Need to update priority level based on users choice

[YolNehc]

I am trying to use the choice of my user to determine the priority level for the ticket that will be generated. However, the level is randomized. I am not sure why this is the case as i am able to use my user's choice to populate other fields. Please help.

[SanjivMeher]

I have not worked on it.

But the input it might be taking from end user could actually be the urgency of the ticket.

The impact should be decided based on assessment and then a priority should be set by the assignee.

The reason being, if a user decides it is a P1, every user will mark their request as P1.

[YolNehc]

Ohh so you're saying that the input being fed into the system is not actually linked to the priority and that they are two separate entities ? 

[SanjivMeher]

Yeah...the priority on virtual agent may be mapped to a different field in task.