Flow is not getting triggered when case is created in workspace

[kumaraj]

Hi All,

Greetings,

I have a custom app which is extending case table. I have created a flow XYZ which triggers and works fine when a case is created by ServiceNow API explorer or Postman. This flow triggers on create/update of the case and run only once and creates further tasks based on the condition which is same for case created in workspace.

I have created an UI action on interaction table which is appearing in workspace on interaction form. When I am using it create a case then it does create the case as I expect but does not trigger the XYZ flow and therefore it does not create tasks as well.

Is there any configuration we need to do for this flow to trigger for the case created in workspace?

Thank you.

[OlaN]

Hi,

It should work regardless of where it's been triggered. Can you share an image of your flow trigger?

[Ankur Bawiskar]

Hi,

if record/case is created it should trigger flow.

any error in the flow context?

Regards
Ankur

[kumaraj]

Hi Ankur and Olan,

I have tested the flow using the case created through workspace and flow runs perfectly fine, created the required task but again with same details when I create a case using the UI action then It creates case in the custom table but does not trigger the flow.

I do not get any error when I test the flow with same case.

[kumaraj · Accepted solution]

I got the error, actually When I was creating the case from workspace then UI action was not setting up one of trigger condition and therefore it was not triggering.

While sending through Postman then manually I was putting the value.

Thank you all for your time.