Unable to set value to a Catalog Item Variable in Service Portal

[reginabautista]

Hi everyone,

I am trying to set a value to a catalog item variable via Catalog Client Scripts. It is working if being loaded in native UI but when opening in Service Portal the value is not being set. I'm really baffled at this. Anyone know why? Thanks - Regina

Here's the code (onLoad):

        g_form.setValue('variables.url', 'test');

Native UI:

Service Portal:

[Brad Tilton · Accepted solution]

Hmm...could you post your entire client script? Also, make sure you have UI Type marked as Both on the catalog client script record itself.

[JohnG3]

Is the Service Portal widget rendering the Catalog Item considered "Mobile"?

What is a good method to detect a client script is being evaluated in the Service Portal?

So far, I have been using if(window === null).

Thanks,

John G

Using documentation/client_scripting.md at master · service-portal/documentation · GitHub   as reference doc.

[Brad Tilton]

Hi John,

That should work. It's not necessarily considered mobile as much as they have similar APIs available. window is blocked in Service Portal so it's a good way to check.

[JohnG3]

Hi Brad,

Ok, cool. I wanted to make sure there was not some special method/object similar to g_service_catalog available to determine Service Portal evaluation.

Thanks!

John

[reginabautista]

Hi Brad, removing the "variables" from the setvalue AND setting the UI Type to "Both" did the trick. Thank you so much!