I have a client who would like to include videos within their knowledge articles. It is not my recommendation that they do and suggested a link in the article to an external source. How much space are you allocated in ServiceNow? How can you check wh...
If I have a flow that has two consecutive sc_tasks and the first one has customer visible mandatory date select, when the work will be scheduled, before the first task can be closed. The second task is opened once the first is closed.Since agents som...
As per the ServiceNow documentation , I am trying to activate The Hermes Messaging Service in my PDI but unable to do so. Is it not available for PDI ? The plugin itself not visible.. can some one from ServiceNow confirm ? Hermes Messaging Service (s...
Hello, For Export Sets, is there a way to change the delimiter from comma to a different character like a pipe? Thank you,
I have a catalog item that I'm trying to restrict users from submitting if the request is for themselves. In my client script I am comparing 2 fields. If the name is the same in both fields, the alert is triggered referring them to their manager. ...
The OID "1.3.6.1.4.1.12356.101.1.1000" of the device says its a Firewall but discovery is classifying it as a router under the IP router table. why is that and how to fix this issue.
Hi I have a request to add some task_sla fields to an incident report, which is being used on a dashboard.I can see there is a related list for task_sla when viewing the incident form, however my understanding is you can't present related list data ...
Hi, I am just starting to study the Service Portal. I have a requirement where a widget "C" needs to Show/Hide based on the Selected menu in the portal. Our client has a customized portal. If Menu selected is "Logistics", under Training & Competency...
Hi all,I have set up an email notification for when tickets/Cases/incidents etc are updated however, I am now having an issue that the person who makes the additional comment are also receiving an email notification, not just the contact on the ticke...
Hi, Can anyone advise how to enable the 'Restrict an incident access' functionality in ServiceNow?https://docs.servicenow.com/bundle/utah-it-service-management/page/product/incident-management/task/restrict-incident-access.html Thanks
Cases can have multiple tasks. When all the tasks are closed, the call center can then close the case. I need to be able to create a report/widget to show the call center all the cases where the tasks are closed so they can close the case. I can f...
Hi,If the user wants to upload attachments to the ticket, he/she can use the paperclip icon or the drag and drop method. With both methods, multiple attachments (dozens, hundreds) can be marked and uploaded to the ticket at once. Is there any way to ...
HI, what details are logged in SN for a user session (hostname, IP address) and where do these get stored?I couldn't find these in the login item on the events table. Is there somewhere else more session details are stored?
I would like to know whether the last login is updated when an user approves something directly through email (without loging).Thanks in advance.
Hello Everyone, We recently upgraded to Tokyo and one of our users noticed that the paste option is missing when composing an email from an incident. The norm was they would right-click in the body and select paste but only an option to link now appe...
