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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Text color of "How can we help" in Employee Center portal

I can't seem to find where the color is controlled for this. It was part of the Branding Editor in the Service Portal Configuration for the Service Portal (SP), but everything feels overcomplicated with the Employee Center portal. The Branding Editor...

PLakin1 by Tera Guru
  • 465 Views
  • 2 replies
  • 1 helpfuls

Examen lieu

J'aimerais savoir est-ce qu'il y a un centre d'examen à Lyon, France ?Merci à tous

ClementJ by Giga Contributor
  • 418 Views
  • 3 replies
  • 0 helpfuls

Resolved! CSA exam question clarification

In the CSA exam there was a question around a Manager not being able to see anything when they go to My Group Works (as he is the manager of the Network and Hardware Groups team)My view was that it was because he was not allocated to the Group. Howev...

david_dsouz by Tera Contributor
  • 545 Views
  • 3 replies
  • 4 helpfuls

Resolved! How to include email attachment to the interaction ticket

We have activated Interaction to our SN instance. However, when user send an email with attachment. Upon checking to the created interaction, there is no file in the Attachment Contextual Side Panel. Inbound action script:(function() { var gr = n...

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Merza Lyn by Giga Guru
  • 553 Views
  • 2 replies
  • 1 helpfuls

Hide Banner / Message on multiple Dashboards

Does anyone know how to hide/suppress the "Stay ahead of the dashboard capabilities with Performance Analytics" widget/banner/dohicky thing that is showing up on some of the dashboards - not all of them; just some.  

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leport by Tera Contributor
  • 1074 Views
  • 6 replies
  • 6 helpfuls

I want to check the setting value of the flow action

As mentioned in the article below, an error is occurring with a flow action.It seems there's a bug with the display value, but the actual operation is normal.Is there a way to check the value set in a flow action?Which record in which table should I ...

bonsai by Mega Sage
  • 279 Views
  • 2 replies
  • 0 helpfuls