Hello All, Can someone help me how to add an assignment group(of that change request) in cc when an email is triggering to change request approvers?Example- Change request is assigned to 'example_group'. We need to add example_group in cc when email ...
how do we change color of field in service operation workspace
Hi Team, Can anyone please help in the display of the Chat Language along with the Interaction number on the Agent Workspace, when the agent Accepts the chat. Please find the screenshot below.
Need help. We find ourselves in a situation where specific teams need to express their agreement or approval during our weekly CAB meetings. Our goal is to streamline this process, making it efficient for everyone involved without the need for indivi...
I'm struggling to find documentation on how to set up Next Best Action in Service Now. Can anyone direct me to some documentation?
Any one can be provide the hasNext() and _next() examples.Please help any one. Thanks.
in incident table four incident records is created. 3 is the duplicate and one is the original one. In this case i have open record any one in 3 duplicate record. In this duplicate record form shows a info message please select the INC00023(origina...
Hi All,We are migrating from one ServiceNow instance to another.Can we export and import Form Layout and Views like default view etc of a custom table? Thanks in advance!!
Hello everyone, The situation is as follows:I had previously enrolled in the CIS ITSM course and received a voucher for the associated exam. However, I have left my former company, and my former company email address is no longer accessible or availa...
Hi Community,I'm searching the answers for few of question's that are there in my mind about ServiceNow. This is one of that, I wanted to know that a company want to use ServiceNow and implement it to their company. How much they have to pay for Serv...
We have a dump file for the Attachments that were extracted from the ServiceNow instance before it was decommissioned. We need something that can assist us read this dump file and have a view of our attachments. Can someone please advise what approac...
How to set the quick link in middle right side of the Service Operations Workspace view for some users?
there is any way out any ServiceNow once i upload this pdf it will extract the fields with value in a custom table.
Hello I want to hide the VA topic if user don't have an 'snc_internal' role. I have tried below approach(function execute() { var udc = new GlideRecord('sys_user_role'); udc.addQuery('sys_id','7fcaa702933002009c8579b4f47ffbde'); udc.query(); if(udc....
