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Resolved! MFA OTP email not sent

Hello!We have an issue with MFA by email:Everything seems to be properly activated, but when the user selects the email option for MFA, the OPT email is never sent. It seems the server does not even generate it, as it does not appear in System Logs >...

FSTA by Tera Guru
  • 2056 Views
  • 5 replies
  • 1 helpfuls

How to get Support if Support is not working?

Trying to open a Case in Now Support. Form shows weird text, does not allow input and keeps 'searching for recommendations'. Continue button does not work.Assist is not very helpful either How do I get support when the Support options are not working...

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Strange login behavior. Bug?

I have two accounts in our instance. Both accounts share the same email address but have different usernames. My non-admin one is provided through M365. So yesterday I logged into my non-admin account via SSO as I normally do. I use a private tab for...

Joe1 by Tera Expert
  • 675 Views
  • 5 replies
  • 7 helpfuls

Resolved! Just finished the course. Honestly, it's a lot of info.

Hi everyone,I wrapped up the learning modules today. To be honest, my head is spinning a bit. It feels like a massive amount of information to keep straight.I want to book the exam, but I'm worried about failing or getting stuck on questions that wer...

Activate Data Privacy plugin on PDI

Hi community, Is anyone know how to activate Data Privacy plugin (com.glide.data_privacy) on personal developer instance?The official documentation mentioned "With Tokyo patch 3 or later, administrators can activate the data privacy plugin (com.glide...

Reference field Record preview problem - slow in SOW

Repost from Inc Mngt forum -- didn't get any response there.I have noticed that the record preview for the "caller" reference field in my instance is not loading right away or sometimes not at all, in SOW. I thought that it might be a client script o...

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jMarshal by Mega Sage
  • 810 Views
  • 5 replies
  • 5 helpfuls

ServiceNow API connection to Azure Synapse Analytics

Hi all, Im looking for some advice please. We are trying to connect our ServiceNow instance with Azure Synapse Analytics. We have created a user within the SN instance and added the following roles: personalize_dictionaryitilrest_api_explorer_ _ _ _ ...

Del4 by Tera Contributor
  • 1455 Views
  • 3 replies
  • 1 helpfuls