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‎04-07-2017 11:51 AM
I currently use the "Approved, Rejected" script in a notification. How do I add links for an Approval Request notification that links to the Portal page instead? i want all approvals to be done in a portal.
Here is my link to a current approval record in the Portal.
What's the code inside the notification? Not sure how to get the sys_id to change based upon the approval record.
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‎04-12-2017 04:31 PM
When sending a notification, you can specify links within your instance using ${URI_REF} and ${URI+...}. URI_REF will create a link directly to the record that triggered the notification to get sent. That sounds like what you need.
This page gives a pretty good overview:
Embedded:Specifying a URI Field - ServiceNow Wiki
Also, if you aren't using it, the "Preview Notification" button on Notification can really help when testing these link variables.
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‎04-07-2017 12:54 PM
Be wary of the licensing though Non licensed users cannot approve via the portal
There is an approval license which is reduced cost vs the Fulfiller license
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‎04-07-2017 01:09 PM
That's why we are going this direction. I want to stop using ITIL lic for approvers.
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‎04-07-2017 01:23 PM
It's what i thought. Non licensed users can only approve via email
The approval license is cheaper, but still not that cheap
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‎04-12-2017 04:31 PM
When sending a notification, you can specify links within your instance using ${URI_REF} and ${URI+...}. URI_REF will create a link directly to the record that triggered the notification to get sent. That sounds like what you need.
This page gives a pretty good overview:
Embedded:Specifying a URI Field - ServiceNow Wiki
Also, if you aren't using it, the "Preview Notification" button on Notification can really help when testing these link variables.