We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Help with Upgrade Plan to upgrade the instance to Utah

rohitservicenow
Mega Guru

Hi, 

I have issues with the Upgrade plan. When I built the Upgrade plan, received the following errors. 

1) Global Customizations are not added due to 'Duplicate application name found in application files'

2) Version already exists - Please update the version.

3) Company or Customization ID already exists in a different combination

4) Instance doesn't have access to base app

 

Has anyone experienced the same issues and how you managed to fix it? Thank you in advance.

1 REPLY 1

Michael Leone
Tera Guru

I got the first error.  What i had to do was go into the global customization application files.  Search for the file and delete one of the duplicates.