Hiding choice Client script doesn't work on Service operation workspace
Hi, My client for incident states doesn't work on Service operation workspace view.The choices cant be hidden, please check and help
Forum Posts
'Assignment group' and 'Assigned to' reset back to the initial value with the case closure
When the status is closed on the case, the "Assignment Group" and "Assigned to" fields value should reset to the initial value. These fields can have many different values in them while the case is ongoing and dozens of options you can choose to valu...
Code for checking the status of unique identifier
Hi,We have a custom table and there is a identifier field which shows the incident or change value.This custom table stores the records which will go out of servicenow.I want a code to check the status of the unique identifier (it should shows only i...
The Respective group should shows as "Rejected" other group shows as "no longer required" in CR
Hi Team, If change is "Requested" in state one of the respective approver will "rejected" the change. The (Rejected) is showing for all other requested groups also in Approval field. Our requirement:- If rejected by someone of respective approver. ...
Need to restrict the business service class and software class from the configuration item
Hi, Need to restrict the business service class and software class from the configuration item on the change request and incident form. Please help
order a catalog item
How to order a catalog item from a background script. please provide me the code.
Resolved! How to set the default search scope of "agent assist" in Service Operations Workspace to incident?
How to set the default search scope of "agent assist" in Service Operations Workspace to incident instead of "knowledge articles"?
Resolved! Populate/Display the user's name
When a user has checked the "Follow" checkbox, then displays the user's name in the "Follow by" field. The BR script is not working, do I need other script/logic or just modify it? (function executeRule(current, previous) {if (current.u_follow == tru...
Inbound action for closed ticket
Hi All,Please help me to find out the way that works on my case : So 1 email email was processed under the 1ticket as it's classified to be a reply to existing ticket (which is true)And as we know Inbound email actions which are responsible for proce...
ServiceNow OOB has Service Operations Workspace new record view, but doesn't allow customized one
ServiceNow OOB has "Service Operations Workspace new record" view and existing record view. As customer, I can create a new view for an existing record, and this new view will be automatically used when I create a new record. How can I create a new "...
How do I set a Delegate Knowledge Article
Create & Publish KB article to instruct on setting a Delegate in ServiceNow (via User Profile) - Audience: ITIL Fulfiller and Business Approval Users
Custom Option needs to be added in the Make Reservation page which is related to Workplace Services
The following changes are to be implemented:Alter the WSD Search widget to include two additional checkboxes in the 2nd and 3rd position (shown by default)Half day (Morning) – Timeslot: 06:00 – 12:00Half day (Afternoon) – Timeslot: 13:00 – 20:00 Is t...
Resolved! Update WorkNotes
I am trying to update comments in worknotes of existing problem record. Using the below posted command. var problem=new GlideRecord('problem');problem.addQuery('cmdb_ci',ci); problem.addActiveQuery();problem.query();if(problem.next()){ problem.work_n...
