Fallout management Summary To remain competitive, increase brand recognition and delight the customer, service providers must ensure when fulfilling a customer order, due date commitments are meet. Because a customer order fulfillment orchestr...
Service Portfolio Management integration with Order Management This article will cover the procedures, best practices, and tips for creating a basic customer order line-item project with order tasks captured as project tasks in Strategic Portfolio...
While capturing a customer order, the service provider may not have all the details for the customer order upfront, but still need to be able to capture minimum customer and product information that is available initially, rather than waiting un...
Hi there, Telecommunication Service Management is called an 'Industry product'. The industry product leveraged from 'Horizontal Product'. Here, the Platform plays a vital role. The platform covers the CMDB, Omni Channels (Email, Virtual Agent, Mobi...
Have you ever introduced a new version of your product-service-resource specfication and then not been able to move your existing customer's products to the new version. You may want to introduce new child products/services for them, introduce new ...
The TM Forum Open APIs are a suite of application programming interfaces that: Enable services to be managed end-to-end throughout their lifecycle and TMF 642 is one of them for Carry out CRUD ops on Alarms generated on Monitoring Tool. It is part o...
DYK (Did You Know) is a series of articles that introduces simple and basic concepts of the working of ServiceNow TMT Applications. Application: Order Management Release: All applicable Order Management application is Catalog driven. Typical set ...
We just launched a signfiicant amount of new functionality in the Sales and Order Management for Telecom (SOMT). Kathy Neff (ServiceNow CIWF Product Marketing) wrote a lovely article detailing it for SOM here. All the features listed are available ...
Proactively Visualize, Manage, Plan and Deploy Next Gen Data Centers with Rack View UI The Washington release of Telecom Network Inventory (TNI) introduced the capability to not only visualize the Data Center Racks but helps manage the entire hardwar...
Trouble Ticket Notification Open API (TMF621) ServiceNow implementation of TMF 621Trouble Ticket Open API notification Support includes the following: The support of outbound notifications form the Trouble Ticket Open API to 3rd party ticketing syste...
Please note that background Information can be found in the following Blogs: 5G Introduction: https://www.servicenow.com/community/telecomm-blog/servicenow-5g-introduction/ba-p/2738678 Defining 5G Services: https://www.servicenow.com/community/in-oth...
In ServiceNow's Telco Product Catalog is a centralized database that stores information about the products and services offered by a telecommunications company. It is designed to provide a single source of truth for all product-related informati...
What Are Event Notifications Event notifications provide the ability for ServiceNow to listen to the external events occurring in the customer network and respond to the events in near real time. Events can also be broadcast to external systems using...
Network Inventory Cascading Lifecycle Update Support Overview Network Inventory Cascading Lifecycle, new feature available as part of the Washington release, is focused on the decommissioning of a Configuration Items (CIs) for both associated assets ...
Planned Revision Support Overview Network planning is critical in be able to work with a complete and accurate network inventory view to be able to reduce CAPEX and ensure that service providers are maximizing their ROI by increasing their inventory ...
ServiceNow Design and Assign Enhancements It is critical for network planners to have access to a reliable single source of truth with accurate network inventory as they plan out their network builds. Saving CAPEX is critical in the current landscape...
This article gives a tip on closing domain orders if there is no orchestration plan attached to it. Feature: Closing Domain Orders Application: Order Management Release: All applicable DYK (Did You Know) is a series of articles that introduces...
Importance of Fiber Strand Management Design and planning are often the critical first stages of overall network deployment. Having the visualization and capability to perform fiber strand management enables improved performance and network optimiza...
Importance of Channelized Bandwidth Channelize bandwidth enables the division of available bandwidth into discrete channels. Having the capability to channelize bandwidth enables the efficient allocation of resources which allow different application...
Importance of Fiber Strand Management Design and planning are often the critical first stages of overall network deployment. Having the visualization and capability to perform fiber strand management enables improved performance and network optimizat...
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