value seen in list view not appearing in the field view on form view?

[patricklatella]

Hi all,

I've got a script in a workflow that is populating a field on requested item.   However my script is populating the field only in the list view of the record...not the actual form view of the record.

I'm troubleshooting this, but anyone know what might be causing this behavior?   thanks!

[Pradeep Sharma]

Hello Patrick,

Is the issue same for all the users?

[Prateek kumar]

Hello Patrick

Is the configuration item field, on the list view and the form view are from the same table??

[Valor1 · Accepted solution]

This is typically due to a Display Value issue. Notice in your second screenshot the "i" icon?

If you can click on it (or hover) and get taken to the correct "b083368" record, you have a display value issue.

If you aren't taken to the record but instead see a "record not found" error, your workflow is populating a display value instead of the sys_id for that CI. This is a reference field, so you'll need to populate the sys_id if you want it to work.

Possible display-value issues:

1. The display value for that extended CI class is set to a blank field
2. the display value is set to a calculated field, and the CI hasn't been updated (make an incosequential change to the CI record and save, your display value will show up in this case)

[patricklatella]

thanks everyone for the replies...Valor your comment was correct, I needed to pull the sys_id of the record I needed in my GlideRecord query.   Punched that in and it works.

Thanks!