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Watch List for Universal Requests

We have implemented Universal Request. However, our teammates have lost the ability to add members to the Watch list. Does anyone know how we can provide the ability to add watchers for URs associated to an HR case from the ESC? 

Jill Wolfe by Tera Contributor
  • 677 Views
  • 3 replies
  • 2 helpfuls

Resolved! What table does a record producer saved as a draft save to?

I was able to save the record producer as a draft using the article below!I would like to know the table information so I can display this saved data in a report. (I'm planning a report that will display items currently in draft.) https://www.service...

bonsai by Mega Sage
  • 612 Views
  • 5 replies
  • 2 helpfuls

Resolved! Is this action unnecessary?

A large number of OOTB "send_notifications" actions are created as flow engine context records [sys_flow_context].I thought they were actions to be used within flows, but it seems that's not the case.After a little research, I found that they appear ...

bonsai_0-1757639387660.png
bonsai by Mega Sage
  • 295 Views
  • 1 replies
  • 1 helpfuls

User not part of group's member receive the notification

Hi All,There is notification on of the custom table and notification sent to "XXX" group when condition satisfied.But problem here is user  is not part of the group receiving the notification, however the user is manager of the group. In notification...

Trouble with 'manager' provisioning from Azure AD

We've made several attempts to get 'manager' synchronizing from Azure AD with no luck.  I've read to simply set it up in Azure AD from 'manager' as a reference field to 'manager'.  The text fields continue to populate, but manager never succeeds.  My...

Tom Brown by Mega Guru
  • 3978 Views
  • 8 replies
  • 2 helpfuls

Trouble Getting Skill Assignment to Work With Incidents

I've gone through this tutorial a few times and also through all the other documentation I could dig up.   https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-assignment/concept/skills-routing-tutorial.ht...

Alan42 by Tera Guru
  • 577 Views
  • 3 replies
  • 2 helpfuls