Are there additional licensing costs involved for the following roles:- sn_cwm.cwm_user (owner, editor and viewer) Took the on demand training: One thing already jumps out from the course notes: ServiceNow repeatedly uses “CWM licenses”, not merel...
We need to implement three use cases pertaining to agreements.Case # 1:RITM has 2 tasks, which run in parallel (no dependencies)Task # 1 = OLA is set to 3 daysTask # 2 = OLA is set to 2 daysRITM = SLA is set to 3 days to set the user expectation Case...
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Dear Admins, We have recently upgraded the ServiceNow instance to AUSTRALIA version, and we have encountered an issue where email notification didn't trigger to the Assignment group. We have checked all the email notification configurations in the in...
Hi Everyone I am Ashley and have just started off on my ServiceNow journey. My background is in EFT Payments where I have 10+ years experience with the Postilion payment application suite. I am looking to transition my career into ServiceNow because ...
I'm currently learning ServiceNow and am especially interested in the System Administrator career path. For those of you who work with ServiceNow professionally, what skills or areas of the platform would you recommend a beginner focus on beyond the ...
Hello everyone,I am currently learning ServiceNow and would like to know the best way to learn it effectively. Could you please share your tips, learning resources, and practical exercises that helped you understand ServiceNow better?Thank you!
I have experience in Manual Testing and IDAM Support, using ServiceNow as a ticketing tool. After a 3-year career gap, I’m looking to restart my career in ServiceNow. I’m currently learning AI Support Specialist course from servicenow university. Is ...
Hi everyone, I’m preparing for the ServiceNow CSA exam. I have already read the official e-book thoroughly and completed the labs. I wanted to ask if anyone can share useful tips, important topics to focus on, or any reliable study materials or pract...
I have completed all the required courses to register for the CSA exam. However, when I attempt to register, I am being asked to make a payment of USD 300. My teammates, who completed the same required courses, were able to register for the exam fre...
Hello All,I'm trying to understand the feature in the HR Agent Worspace that is in the Related Search Results.My expectations as reading the feature "Search as Opened for" I expected that the agent taking care of the HR Case will get access to knowle...
Exclusion lists for Trend Micro agent on RHEL server that hosts ServiceNow App services. I had a case with ServiceNow and they saw in the logs that Trendmicro was used.Sometimes we have had to turn off the agent during installs. But because the case ...
Hi All I am currently doing the SN fundamentals course. In the lab instance, we created the two users Bob and Jane. I then went back to the list of users to find the users that were just created. While doing this I found some users with a Created dat...
I have two ServiceNow IDs associated with two email addresses.A few months ago, I merged my original ServiceNow ID into my second ID. As a result, all of my certifications, badges, learning history, etc. are now on the second ID, while the original ...
How can ServiceNow improve to help those who are out of job and can't afford the voucher but are very interested in getting their exams done??????
