1-Do we have OCR(optical character recognition) plugin available in ServiceNow?2- What are the OCR (optical character recognition) capabilities of ServiceNow?3- Are there 3rd party options integrated with NOW platform?
I'm trying to send email notification to the group emails, but it doesn't send it to them. It is sent when an event is fired.
I couldn't find the Generative AI plugins in the PDI. I'm curious to know if they're available for everyone?
Hi all, I have four variables. category, sub category, service and service offering.Category and sub category are single line text. Service and Service offering are reference to respective tables. I have an existing JSON object which is stored in a s...
Hi Team,We have below Requirement on reoccuring notification to sent .1st reminder: after 48hrs from demand assessment task unattended2nd one: after 1 week from the first "reminder". This should be recurring reminder until a demand assessment task i...
This is the email script I'm trying to send an email notification to the group emails, but it doesn't seem to work. What have I missed?
When user logged in to the servicenow one pop up should come & in that pop up one choice field will be there name as "Time Zone" - time zone field should give choices as oob field by default Time zone field should set to None option If user selecte...
Please provide me the query or code to print the group member name and count of group name "ACME Support" which have 4 group members.
When the status is closed on the case, the "Assignment Group" and "Assigned to" fields value should reset to the initial value. These fields can have many different values in them while the case is ongoing and dozens of options you can choose to valu...
How to set the default search scope of "agent assist" in Service Operations Workspace to incident instead of "knowledge articles"?
Create & Publish KB article to instruct on setting a Delegate in ServiceNow (via User Profile) - Audience: ITIL Fulfiller and Business Approval Users
I am trying to update comments in worknotes of existing problem record. Using the below posted command. var problem=new GlideRecord('problem');problem.addQuery('cmdb_ci',ci); problem.addActiveQuery();problem.query();if(problem.next()){ problem.work_n...
Hi,One user is not getting Keep formatting option while pasting the content in KB article. She tried by changing the browser but the issue is same. I have attached the file which she is trying to copy in the KB article.
If one team or group has a requirement to keep their incident records confidential and not visible to others, but you want to achieve this without using a custom table and only utilizing the incident table
