Resolved! NEW
Hi everyone, I am new here and about to take this course and to change my career as an IT support technician. is this going to be worth it?
Forum Posts
Resolved! Knowledge base Workflow
I've implemented aN approval workflow within our knowledge base.I would like more info related to "cancelled" state.What is it for? When?Today I thought it was only approve or reject action.Is it linked to version? Or is it ... when an approver alrea...
Resolved! Transform map onBefore script
Hi, I have a transform map with a source field of u_user_id that maps to target field u_user_id. The target u_user_id field is a reference field that references the sys_user table.I am trying to do an onBefore script that checks the u_user_id in the ...
What is main task for CSDM under CMDB
What is main task for CSDM under CMDB Table. ? Pls explain or share doc for CSDM
New to ServiceNow
Hi everyone! I am new to ServiceNow and would love to receive advice on how to successfully become a Systems Administrator. Thank you.
Service Operations Workspace vs CSM Configurable Workspace
As a company using both ITSM (currently) and CSM (in the near future) which workspace is better to use from an agent's perspective?
System Admin Exam Prep
Hello, all. Getting ready to take my exam and was hoping to get some advice on things I should focus on for the test. Practice exams are lined up but wanted to phone some new digital friends to for any additional advice.
Resolved! ServiceNow consultant
Hi everyone,I’ve recently started working as a ServiceNow consultant and I’m excited to learn and grow in this role.I’d love to hear your advice on:What are the most important modules or concepts to focus on first?Any tips or resources that helped yo...
New to the SysAdmin Forum – Happy to Join!
I'm new to the ServiceNow SysAdmin community and excited to be here. Looking forward to learning, sharing, and connecting with fellow admins.
Resolved! AI/agent-based solutions
Hi everyone,We are starting to experiment with AI/agent-based solutions in our organization and I wanted to ask how other ServiceNow admins are approaching this:What are the recommended best practices for integrating AI tools (e.g., AI Agents, extern...
Visual task board
We had a card in the software swimlane assignment group. We moved it to hardware for some reason, at that time i don't want to see the swimlane Software as it don't have any cards.please suggest here. Thanks & Regards,Sravani Bokkala.
Legal Service Delivery
Can anyone let me know about the legal profile table (sn_lg_ops_legal_profile), What are all the uses of this table?
EXAM
Dear All, New to ServiceNow and want to give give CSA exam, so is there any practice exam.
Changing The Name of My Catalog Item
Hello Everyone: I changed the name of my of my catalog item and I noticed that I had to update my flow with the information. Is there a way that it would automatically update and not require me to complete the change? Thank you in advance. Renee
Hide Email Attachments and Worknotes
I have to hide Worknotes and Email Attachments and update the banner of certain records based on conditions in Workspace. Trying to implement this functionality using Access Control Lists. Please suggest any other way
