For the Employee Service Center (ESC) side, when I click on my task, I want to add a redirect link that depends on each approval to take users to the corresponding Knowledge Base (KB) article. How can I implement this? I've tried several approaches i...
In a Catalog Item consists of Mrvs When the csv is uploaded there are auto populated.which has variables - Data, data description, data user id1, data user id2, data user id3 all are single line texts. we need to restrict the the form when user id of...
Hi Team, In Our instance we have restricted users to browse ServiceNow instance using browser(chrome,edge etc) on Mobile ,However now i need it enable for single users I tried below in "For Mobile" UI script but didn't help Any suggestion apprecia...
I have been using my now learning account for a while. I paid for and took some on demand courses and also paid for a voucher to take my exam. I had paid for and registered for a course last week and was going through the course. As of today I am n...
When the incident was assigned from one group to another, the work notes were updated twice, causing the reassignment count to increase. These updates occurred within a fraction of a second.
On click of AI search suggested result taking to 'kb_view.do?sys_kb_id=' for knowledge and 'com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=' for catalog item.This links look like backend view (check screen short). On homepage search box ...
Hello community,I just need to consult something.Customer has received a SN Communication Record: Deprecation of Three-Key Triple DES in Password2 fieldsI know Triple DES is Officially Being Retired and customer is asking about the impact to their in...
Need to set transaction quota rule for a scheduled job called "clean expired rollback contexts". I want to understand how the conditions should be applied for it.
Hi,Do ServiceNow publish their own performance metric in regards to their own performance. I am aware they publish their availability of the platform but do the publish the following metrics for example and if so where can I find them.Incident Manag...
Hi there,the dashboard is attached to the workspace, the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions, how to fix this?Opening like this: Should open like this: ...
Hi all,the dashboard is attached to the workspace; the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions on how to fix this?Opening like this: Should open like this:...
Hi there,the dashboard is attached to the workspace, the report records of the dashboard widget should open in the workspace itself but it's redirecting out of the workspace. Any suggestions, how to fix this?Opening like this: Should open like this:...
I was created a draft article using exiting article in existing article, Knowledge base is 'A' but the knowledge base is inactive in test and qa and prod instances, so if I can change the knowledge base to 'B' then knowledge article will be visible i...
How can we have Separate Virtual Agent for ITSM and CSM ?
Hey everyone, I'm currently a Guided Impact customer and have used their accelerator services. I'm reaching out to see if others in our community have also used Guided Impact. I would love to hear about your experiences and the opportunity to netwo...
