Can you link related knowledge articles?

[msrdm]

We have reference articles that provide an overview of a particular system or application.   I would like to be able to link issue resolution and procedural articles to the reference article - like a parent/child relationship or even a related links area.   Is that a functionality that currently exists or can be done?

[bobswisshelm]

Why is this a customization?   These are out-of-the-box relationship tables in ServiceNow

TASK_CI:   Relates incidents/changes/problems to CIs

M2M_KB_CI:   Relates Knowledge Articles to CIs

So, if you relate your KAs to CIs, you can also then identify all related KAs to Tasks from your primary CI (task.cmdb_ci) or from all the CIs in task_ci.

[Lorenzo Stermie]

Hello,

I was able to do exactly what you are asking for using only out of the box content.

Note that that I have the following plugins active:

• Knowledge Management Advanced Installer
• Knowledge Document
• I18N: Knowledge Management Internationalization Plugin v2

The Parent box will automatically be displayed on all articles after you activate the plugin I18N: Knowledge Management Internationalization Plugin v2, this is where you can link a "child" article to it's parent.

If you do this you will also want to add a related list to the KB form: "knowledge-->parent" this will display the list of "child" articles when you are looking at the parent

I hope this helps.

Lorenzo