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What documentation do you recommend we gather from Developers when they deploy changes to our environment so we can provide ongoing support in BAU
Forum Posts
How to edit the availability of users in AWA Agent Presence and Capacities list
When I try to edit the availability in AWA Agent Presence and Capacities it and submit or save it returns to the previous offline presence state, how could I make the users always available?
Add custom button in My Tasks page ServiceNow portal
Hello,Implementing reimbursement management. I have 2 tables Expense Request and Line of Items both are child table of Task. Employee must be able to enter single or multiple line items under single request number.When a request is created, for Manag...
How Can Project Form Have More Related Lists than it Has Relationships?
The Project form (table name: pm_project) has 19 related lists. Where do they come from? The relationships table has nine entries where applies_to_table="Project (pm_project)". Where are the records that cause 19 related lists to be on the form?
Hello, please assist; I need to send an email notification in servicenow for every 1st January
Hi Experts! Need your guidance on how to send an email notification to users for every 1st January. Understand that I might need to create a schedule job. However, I do not understand the purpose of the scheduler if I do not define it anywhere inside...
How to pull Delegate from Owner field (dot-walking not possible since Delegate in Related List)
Hi Experts! Kindly seeking your expert's advice. We experienced a hiccup when we want to send email notification to delegates where the record has no approval request / task / assignment For non-delegation scenario, our email recipient is pulled fro...
Normalizing Company name on user table
How can we normalize the company name in the user table? Our identity management software feeding SN also feeds other applications which use variations on company name to categorize users. This means we have users with "ABC" and "ABC-Student" as a co...
Show custom skill on incident page.
HI ,I have developed a custom skill ,i want to show this like we have the "incident summarization" shown on the incident page. Any body has done, Please let me how to do do this.
Resolved! Change is in Closed state but there are 2 SLAs still active true.
Hi Everyone, Need help, its urgent. Change is in Closed state but there are 2 SLAs still active true. However, SLA conditions are correctly mapped.Start condition: state is not one of 'closed/canceled' and Active is trueStop condition: state is one o...
Resolved! Characters that cannot be used in "sysparm_query=" in "g_navigation.open"
I ran the following script as a UI action:(Client is checked) g_navigation.open('incident.do?sys_id=-1&sysparm_query=description=test'); The above worked fine, but the following didn't:g_navigation.open('incident.do?sys_id=-1&sysparm_query=descripti...
Career Path For a CSA?
Hey everyone, I'm looking for some insights on career progression for ServiceNow Certified System Administrators. What does the actual career path look like in practice? Are people typically moving into technical architect roles, implementation consu...
Resolved! How to insert current year in Notification
Hi Experts! Good day everyone. My team and I require advice on how to insert Current year (e.g.: 2026) in our email subject & content.For example: Subject: Annual Review 2026Message:Hi All, kindly review your RCSA for 2026 We have this email schedule...
Help Needed: Auto-Populate Assignment Group Based on Category in Incident Form
Hi everyone,I'm working on optimizing our Incident Management process and need some help with a use case I'm trying to implement.Use Case:When a user selects a specific Category on the Incident form (e.g., "Network", "Hardware", "Software"), I want t...
Exporting EXCEL, CSV file in PORTAL
Good afternoon! Is anyone aware of where to locate the configuration for exporting cases in list view on the portal? It seems that customer managers at a certain company can successfully export to PDF, but they are encountering a "User Not Authorize...
Resolved! Mobile Agent in Xanadu
Hello, we are implementing the Agent Mobile app and discovered that the HTML field used on catalog items is no longer working in the mobile ui after upgrading to Xanadu. Has anyone else experienced issues with the mobile app after the Xanadu release?...
