Email Notification is triggering twice.

[Reddy]

Hello,

I created a notification called 'Request Canceled' when the conditions are met request 'opened by user' is receiving two emails.

How to skip the duplicate notifications?

Thanks,

SR

[Zach Koch]

You may have your conditions set to condition 1 OR condition 2, which would create 2 occurrences because they are separate conditions.  To only send when both conditions are present, change them to condition 1 AND condition 2.

[Prasad Dhumal]

Check there are any Business Rule which consists current.update();

and also check that same notification triggering twice or different. Also is there time gap between two notifications?

Refer below link

Email Notification getting Triggered Twice - IT Service Management - Question - ServiceNow Community

[Reddy]

Hello Prasad,

Here is the business rule.

[Prasad Dhumal]

Did you check the email is getting twice because of the update happening 2 times