How to set values of RITM State value based on Catalog task state value in a workflow

Ansuha Chipuri · ‎10-18-2020

Hi

My Workflow just creates as catalog task whenever a RITM is created. Now

Like if Catalog task state is Closed Complete, RITM state should be closed Complete

if Catalog task state is Closed Incomplete, RITM state should be Closed Incomplete

With regards

Prasant Kumar 1 · ‎10-18-2020

Hi,

Please follow the below steps:-

Step 1:- In Work flow after catalog task activity insert an run script activity and Enter the following code below.

var catTask = new GlideRecord('sc_task');
catTask.get('request_item',current.sys_id);
if(catTask.state == 3){ //'3' for state closed complete in catalog task table(sc_task)
current.state = 3; //'3' is ritm close complete state value.
current.update();
}

//Like wise you can generate other state value conditions....

If i was able to solve your query, please mark my answer correct and helpful.

Thanks & Regards

Prasant Kumar sahu

View solution in original post

Ankur Bawiskar · ‎04-06-2021

Hi,

if you wish RITM state change on every TASK change then ensure BR runs always

If you wish RITM state to change on last task then in script check if this task is the last task which is getting closed and then update RITM

Regards
Ankur

Regards,
Ankur
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