How to setup new Guest user account for Inbound actions

[Uzzawal Agrawa1]

Hi Experts, 

I have a requirement of setting up a new Guest user account used for finance inbound actions processing. 

OOB we have "guest" user id which is used to processed inbound emails and create incidents from non servicenow user accounts (gmail, yahoo, etc.. )

I would like to create new user "finance.guest" and use it to capture as requester for creating finance request from inbound emails. 

Regards

[Uzzawal Agrawa1]

Please could you help with more details, what was your use case and how did you do it. 

[brandenwright]

When we start to receive outside vendor emails this is the process I follow

1. Add the domain to the approved domains list for the instance.
2. Create a new user on sys_user
1. Add the email address to the user record
2. Check the box "Web service access only".  This prevents them from logging into the system w/o a SOAP role which I don't assign to the record.
3. Create 24 character random password w/ password generator
3. Create a new inbound action if needed
1. Routes to specific assignment group, sets service, category, subcategory etc.
4. Go to sys_email and reprocess the email to verify it is working.

[Uzzawal Agrawa1]

I have tried to set current_caller_id = "sys ID of new guest account" in inbound action, but it is populating OOB "guest" as created by and opened by

And when I deactivate the OOB guest account, emails are not getting processed and state is recieved - ignored.

[brandenwright]

Look at the email record on sys_email.  It should tell you why it is failing.  Can you give the reason?