The CreatorCon Call for Content is officially open! Get started here.

SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Check differences between instances PROD > DEV

Hello, I've started working with a client, and they gave me the task of mirroring the GRC application in the DEV instance. Here’s the problem: the client doesn’t want to clone the PROD instance, so I have to do it manually.I’m tracking the sys_update...

Igor Aguiar by Tera Contributor
  • 378 Views
  • 5 replies
  • 2 helpfuls

Manage database connection pool in an on premises installation

After investigating some performance issues we came across a lot of dropped SQL traffic in our firewall. Due to regulations we need to ensure that connections between the app server and db server have a max life span of 1h. We are using Mariadb and s...

Narev by Kilo Contributor
  • 842 Views
  • 2 replies
  • 0 helpfuls

Resolved! Compare instance/environment plugins

How do you track what plugins, versions etc are installed across your instances? I can manually take the https://<instance_name>.service-now.com/xmlstats.do?include=plugins data, pull the date/version/name etc through Excel, and compare similar from ...

-Mark- by Tera Guru
  • 319 Views
  • 3 replies
  • 2 helpfuls

Using database view to report on variables

Currently, if I simply report on the sc_req_item table I am able to CHOOSE COLUMN select into Variables[+], select a catalog item and then choose from one of the field variables and add it to the column of the report.       Currently, I need to repor...

JimmyHo_0-1692864223302.png JimmyHo_1-1692865133612.png JimmyHo_2-1692865202521.png JimmyHo_3-1692865275909.png
Jimmy Ho by Tera Contributor
  • 3146 Views
  • 5 replies
  • 0 helpfuls

Resolved! System properties that cannot be migrated with an update set

I'm trying to migrate the following system properties in an update set.The update set successfully recorded the record changes.   When I imported the update set into the destination instance, "Customer Updates" became blank.What is causing this?  The...

up1.JPG in1.JPG
bonsai by Mega Sage
  • 973 Views
  • 4 replies
  • 1 helpfuls

Resolved! Next steps after CSA exam?

I would love to know what paths people are taking after the CSA exam from a noncoding perspective. I want to go about it structurally. I am not entirely new to ServiceNow and have worked in a techno functional role before. Which certifications or ski...

rakshithar9 by Tera Contributor
  • 1097 Views
  • 7 replies
  • 5 helpfuls

Resolved! ServiceNow CSA Practice Test

Hello SysAdmins, I have scheduled my CSA exam to occur by the end of September. I would like to utilize the remaining time I have to complete as many practice tests as possible. Can anyone recommend any that contain up to date questions? Any directio...

Resolved! Hide Discuss button for Inicidents form

Hi All! After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it. Thanks for your help!!

Marco33 by Tera Contributor
  • 16663 Views
  • 19 replies
  • 39 helpfuls

I'm new!

Hi! I'm new on ServiceNow Community! I would like to know your impressions and advices to prepare my CSA certification.Thanks!

jricharf by Mega Contributor
  • 250 Views
  • 2 replies
  • 1 helpfuls