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Forum Posts

Move Allocated Resource Plans from one Project to another

Hi Community, I have the following use case and would appreciate your input on a potential solution: we have a programme which has been managed as a project record on the system. Its scope has grown significantly to the point that a decision was made...

PaulaaO by Mega Sage
  • 1749 Views
  • 1 replies
  • 0 helpfuls

How to map predecessor / successor relationships in ServiceNow?

Hi all, from the enterprise architecture view we want to map predecessor / successor relationships on two different levels: 1. Version level: e.g. Windows Server R2012 is predecessor of Windows Server R2016 2. Content level: e.g. Red Hat is successor...

Manu15 by Tera Contributor
  • 1970 Views
  • 4 replies
  • 1 helpfuls

Role Inheritance

I have a large volume of users with the "idea_manager" role. Reviewing their group memberships I can determine that something scrum-related has likely granted them this role. Having said that, I'm not able to determine, definitively, what higher ro...

TriWorks by Tera Contributor
  • 2535 Views
  • 3 replies
  • 1 helpfuls

PPM , MS Project online and MS Teams integration

is it possible to update MS Project online tasks from Servicenow Project Tasks and Vice Versa ? and can you also update Servicenow Project tasks via MS Teams ? I am aware of PPM Collaboration plugin but I am looking for more than sending notification...

ajhingran by Tera Contributor
  • 2056 Views
  • 2 replies
  • 2 helpfuls

Resolved! Company tables referenced from Demand

Hello, This might be a basic question but I would like to choose Company(core_company) item from Demand(dmn_demand) table. Demand has a reference type field from Company table but choices are very limited. How could I make all of the companies shown ...

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Mai Hirokawa by Giga Contributor
  • 2882 Views
  • 3 replies
  • 1 helpfuls

Resolved! How do you measure Project On-Time Delivery?

How do you measure whether a project met the planned go-live date and was delivered on time? We have configured the system with an additional go-live date field and a check box for "delivered to customer" to support this measurement. However, we woul...

Sara B by Tera Contributor
  • 3890 Views
  • 6 replies
  • 0 helpfuls

Resolved! Demand, Project, Resource Plan database view

Hello,I would like to create a report showing monthly FTE per Demand/Project and try to make a database view combining Demand, Project, Resource Plan, Resource allocation table.However when I try it, no record is shown.Would anyone help me with this ...

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Mai Hirokawa by Giga Contributor
  • 2805 Views
  • 5 replies
  • 1 helpfuls

Resolved! Management of resource holidays

Hi there,I would like a suggestion for the tool to be used for the management of resource holidays.I have tried to use "My calendar" but since I have to enter 24 out of office hours so that the resource is not available on that day, the resource repo...

Martina9 by Kilo Expert
  • 3191 Views
  • 5 replies
  • 1 helpfuls

Add Views to Dashboard.

In the investment portal I can create Views from Portfolio. How can I add the views to dashboards. I am able to add Investment portal as  Dashboard tab to a Dashboard using investment portal linkType url  steps : added New Tab to existing Dashboard s...

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Green2 by Mega Contributor
  • 1571 Views
  • 2 replies
  • 0 helpfuls

Resolved! Asteriks for mandatory field not visible on form

Hello all Have an interesting issue in the Agile Development module. The field "Acceptance criteria" is mandatory, but the asteriks is not displayed in the form. For the Short description this is displayed correctly. If you leave the field empty and...

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Resolved! Can there be more than 1 dashboard owner?

I need to change the owner of a dashboard in PPM which I believe only the dashboard owner or dashboard admin/admin role can do. Does anyone know if more than one individual can become the owner of a dashboard? Thanks in advance.

Ali R by Kilo Contributor
  • 3055 Views
  • 3 replies
  • 9 helpfuls

Resolved! Difference between Planned Cost and Confirmed/Allocated Cost

Hi everyone. I have a simple doubt but I can not discover what am I doing wrong. I am charging a Resource Plan for a Demand without Rate Model so I want to have the rate of the Role. I am charging a Resource for a Role - DBA Role - that has a Rate $ ...

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