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Flow Triggers after the REQ approval

Hi,I created a new catalogue item and new flow. New flow only triggers on RITM level instead of REQ level. REQ level goes to approval group but I don't need approval for this catalogue item. I have action setup in the flow-  Update Record to Trigger ...

SN2024 by Tera Contributor
  • 544 Views
  • 5 replies
  • 0 helpfuls

Does the attached image show a record?

From close reading of ServiceNow documenation and some on_demand course, my impression is the image below shows one user record.  Prior to working with ServiceNow, I would have thought the image shows one user record plus 28 sys_user_has_role records...

user.png
LFleming by Tera Contributor
  • 237 Views
  • 3 replies
  • 0 helpfuls

post a comment to the incident

when I create incident and complete the form, I want to add and post a comment , is this the correct place, I tried several times, but it is not success , 

samaralare_0-1718033671302.png
samaral-are by Tera Contributor
  • 786 Views
  • 7 replies
  • 0 helpfuls

Resolved! UI actions that can be displayed on the portal

I would like to display UI actions created on the platform in portal forms.However, it seems that UI actions with the "Client" box checked cannot be displayed in the portal. It looks like I'll need to add a new widget, but do you have any other ideas...

bonsai by Mega Sage
  • 307 Views
  • 3 replies
  • 2 helpfuls

Resolved! New and need direction

Hello everyone, I am new here. On the Admin path. I’d love your advice on how best to approach learning this.Do I go from Associate System Administrator, Professional, and expert, or is it optional?  My goal is to get to the Business Process Analyst ...

KakaO by Tera Contributor
  • 472 Views
  • 4 replies
  • 5 helpfuls

Reset AD service account used on Service Now

I am planning to reset the AD service account password used for our ServiceNow Instance. I'd like to know where all should I update the new password once I update it in on-prem AD. Any guidance and help would be greatly appreciated! Thanks in advance...

pdhanapal by Kilo Contributor
  • 257 Views
  • 1 replies
  • 0 helpfuls