In most cases, an incident created from an alert task will close when the alert shows the node back up. However, I am having trouble when the incident has a configuration item on a subscription list. The alert closes, but the incident shows the alert...
When utilizing Skills in ServiceNow, can that correlate with auto dispatching and assigning WOT to the correct technician based on Skills? If adding skills is beneficial for those purposes and how SN looks at it.
Can anyone tell me the procedure for taking the back-up of my ServiceNow instance ,as it may be given back to the available pool of instances If I don't use it for 10 continuous days.
I need to create Schedule job to generate request or task based on expiration of certificates. notification should be sent 30 days prior to the expiration.
There are 3 child incidents has 1 parent incident, if parent incident is resolved, all 3 child incidents also has to be resolved.
can we change the sorting of the bar graph in the x-axis while creating a report?
Hi All, We have requirement for problem management table need to created an interactive filter based on problem number ,i am not able to see number in the reference field. (if they want see particular problem number they should be able to ).can any o...
what is the differenece between CIS IT workflow and CIS enterprise workflow in servicenow?
I am trying to set the date value like this, but when I set this value in the field, it is set as '2024-04-03 03:00:00'4 hours before value,I tied most dates and time logic, but nothing works can someone please help with the same value = '2024-04-03...
When a table is detected in the inbound email action, how can it be placed in the HTML field?
Hi All,Have a great day, We are having one issue. we created one Knowledge Base and mapped the Publish workflow as the OOB Approval workflow.later we created one article.while click on publish button Approval workflow not triggered. didnt find workfl...
Hi Experts, I have a requirements to remove the glideRecord and GlideAggregate from the ACLs Script, So what is the other approach to be used in ACLs other than this. We are strongly used not to use Gliderecord in ACLs.Please provide the best solutio...
Hello, My name is Sarika Waysal, I have recently completed Servicenow System Administrator Course and while applying on webaccessor for certification exam mistakely I put my parental Last name instead of my current Last Name. All my documents are on ...
Hi everyone.I want to restrict the accessing EDIT button on kb view page from end users. How to do these changes in UI Macro KB_VIEW_COMMON ''is editable'' as defined in line no.8 attaching the screenshot please refer. only authorized users can only ...
Assigned to field should show sys _id instead of names of the members of the assignment group field apply business rule