Hi team,Final topic in my CMDB automation series! I'm looking for guidance on Duplicates and ITOM Failures: 1. Duplicate Resolution: What automated options or De-duplication tasks can we enable to automatically reconcile duplicate CIs? 2. Discovery A...
Hi admins,Part 3 of my CMDB cleanup focus is on Compliance Audits for third-party tools (Antivirus, Qualys, Airlock Digital, etc.): 1. Third-Party Tool Discovery: Can ServiceNow natively verify or discover third-party agent installations via API inte...
Hi everyone,Continuing my journey to automate our CMDB health without chasing down field service teams, I'd like to get your advice on handling Stale CIs and Leaver Assets: 1. Staleness Logic: Our 60-day Staleness rule flags records purely based on s...
Hi everyone, I have working experience with ITSM, but CMDB is a space where I haven't had much direct exposure until recently. For the last week or so, I've had the opportunity to dive into our CMDB. While I know the basic concepts, trying to fix rea...
Steps to migrate a custom application installed via update set to a store version in the future What is the process for migrating a custom application that was initially delivered to a client as an update set, to the official store version in the fut...
Hi everyone,I'm currently setting up the Microsoft Teams integration with ServiceNow, and while configuring the Teams manifest file, I encountered this error on the Configure tab → Next button:Translated Text (sys_translated_text) entry for Column(s)...
Good day, everyone. My name is Neil, and I'm currently a student in the RiseUp with ServiceNow program.I'm doing some personal research (outside of my official RiseUp coursework) to better understand the day-to-day challenges experienced by ServiceNo...
We have a catalog item that used a variable custom widget.variable nameThe other one is when select New Automation, that's when it will appear.variable nameThis is the widget HTML and controller for the automation type There is the variable 'automati...
What is the process for migrating a custom application that was initially delivered to a client as an update set, to the official store version in the future?I want to know the steps the client needs to follow for this migration - preferably the one...
Hi, I am working on data visualization, where based on customer I have selected in Interactive filter, I should see devices mapped to customer in India Map. Now, India Map is working fine and device count as per city is also correct. Issue is: in cmn...
Hello everyone, I am preparing for the CSA exam and would appreciate any advice that you can give. Thank You.
Hello everyone, I am preparing for the CSA exam and would appreciate any advice that you can give. Thank You.
Hello Community, Would like to hear your tips to prepare for my first CSA exam.
My Personal Developer Instance (PDI) is on the Australia version. How do I release the instance?
Within a knowledgebase, is it possible to organize the order of categories? We are building out a knowledgebase to cover the hiring process which we would like to appear in chronological order. Similarly, I'm curious if it is possible to sort the re...
