How to hide 'New' button on workspace related list and how to remove added items?

[Simeon1]

We're using the agent workspace for CSM and created a many-to-many table to allow cases to be related to cases. This was added as a related list and an 'Add' button created to allow cases to be linked - this part works find. Two issues remain however:

1. There is a 'New' button visible on this related list that I can't see a way to remove it. I found this article, but it looks like Orlando no longer has the navigator module mentioned:

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/workspace/task/prevent...

2. Adding cases to be linked works fine, but I can't find a way to unlink cases? I tried adding another button and looking through available UI components, but didn't come across anything relevant.

Any pointers would be appreciated!

Thanks

[Priyanka Chandr]

Hi,

Check the following

Procedure

1. Navigate to Agent Workspace > Settings.
2. Open the New Button List Exclusion tab.
3. Click New.
4. Select a table from the list.
5. Make sure that Active is selected.
6. Click Submit.

Result

Any table included in the New Button List Exclusion list does not include a New button in Agent Workspace. Also refer this, https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/config... Please mark it correct and helpful. Thanks,

[Simeon1]

To add to my previous comments, the fact that I had to carry out the steps described before being able to follow the procedure makes me think that this procedure is no longer applicable for Orlando.

[Simeon1]

Thanks Priyanka,

To carry out the steps you listed (which are the same as the ones in the link I listed in my description) I had to:

• Activate the 'Agent Workspace' application menu. This was inactive by default.
• Add the 'New Button List Exclusion' related list to the form as this was not there initially.

When I created the necessary record as instructed, the New button is still visible in the list.

The link you posted for building UI actions does not help here as I'm after a related list button.

Thanks