Came across this question. What would be the answer?

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill thisrequirement?A. Specify the Dept_Mgr role on the catalog content blockB. Add the Department Manage...

Error: Translated Text (sys_translated_text) entry for Column(s) Short name during MS Teams Manifest

Hi everyone,I'm currently setting up the Microsoft Teams integration with ServiceNow, and while configuring the Teams manifest file, I encountered this error on the Configure tab → Next button:Translated Text (sys_translated_text) entry for Column(s)...

why cant i enroll in the Administrator fundamentals on Demand course?

ServiceNow Administration Fundamentals On DemandBegin your System Administrator journey by learning the fundamentals of administering the ServiceNow platform. This content cannot be enrolled in directly

Location Hierarchy Reporting

Hi all, As a part of my current project to rebrand all of our locations within our instance we also decided to implement a location hierarchy to assist with location tracking and organization within our system. One thing I cannot seem to figure out i...

Best Practices for Managing and Optimizing Scheduled Jobs in Large-Scale Instances

Hi all,I’m currently working in a ServiceNow environment with a growing number of Scheduled Jobs, and I’m looking for advice on how to manage and optimize them effectively to avoid performance issues.Specifically, I’d like to understand:• How to moni...

Unable to find attachment from sys_attachment table

HI @Everyone, Unable to find attachment from sys_attachment table.Requestor has created an article and pasted a print screen image in article's body.Ideally it should be saved in sys_attchment table, but its not saved there, also not attached in pape...

Yokohama release’s Agentic AI capabilities

Hey everyone,I wanted to open a discussion around the Yokohama release’s Agentic AI capabilities, especially as they relate to playbooks and internal user Knowledge Management (KM).We’ve been actively working to align our Knowledge processes with Age...

Query on GlideList

Navigating ServiceNow as a PM/BA—Tips for a Smooth Implementation?

Hey everyone! I’m new to ServiceNow and will be leading the implementation for my logistics company as a Project Manager/Business Analyst. I’d love to tap into the collective wisdom here to make sure we set things up the right way. What are the most ...

Grouping Assignment groups in an interactive filter

I need to create an interactive filter that has :All Tech hub (list of 30 assignment groups)2/3 level (list of 50 assignment groups)ServiceDesk ( list of 6 groups)I don't want the actual "list"  to be shown I just want to choose "all tech hub", "2/3 ...