Flow Designer is not triggering after submitting a catalog item

[wefw]

i created a flow designer and attached to catalog item, but once catalog item is submitted flow is not triggering.

Any help please

[Dr Atul G- LNG]

Hi @wefw 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0830097#:~:text=Cause,c....

[Juhi Poddar]

Hello @wefw 

• Ensure that the trigger is set to Service Catalog in the Flow Designer, as shown in the screenshot below.

• Additionally, confirm that the flow is properly associated with the catalog item. 

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[wefw]

i followed this steps

[Ankur Bawiskar]

@wefw 

Things to check

1) is flow published and added to that catalog item in process engine

2) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off

3) your instance should have only 1 Workflow on sc_request table. Hopefully it's not deactivated or not deleted.

check these links

Flow not triggered by Service Catalog 

Flow Designer not Triggering for Service Catalog Request Item 

"Service Catalog" Trigger type Flow is not started when Catalog Item request is created 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[wefw]

Hi, 
Request is in Pending State

We have request approval flow only on sc_request and it is published