Hi I have an requirement to bring the template into Description automatically based on the configuration item on Incident Form. So If I select CI as ServiceNow on the form ServiceNow related template should automatically come in the Description, till...
Hi Experts, I have a requirement to give the privilege to the user if user has a custom role like 'abc' then they can only access the particular RITM records and if the user has 'sn_incident_read' then they can access all ritms records other then sp...
I created 4 checkboxes and all 4 checkboxes have ui policy like clicking on them shows other fields. When I made first checkbox mandatory. The mandatory in the label only disables when I click the 1st checkbox. It won't apply if I choose checkbox 2, ...
Hi, My client for incident states doesn't work on Service operation workspace view.The choices cant be hidden, please check and help
When the status is closed on the case, the "Assignment Group" and "Assigned to" fields value should reset to the initial value. These fields can have many different values in them while the case is ongoing and dozens of options you can choose to valu...
Hi,We have a custom table and there is a identifier field which shows the incident or change value.This custom table stores the records which will go out of servicenow.I want a code to check the status of the unique identifier (it should shows only i...
Hi Team, If change is "Requested" in state one of the respective approver will "rejected" the change. The (Rejected) is showing for all other requested groups also in Approval field. Our requirement:- If rejected by someone of respective approver. ...
Hi, Need to restrict the business service class and software class from the configuration item on the change request and incident form. Please help
How to order a catalog item from a background script. please provide me the code.
How to set the default search scope of "agent assist" in Service Operations Workspace to incident instead of "knowledge articles"?
When a user has checked the "Follow" checkbox, then displays the user's name in the "Follow by" field. The BR script is not working, do I need other script/logic or just modify it? (function executeRule(current, previous) {if (current.u_follow == tru...
Hi All,Please help me to find out the way that works on my case : So 1 email email was processed under the 1ticket as it's classified to be a reply to existing ticket (which is true)And as we know Inbound email actions which are responsible for proce...
ServiceNow OOB has "Service Operations Workspace new record" view and existing record view. As customer, I can create a new view for an existing record, and this new view will be automatically used when I create a new record. How can I create a new "...
Create & Publish KB article to instruct on setting a Delegate in ServiceNow (via User Profile) - Audience: ITIL Fulfiller and Business Approval Users
