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Resolved! Need help on Demand Assessment receives to Stakeholders

Hi,   On the Demand form once the Demand is in Screening State if the Assessment Required is Cheked all the users who are in Demand Stakeholders will receive an assessment to give the rating based on the rating the Score is getting calculated.   When...

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primary group for resourcing - resource reporting challenges

We created a 'Primary Group' field on the User record to designate the group a user should be assigned to for resourcing.  Since our users can be in multiple user.groups (for assignment), we are challenged when running the 'Resource Reports' (e.g. Co...

Glenn Bowman by Giga Contributor
  • 1396 Views
  • 1 replies
  • 2 helpfuls

Idea category on idea record

Trying out the new demand portal and noticed that the categories do not show up on the idea records.  Id like to be able to group these by category and then action them. Has anyone tried this?

Chris150 by Tera Guru
  • 2137 Views
  • 3 replies
  • 2 helpfuls

Resolved! Project Phases on Project Form Process Flow

Hi, On the Project Form Process Flow we see the phases like initiating, planning executing etc are these happening based on some action or these are just a manual changing the phases ?  What action moves the project from one to another?   Based on my...

Question on PPM Process Flow

Hi All,   when i am reading the PPM documentation we have a Process Overview diagram can anyone please help me in understanding the flow.   I understand first Idea comes to the picture once accepted converts to Demand and from Demand we can convert t...

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Resolved! Need Help of Request Approval UI Action

Hi All , In Related Lists, i have a field called "Approvers". In the project change Request form , i need to create a button "Request Approval" . When any user clicks on "Request Approval"  button , then it should go for the Approval . Ex: If i selec...

NiKhil70 by Kilo Guru
  • 2592 Views
  • 4 replies
  • 0 helpfuls

Definition of Fiscal Calendar - what is the purpose of Fiscal Unit

Hi there, can anyone explain me a purpose of the Fiscal Unit field. I cannot see any purpose of this field.   I have tried generating of FY19 with Fiscal Unit defined in Quarters and after that FY20 with Fiscal Unit in Months and looking at generate...

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petrb by Mega Guru
  • 1837 Views
  • 4 replies
  • 2 helpfuls

Resolved! Cancelled state in Project task form not mapping to state bucket.

I have created a business rule in the project task table to make the state 'Cancelled' inactive when it is saved or submitted but when I test this in the project task form I get the following message 'Custom state 'Cancelled' is not mapped to any sta...

jho by Kilo Contributor
  • 1635 Views
  • 2 replies
  • 2 helpfuls

Resolved! "Start Sprint/Complete Sprint" button doesn`t show up

Hi. I can not see the "Start Sprint/Complete Sprint" button at the top right corner of the "Sprint Planning" tab in the Agile Board. Moreover, when I go to the "Sprint Tracking" tab I get a message saying "There is no current Sprint". What prevents t...

Gustavo4 by Giga Contributor
  • 3899 Views
  • 4 replies
  • 2 helpfuls

Percentage completed

Hi All, Hope you're well, I wonder if someone can give me some advice on this issue I'm using Service Now for the first time and still getting to grips with it, I have stripped the planning console down to it basic elements for the time being just so...

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J_Miah by Mega Contributor
  • 3065 Views
  • 3 replies
  • 5 helpfuls

Resolved! Need help on Expense Line created upon Time Card Approval

Hi,   We are currently in Madrid. Can anyone please help me in understanding how the Amount in Expense Line is getting calculated ?   I have Cost Plan created via a Resource Plan of type Group with the start & end date as 12/1 to 12/15. Now Resource ...

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Resolved! What is the difference between the Role & Resource Role

Hi, When we search for a Roles under Resource Application we have Resource Roles which comes from resource_role table and we have roles which we basically used for the security purpose like granting with the role get an access etc   Can anyone please...