hi.We have an order process where our procurement department puts an order in through the service catalog. In this request they attach an order spreadsheet that needs to be checked later in the workflow.When the request is submitted it attaches the f...
I have a catalog item that has several variables associated with it. I thought the catalog item variables were stored in some table extended from sc_cat_item, but I have been unable to find it.From within my workflow, in the RITM (request item) I w...
Hi all,I'm building a scheduled job to fire an event, and am using the following script, however in the line in BOLD the script is giving me the error in the screen shot...it's not firing the event properly and my notification that is triggered off t...
First of all, thanks to ServiceNow for providing the Subscription Management application. It will - I hope - make my job somewhat easier.Currently, I estimate the number of fulfiller licenses we use by examining all roles, then seeing what roles have...
Is there a recommended method to scan for (and remove) personally identifiable information (PII) from a ServiceNow instance?Thanks -Aric
Hello team! I can ´t find the way to hide the list of possible values at a reference type variable in a catalog item. Instead of this, I need that this variable to only show the matching value that users insert and no the possible values. In other wo...
I have a workflow that seems to occasionally get stuck and needs a "nudge" to resume.Does anyone have any insight as to why this might happen intermittently?
Hi,I want to highlight a mandatory field when the button is clicked. I know ng-required directive is there, but do not know how to use it. can someone explain how to use it?Regards,Rajeev
While debugging a Service Portal widget server script, I placed several console.log statements in the code to examine variable values through a loop. There should have been 48 items printed to the console, but only a few showed up.So I pulled the sys...
Hi, Before we begin the process of an upgrade, we would like to clone our PROD instance to our DEV and I'm wondering if anyone knows how can we effectively exclude cmdb data from copying over. The last time we did this, we excluded "cmdb*" and we sti...
Hello,Do you know how i can add panel or change column/row color on service portal designer? I add a container with 3 colomns and i use icon-link but i need to change the background color for the rows not for the container.I have this:but i want some...
I am creating a new User profile page. Where can I replace oob link with the custom page link.
Hi All,I have a requirement where i need to restrict export of single column . The column should be present in list view but whn exported all other columns of list should come but not the restricted one.Kindly let me know for possible solutions.Thank...
We've been stung in the past by changes to asset data being changed, and the change wasn't audited or added to the record's history.By default, it looks like 61 of the 92 or so fields in the Asset Register (alm_*) tables have auditing disabled on the...
This sounds pretty simple - however I'm unable to get it to work, and I'm afraid I'm overlooking something simple.I have a workflow that contains a REST Message that POSTs a record into an external system, and I want to take the the ID that gets retu...
