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INVALID_CHARACTER_ERR flow error

Hi Team,I am unable to activate the flow because of below error.INVALID_CHARACTER_ERR: An invalid or illegal XML character is specified.Can someone let us know what exactly we need to check to get this issue resolved? Thanks

ShAn21 by Tera Guru
  • 736 Views
  • 7 replies
  • 0 helpfuls

Resolved! Allowing requester users to view incidents created by others

Is there a valid role that allows a requester user to view incidents raised by others?I know that this can be achieved by granting the "sn_incident_read" role.However, if the requester user is granted the "sn_incident_read" role, they will be treated...

dio1 by Tera Contributor
  • 540 Views
  • 3 replies
  • 0 helpfuls

Resolved! Date to String format

Hello, I'm working on creating simple flow to send out an email to a group when a specific SCTask is closed out. The email should pull the New Hire Start Date, (which is in MM-dd-yyyy format) from the SCTask variable field. This is currently not happ...

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RudyS by Tera Expert
  • 871 Views
  • 9 replies
  • 0 helpfuls

Caller field and sys_user list do not match up

When looking at an incident caller field, I expect this to match the sys_user list I have but it does not.  I found that the company name field dictated this, by finding a user without a company name and updating it to one in that table, and then it ...

adamabel by Tera Contributor
  • 550 Views
  • 3 replies
  • 0 helpfuls

AI Search

Hello ServiceNow experts,We have a business requirement for which we need a solution. Could you please let us know if it's feasible?We are managing two instances, A and B, both configured with SSO. Although they share the same user base, the roles an...

pavan38 by Tera Expert
  • 253 Views
  • 1 replies
  • 0 helpfuls

SOW Issues after the upgrade

Hi After upgrade I have tested some changes in SOW, and I found that the customizations ("At a Glance" in Contextual Side Panel and "Announcements" widget) we have done are not working and for some widgets it is showing no data is available contact s...

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