Hi ALLI would like to switch to this screen with a button on the knowledge list screen.I don't know about this screen, so I started researching. I have to judge whether it can be used or not depending on the contents of the investigation. The functio...
Hello community, After requesting the [sys_user_role] table with a non-admin account, some roles are missing like the admin one for example. But doing the same request with an admin account, I get the results wanted listing every roles. I've tried f...
Hi,I tried to get the metrics from servicenow like last email sent/received for the report which I'm generating. But in API Explorer, sys_email is not available in table selection and only ar_sys_email is available. Hence could you please help me li...
<p>test <textarea disabled = "ture" id="test_field" cols="40" rows="8" maxlength="100"></textarea> </p> I am trying to implement code like above on a UI page to display an input box.I want to show a grayed out input box that doesn't accept input,...
Greetings,We were working on the changes to the dashboard, and made a few mistakes when moved the update sets (two) from Dev to Test. Is it safe to roll back these two update sets in both Dev and Test? We don't want to clone both environments, so any...
Hello, I'm hoping in get some ideas and perhaps a solution to overcome a issue I'm currently facing. The scenario:I created a simply flow to fire away an email to an external group (that will act as a third party resolver group on specific INC and R...
Good Day, Can this be done?My requirement is to add the SLA to the notification email that is sent to the open_by/Caller when a ticket is submitted/assigned. What my thought process is: add a line in the email with SLA by dot walking [contract_sla....
Hello,I have a situation where User(Audit Team) need read only access to the ITSM [Incident, Problem, Change & Request management].I created a Group with sn_incident_read, sn_problem_read, sn_change_read & sn_request_read roles and added user to the ...
Is there any way to run a report or view the last time a user used their ITIL role? We are reviewing our licenses, and I suspect there are a lot of used licensed that aren't being utilized. I would like to see if there is a way to show licenses that ...
Hi All, Need Clarification: For the SLA schedule, Weekdays excluding holidays, I have checked the Scheduled Entries for that and observed, Repeats is showing as "Does not repeat" and Start date time and End date time is showing the year 2020. So, doe...
Hi All,We have a requirement to pull a report of all RITM's and its associated variables and approval details in one single report. Is that possible, if yes from which table we need to run that report.Any guidance on this matter is much appreciated. ...
Hi there - new to ServiceNow portal, and I have had my instance permission come through today.I'm following a learning path for service now administrator, and I thought that the instance would appear as an out of box template to represent a work base...
Could you list for me the persona types or roles that use a CMDB directly or indirectly ?
Hello, I have received from multiple users need to be added in incident watchlist and work note list. Simple way is open each one of the incident add user in watchlist and work note manually. But this approach requires a lot of time and effort. Wh...
I have a service that went to the wrong support team. I looked at the conditions of the assignment rule and the request meets everything exactly, and should have been routed to the correct team. Is there a way to turn on logging that shows everything...
