Hi All! After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it. Thanks for your help!!
I am new to ServiceNow. During the learning course of ServiceNow Administration Fundamentals, where to find and download various files for practice, like HHD_hardware_data.xlsx, infinity_HHD_updates.xlsx, or others? Please help!
I have created a catalog item to be used in the portal.When you submit the input form for the catalog item, you are usually redirected to a request summary screen.I would like to change this screen transition.What I expect is that when I submit the i...
Hi, I'm seeking for a guideline on sys_id handling: When migrating data from one system to another, in general should record sys_id be copied to new system, or let the new system to generate new ids?Note that it's between two different systems, rathe...
I am trying to create a new table while learning in my PDI(Yakohama version)I could not see the option to allocate or assign this to another table(Task) as a child.Extends option is not visible, any reasons?Thanks in advance
Hello, Background to the issue: We have an external HR system which sends staff notifications through to ServiceNow. This was working perfectly up until the middle of December. An issue was identified yesterday where these emails are now getting clas...
I have created a flow that implements "Wait For Condition."This flow is executed about 50 times a day, and all flows are in a wait state.The next day, the wait release conditions are met and the flows are processed.I feel that having around 50 flows ...
After upgrading our instance to the Zurich release, we noticed that records created during Automated Test Framework (ATF) execution are no longer rolling back after the test completes.We also checked system properties related to rollback but did not...
How to change the settings in ServiceNow to attach to the incident and request (in the work note) only the link to the KB article, and not the entire content of the article? Any help/advise will be highly appreciated.
'AOR' reference field. Not mandatory 'Revenue' reference field.not mandatory If AOR is populated then fill 'Date' with Aor_start_date. If Revenue is populated then fill 'Date' with Revenue_start_date If AOR and Revenue both are filled, then compare ...
Just starting my System Administrator Career Journey. Eager to experience what ServiceNow has to offer.
Any tips to pass in this csa exam
I believe there are limited options for what the requester can do.Ultimately, I'll need to confirm with Servicenow sales.I'd like to ask if the following is possible, to the best of your knowledge. Does anyone know?1. The requester uses a catalog ite...
I added a variable set to a catalog item.I don't think there's a limit to the number of pieces of data that can be added to this variable set.However, I would like to limit the number of pieces of data that can be registered to 10.Is it possible to ...
We need to implement three use cases pertaining to agreements.Case # 1:RITM has 2 tasks, which run in parallel (no dependencies)Task # 1 = OLA is set to 3 daysTask # 2 = OLA is set to 2 daysRITM = SLA is set to 3 days to set the user expectation Case...
