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Preventing SCTASK Closure if Linked CHGs Are Still Open

I’m trying to prevent catalog tasks (SCTASKs) from being closed if there are still open change requests (CHGs) linked to them.I know that it’s possible to block RITMs from closing when they have open SCTASKs. For reference, here’s an Business Rule I ...

LeighAnnB by Tera Contributor
  • 379 Views
  • 3 replies
  • 2 helpfuls

Watch List for Universal Requests

We have implemented Universal Request. However, our teammates have lost the ability to add members to the Watch list. Does anyone know how we can provide the ability to add watchers for URs associated to an HR case from the ESC? 

Jill Wolfe by Tera Contributor
  • 608 Views
  • 3 replies
  • 2 helpfuls

Resolved! What table does a record producer saved as a draft save to?

I was able to save the record producer as a draft using the article below!I would like to know the table information so I can display this saved data in a report. (I'm planning a report that will display items currently in draft.) https://www.service...

bonsai by Mega Sage
  • 455 Views
  • 5 replies
  • 2 helpfuls

Resolved! Is this action unnecessary?

A large number of OOTB "send_notifications" actions are created as flow engine context records [sys_flow_context].I thought they were actions to be used within flows, but it seems that's not the case.After a little research, I found that they appear ...

bonsai_0-1757639387660.png
bonsai by Mega Sage
  • 232 Views
  • 1 replies
  • 1 helpfuls