SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Approval in Flow Designer

I created a catalog item with 2 approvals. 1st approval is the user manager2nd approval is based on the category.If user manager approved the request, it will move to the 2nd approval.If user manager rejected the request, it will end the flow (Cancel...

MerzaLyn_0-1744782337343.png
Merza Lyn by Mega Guru
  • 645 Views
  • 5 replies
  • 0 helpfuls

Resolved! Pie Chart not displaying smaller value

Good Day, My Pie Chart displays 2  largest values of 3 total values.  Value 1 = 1,322 / 67% ; Value 2 = 824 / 38%  and Value 3 = 1 / 0% (does not display).   Several weeks ago, all values displayed on the Pie Chart properly. Thank you for your help i...

toddharlan by Tera Contributor
  • 800 Views
  • 8 replies
  • 2 helpfuls

Can I use "sysrule_view" in the portal?

I'm displaying a record form on the portal screen.On the platform, I used "sysrule_view" to switch the view on the form screen.Is it possible to switch views in the portal in the same way?

bonsai by Mega Sage
  • 478 Views
  • 4 replies
  • 0 helpfuls

How to find Definition/Script for ResourceProfile()

Can you tell me how to find Definition/Script or ResourceProfile().  ResourceProfile() is used as an advanced reference qualifier used by the resource field in the form assigning resources using the ResourceAssignment tab at the bottom of the demand ...

image.png
LFleming by Tera Contributor
  • 241 Views
  • 1 replies
  • 0 helpfuls

Possible to track email open and click through rates?

Hi - I'm wondering if there is a capability that allows for tracking interactions with email.  This would include things like Open Rate, Click Through Rate, and Delivered.  If "yes", would appreciate understand in what product it exists and how it ca...

peterleavit by Giga Contributor
  • 258 Views
  • 2 replies
  • 0 helpfuls

First Post

Getting my first post out there!

MJA03 by Giga Contributor
  • 392 Views
  • 5 replies
  • 0 helpfuls

Flow Triggers after the REQ approval

Hi,I created a new catalogue item and new flow. New flow only triggers on RITM level instead of REQ level. REQ level goes to approval group but I don't need approval for this catalogue item. I have action setup in the flow-  Update Record to Trigger ...

SN2024 by Tera Contributor
  • 669 Views
  • 5 replies
  • 0 helpfuls

Does the attached image show a record?

From close reading of ServiceNow documenation and some on_demand course, my impression is the image below shows one user record.  Prior to working with ServiceNow, I would have thought the image shows one user record plus 28 sys_user_has_role records...

user.png
LFleming by Tera Contributor
  • 324 Views
  • 3 replies
  • 0 helpfuls