We just launched a signfiicant amount of new functionality in the Sales and Order Management for Telecom (SOMT). Kathy Neff (ServiceNow CIWF Product Marketing) wrote a lovely article detailing it for SOM here. All the features listed are available ...
Proactively Visualize, Manage, Plan and Deploy Next Gen Data Centers with Rack View UI The Washington release of Telecom Network Inventory (TNI) introduced the capability to not only visualize the Data Center Racks but helps manage the entire hardwar...
Trouble Ticket Notification Open API (TMF621) ServiceNow implementation of TMF 621Trouble Ticket Open API notification Support includes the following: The support of outbound notifications form the Trouble Ticket Open API to 3rd party ticketing syste...
Please note that background Information can be found in the following Blogs: 5G Introduction: https://www.servicenow.com/community/telecomm-blog/servicenow-5g-introduction/ba-p/2738678 Defining 5G Services: https://www.servicenow.com/community/in-oth...
What Are Event Notifications Event notifications provide the ability for ServiceNow to listen to the external events occurring in the customer network and respond to the events in near real time. Events can also be broadcast to external systems using...
Network Inventory Cascading Lifecycle Update Support Overview Network Inventory Cascading Lifecycle, new feature available as part of the Washington release, is focused on the decommissioning of a Configuration Items (CIs) for both associated assets ...
Planned Revision Support Overview Network planning is critical in be able to work with a complete and accurate network inventory view to be able to reduce CAPEX and ensure that service providers are maximizing their ROI by increasing their inventory ...
ServiceNow Design and Assign Enhancements It is critical for network planners to have access to a reliable single source of truth with accurate network inventory as they plan out their network builds. Saving CAPEX is critical in the current landscape...
This article gives a tip on closing domain orders if there is no orchestration plan attached to it. Feature: Closing Domain Orders Application: Order Management Release: All applicable DYK (Did You Know) is a series of articles that introduces...
Importance of Fiber Strand Management Design and planning are often the critical first stages of overall network deployment. Having the visualization and capability to perform fiber strand management enables improved performance and network optimiza...
Importance of Channelized Bandwidth Channelize bandwidth enables the division of available bandwidth into discrete channels. Having the capability to channelize bandwidth enables the efficient allocation of resources which allow different application...
Importance of Fiber Strand Management Design and planning are often the critical first stages of overall network deployment. Having the visualization and capability to perform fiber strand management enables improved performance and network optimizat...
Importance of Network Visualization Network visualization is essential in having that complete overview of not only physical network components but logical and virtualized. This expands the scope of inventory and allows for the end to end network vie...
This feature will be available in the ServiceNow Q1store release - 2024, February 1! Overview and problem statement: ServiceNow order management system decomposes customer orders into product, service, and resource orders. Each of these de...
Here are several Service Bridge "how-to" posted to the Technology Provider Community that will be of interest to our Telecom Industry customers as well... Migrating From the Legacy Service Bridge ApplicationsInstalling and Configuring Service Bridg...
Background and use cases for OMT Jeopardy Management The customer experience when ordering products and services from the telecom service provider begins at pre-sales, then moves to post sales order fulfillment. Timely delivery of ordered prod...
5G Slicing: What, Why, How What is 5G Network Slicing and Why is it a 5G Game Changer? Network slicing allows network operators to create multiple virtual networks on a shared physical infrastructure, tailoring each slice to meet specific requireme...
Welcome to article two of Jeopardy Management feature for the Vancouver release. We will deep dive into the design time activities required to enable jeopardy management workflow run time logic to work properly. The hardest lift for enabling the f...
Welcome to article three, part of a series of articles providing best practice tips and feature deep dives on the Vancouver - Order Management Telecom integration with Strategic Portfolio Management feature. Order Management (OMT) integration with...
In real world scenarios, service providers may stand up internal or paid customer order delivery project(s) to coordinate and track project task assignments required to be completed to deliver timely fulfillment of simple or complex customer o...
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