Unable to set value to a Catalog Item Variable in Service Portal

[reginabautista]

Hi everyone,

I am trying to set a value to a catalog item variable via Catalog Client Scripts. It is working if being loaded in native UI but when opening in Service Portal the value is not being set. I'm really baffled at this. Anyone know why? Thanks - Regina

Here's the code (onLoad):

        g_form.setValue('variables.url', 'test');

Native UI:

Service Portal:

[Alexander Ander]

Seems to be a timing problem with angularJS. Using a setTimeout call seems to fix it;

You'll want to change

g_form.setValue('comments',new Date());

to

setTimeout(function() {
    g_form.setValue('comments',new Date());
}, 0);

Essentially pushing the setValue call to the next execution stack so that the value set happens after the AngularJS evaluation finishes.