There is an integration between ServiceNow virtual agent and MS teams. In that we have IT , HR and show me everything button. I have disabled show me everything button on ESC portal with making system property glide.cs.disable.show_me_everything as t...
How to Set CAB date and time based on user time zone. for exp if user belongs to US time zone the Cab date time should be populated based on US time zone like that.
Hi all,Our network team seeing abnormal number of requests coming from ServiceNow to our LDAP vIP hosted on Netscaler. ~60K requests per day is really high. Where can I check if user accounts or jobs are causing this issue?
Hello everyone, I have two variable, App type (Check box), app name (reference)App type having the choices Regular , contract App name having option coming from reference table those are -Req-emp, Reg-cntrl, Reg-impact, Reg-az600,Contract-e...
Use CaseMany organizations want to provide employees with digital business cards, especially for remote interactions or events. A QR-based e-card allows scanning and saving contact details instantly on mobile devices, bridging the gap between physica...
Hello everyone!I have a requirement to build a report for our leaders to view when they are reviewing metrics. They need to see a report that shows the total time from Story creation until the story is completed and they need to see it as an average...
I have created after insert business rule on sys_email table(condition: subject contains dmn). Basically when when end user reply to system mail with attachment that attachment should be copied to the demand record. Currently as per below script we a...
Hi,Is there any direct method to delete MRVS rows in server side script like what we have similar to addRow() ? Or i need to gliderecord 'sc_multi_row_question_answer' table and delete records there ?The resources available in community mentions abou...
I just got my instance, and I want access to virtual agent features. I visited "Conversational Interfaces Guided Setup" to install all the necessary plugins but ended up getting the following error message:Can anyone please help me with this issue.
I'm planning to support multilingual users for our Virtual Agent topics. What are the recommended practices or tools available in ServiceNow to handle translation, context, and language switching without duplicating entire topics manually?
Hi Team,I’m encountering the following errors while creating a new Change Request using a Standard Change Template:"Fields Description, Backout Plan, Test and Validation Plans, Implementation Plan populated from a Standard Change Template cannot be m...
How can I accurately confirm the time it takes for an Interaction with a Virtual Agent (VA) to be marked as faulted and labeled as "Abandoned"? When reviewing IMS Transcripts, I've noticed some chats where the message "Sorry, the conversation is time...
i am facing one issue. if i am submitting a request from service portal, a particular catalog ui policy is running. But if i am inserting a record in that table by importing xml, then that ui policy is not working.
Hi,I am facing issues in accessing topics in Virtual agent in PDI. All the topics in designer are empty. Can anyone tell me what plugins do we need for this?
I'm a bit confused about when to create a separate NLU model vs just adding intents to a model set in the Virtual Agent configuration. Is there a recommended approach when designing topics for different departments or functions?