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Resolved! Knowledge base-workflows

Hello Everyone,I am having trouble to understand a question i have come across recently.What are the four knowledge workflows available in the ServiceNow base instance?A. Instant Publish: Immediately publishes a draft article without requiring an app...

Community Alums by Community Alums  
  • 2722 Views
  • 8 replies
  • 3 helpfuls

Resolved! Just passed CSA but it says...

Hi, I passed the SN CSA via WebAssessor but under my acct, it says it expires the same day. What does that mean?Does SN CSA cert expire in 3 years, or does it not expire?Also, I am wondering how soon the online badge will show for LinkedIn.Is the nex...

newbiecat by Tera Contributor
  • 1016 Views
  • 4 replies
  • 2 helpfuls

Now learning -Module Tâches Now Learning Task module

EnglishI am going through through  journey of becoming an admin and I have encountered a problem in the task lesson. Here are the instructions of the practice below and I do not understand instruction 5 and 6.French1- Accédez  à Tout > Libre-service ...

Yannbass by Tera Contributor
  • 407 Views
  • 3 replies
  • 2 helpfuls

Resolved! ACL-CRUD

An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access toall rows and all fields to both the customer_table_admin and customer_table_user roles?A. cust...

Community Alums by Community Alums  
  • 683 Views
  • 4 replies
  • 3 helpfuls

Resolved! Module and Business Rule

We have a module My Risks visible to role sn_risk.user and below is the filter condition.  We receive requirement that when they click the All in the filter, no record should be displayed.So I created a business rule before-query to preview this(func...

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Vengeful by Mega Sage
  • 489 Views
  • 2 replies
  • 0 helpfuls

Create tasks based on number of inputs in list collector

Hi everyone, I have a list collector field on a catalog item.User can be able to select n number of values into it.So let's say for example, user has selected 3 inputs in the list collector field, so for Each input I am trying to create catalog task(...

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Pallavi65 by Tera Contributor
  • 1144 Views
  • 19 replies
  • 0 helpfuls

Resolved! Workflow Studio Flow Messages to User

We have a working integration spoke between ServiceNow and our ERP system.    The current flow I'm building out allows a user to submit an incident for an ERP password reset.  The flow is working, users are getting their new passwords, and the respon...

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Alan42 by Tera Guru
  • 639 Views
  • 3 replies
  • 0 helpfuls

Module Filter base on User's country

From this module Site Risks, visible only to users that have role: sn_risk.site_head, sn_risk.site_risk_managerLink Type The requirement is that when a user that a member of those roles open the Site Risks he or she can only see the lists of Risks re...

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Merza Lyn by Mega Guru
  • 407 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to hide choices of fields

Hello, I want to hide some choices but don't want to delete them.Because some choice type fields are configrated to have dependencies.Ex) [field_1]-choice_a, choice_b, choice_c      [field_2]-choice_d, choice_e *They will appear if choice_a are selec...

ClayS by Tera Contributor
  • 920 Views
  • 5 replies
  • 2 helpfuls