As designed, if someone replies to a resolved incident email, if the incident state is at Closed, it creates a new email However, the issue we are running into, is that person replies to that resolved incident email, with the same watermark, multiple...
Hello All, I want to populate description field only when the selected configuration item's class is 'Application service' in configuration item field using script include and client script. I tried but no luck because of every class in configurati...
Hi team,For some reason typing Indicator is not showing in the chat bot in virtual agent..Can anyone help me on this why it is not showing? Do we need to enable anything for this?
We currently use LDAP to import our AD users into a service now user table where the reporting manager is mismatched for the few users. For few users admin accounts of their reporting manager is being tagged. I need correct it and make sure that AD a...
Implement Server-Side (Back-End) Validations:· Stock Availability Check:o Before the form is submitted, check if the selected Model is available in the stock. If the stock is insufficient, prevent submission and display an appropriate error message.I...
I have a client who wants a task to have a 4 day SLA.They want the SLA to start 4 business days before to the task's Due Date.I am trying to use a script in the Relative Duration table (cmn_relative_duration).The script appears in the SLA Definition'...
Hi, i configured the virtual agent within the san diego release. I am trying to use the profanity filter for the virtual agent. I download the correct plugins as per the documentation, but it dosnt work for the virtual agent. Is this option only for ...
· Stock Availability Check:o Before the form is submitted, check if the selected Model is available in the stock. If the stock is insufficient, prevent submission and display an appropriate error message.The requirement is a check in one of the maint...
Hi, I have a requirement where the widget in the service portal should be visible to everyone(Non-ITIL and ITIL users). Has anyone done this before? Regards,Akhila.
Hi All , Can anyone let me know the steps to upgrade my instance without losing the data?
I wants to create a Read, write and report ACL for assignment group type= IT Service, Exception: Admin When agent selects any other Category/Subcategory, but the ticket is assigned to a group of type: IT Service, the ticket should ONLY be visible fo...
Hi everyone,I’m working on an Employee Onboarding Form that is part of our Order Guide within the Service Catalog. The catalog item is visible under Maintain Service Catalogs in User Administration category and displays correctly on the Service Porta...
Hi All, I want to update a tag value in bulk of cmdb server table, how can I configure API URL. So that by using that URL i can redirect to the table and after providing user id ,password i can update records. Thank you in advance.
Hello, I have a requirement to create a template on the Problem table.In English: it should be called This is a Template with field description: english textIn German: it should be called Dies ist eine Vorlage with field description: german textusers...
Hi, State Transition Model on the change request form is not showing for particular user,user has the role sn_change_write,sn_change_writ , ITIL roles Please let me know , what i am missing to check here Appriciate your responseThanks
