Hi, I have a generic catalog item to receive Suggestions from users. There's no price no approval to it. But I am getting following in the additional comments Request automatically approved for total price <= $1000 I am not using OOB workflow and the...
In this article, I would like to share the key concepts of Script Includes. Beginner or experienced Implementors and Developers will benefit from the example use cases I have provided. Let us drill down! In ServiceNow, Script Includes are reusable se...
Hello all, I have created a new service catalog (Fleet Management). I now want to add this as a module in Self Service. As you can see in the form below I need to specify an Arguments value, but I don't know what to put in here. I did read the Wiki...
We are retiring 2 mid servers in our production instance and need to find every resource that is using those specific mid servers to run. Is there any easy way to find this out?
Hi All, will IRE data source rule on company table will stop creating only company record or entire pay load (Eg: software data) coming from discovery source? If so, how can stop creating only company record in service now company table?for now, I do...
Hi Community, I am new to the ServiceNow Platform and to learn the overall system and especially the CMDB Platform. I am following a Linkedin course on ServiceNow basic administration. The course instructor has developed the New York release course a...
Hi all, I am facing a weird issue. I couldn't able to edit the existing records, and few records can be able editable but some records are not editable couldn't able to see update button, it was becoming read-only in sys_template table. Can someone p...
Hello Everyone,I have a doubt on a fundamental aspect of setting up a Servicenow email account. It seems I have forgotten the basic configuration details. I have tried to set up an IMAP account with my Servicenow, but I was receiving an authenticatio...
Hi All, I am using Service graph connectors to bring in key value details from clouds.If a Tag (key value) is deleted in Cloud environment, then is it possible to delete the "key value" record in servicenow as well? is there any workaround possible h...
DOMAIN SEPARATIONDomain separation allows you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation in different ways.Domain separation is like a buildin...
Hello,I have a flow called "Ask for Approval" that is currently triggered when a new record is added to a table.However, I want it to be triggered only when a specific UI action is clicked
Hello everyone, I’m trying to connect my agent with the incidents in ServiceNow. The idea is to simply ask the agent to update certain information in the incidents section in SN, and the agent will handle it. Is this possible? Thank you.
Hi, all We are using a write ACL script to allow some users/roles to edit records in certain status.When users passed all the condition check and the answer returned true, they can edit the form. However, all the users, including admin, cannot add or...
Hi all,I am trying to implement OAuth2 authentication for my API to connect to Service Now. It is connecting to Service Now using a Web Client. The API is registered as a OAuth application in Service Now and they have provided me the credentials. Si...
HI allI am trying to use the Microsoft Active directory v2 spoke - Action Add User to GroupsOur catalog form currently allows user to be added to single group only and has a variable called Groupname (allows only one group selection) In the flow des...
