How to set the quick link in the Service Operations Workspace view for some users?
How to set the quick link in middle right side of the Service Operations Workspace view for some users?
Forum Posts
extract pdf to a custom table
there is any way out any ServiceNow once i upload this pdf it will extract the fields with value in a custom table.
VA Topic should be visible based on logged in user role
Hello I want to hide the VA topic if user don't have an 'snc_internal' role. I have tried below approach(function execute() { var udc = new GlideRecord('sys_user_role'); udc.addQuery('sys_id','7fcaa702933002009c8579b4f47ffbde'); udc.query(); if(udc....
OCR (optical character recog) capabilities of ServiceNow
1-Do we have OCR(optical character recognition) plugin available in ServiceNow?2- What are the OCR (optical character recognition) capabilities of ServiceNow?3- Are there 3rd party options integrated with NOW platform?
Email notification doesn't send to the Group Email
I'm trying to send email notification to the group emails, but it doesn't send it to them. It is sent when an event is fired.
Generative AI controller plugin
I couldn't find the Generative AI plugins in the PDI. I'm curious to know if they're available for everyone?
Resolved! Adding new object to existing object
Hi all, I have four variables. category, sub category, service and service offering.Category and sub category are single line text. Service and Service offering are reference to respective tables. I have an existing JSON object which is stored in a s...
"reminder" notifications for demand assessment tasks
Hi Team,We have below Requirement on reoccuring notification to sent .1st reminder: after 48hrs from demand assessment task unattended2nd one: after 1 week from the first "reminder". This should be recurring reminder until a demand assessment task i...
Email Notification to the Group Email
This is the email script I'm trying to send an email notification to the group emails, but it doesn't seem to work. What have I missed?
How to give a pop up on home page when user logged in
When user logged in to the servicenow one pop up should come & in that pop up one choice field will be there name as "Time Zone" - time zone field should give choices as oob field by default Time zone field should set to None option If user selecte...
gliderecord on group table
Please provide me the query or code to print the group member name and count of group name "ACME Support" which have 4 group members.
'Assignment group' and 'Assigned to' reset back to the initial value with the case closure
When the status is closed on the case, the "Assignment Group" and "Assigned to" fields value should reset to the initial value. These fields can have many different values in them while the case is ongoing and dozens of options you can choose to valu...
Resolved! How to set the default search scope of "agent assist" in Service Operations Workspace to incident?
How to set the default search scope of "agent assist" in Service Operations Workspace to incident instead of "knowledge articles"?
How do I set a Delegate Knowledge Article
Create & Publish KB article to instruct on setting a Delegate in ServiceNow (via User Profile) - Audience: ITIL Fulfiller and Business Approval Users
