Hello All, I have created one catalog item. So I want for a particular drop down option under a variable (name of the variable - Access required to and drop down under that - Pager duty) should go to a particular user for approval. How to set that in...
Current is: we've been going through a lot of turn over lately and once a an employee leaves we loose the reports or if employees aren't in office we are unable to add people to the dashboard since the owner of the dashboard is either out or no longe...
Hi Team, We have created a button (Escalation) in portal..we have requirements like after clicking escalation button the ticket is escalated. Here the button should be hide ? How to achieve this. Thanks,Sai
Hello, I was trying to add process flow formatter in Service Portal, is there a way for me to do this?Like: new -> in progress -> completedI have tried a bunch of things but it does not seem to be working. Appreciate is someone can help, thank you so...
In most cases, an incident created from an alert task will close when the alert shows the node back up. However, I am having trouble when the incident has a configuration item on a subscription list. The alert closes, but the incident shows the alert...
When utilizing Skills in ServiceNow, can that correlate with auto dispatching and assigning WOT to the correct technician based on Skills? If adding skills is beneficial for those purposes and how SN looks at it.
Can anyone tell me the procedure for taking the back-up of my ServiceNow instance ,as it may be given back to the available pool of instances If I don't use it for 10 continuous days.
I need to create Schedule job to generate request or task based on expiration of certificates. notification should be sent 30 days prior to the expiration.
There are 3 child incidents has 1 parent incident, if parent incident is resolved, all 3 child incidents also has to be resolved.
can we change the sorting of the bar graph in the x-axis while creating a report?
Hi All, We have requirement for problem management table need to created an interactive filter based on problem number ,i am not able to see number in the reference field. (if they want see particular problem number they should be able to ).can any o...
what is the differenece between CIS IT workflow and CIS enterprise workflow in servicenow?
I am trying to set the date value like this, but when I set this value in the field, it is set as '2024-04-03 03:00:00'4 hours before value,I tied most dates and time logic, but nothing works can someone please help with the same value = '2024-04-03...
When a table is detected in the inbound email action, how can it be placed in the HTML field?
Hi All,Have a great day, We are having one issue. we created one Knowledge Base and mapped the Publish workflow as the OOB Approval workflow.later we created one article.while click on publish button Approval workflow not triggered. didnt find workfl...
