Unable to set value to a Catalog Item Variable in Service Portal

[reginabautista]

Hi everyone,

I am trying to set a value to a catalog item variable via Catalog Client Scripts. It is working if being loaded in native UI but when opening in Service Portal the value is not being set. I'm really baffled at this. Anyone know why? Thanks - Regina

Here's the code (onLoad):

        g_form.setValue('variables.url', 'test');

Native UI:

Service Portal:

[Brad Tilton]

If the name of the variable is url the code should just be: g_form.setValue('url', 'test');

[reginabautista]

Hi Brad i tried this too and is not working. Some were saying this is known Service Portal issue and has been addressed in Patch 6?

[Brad Tilton]

What type of variable are you populating? It's possible there may be a bug with a specific type.

[reginabautista]

I'm only using Single Line text..