Hi All, I have an order guide Replace Request where it contains Laptop as catalog item and it is called in multiple order guides.My requirement is if my order guide is replace request then I need to hide the financial variable set in the laptop catal...
Impact and Urgency fields in incident form is read - only. If user has a specific role, then he/she should be able to edit the impact and urgency so that priority gets altered. Please help me how I can achieve this.Note: User should be able to change...
Hi, I have created a catalog item. I want when it’s submitted and RITM is generated, an approver request should be triggered to a user (for example Abel Tutor), And an email should be sent to the requester. Email contents will be provided by Abel Tut...
Create a Scheduled job that runs weekly to send a notification to “Assigned to” users ofProblem tickets that are opened before a week are still active can anyone suggest me how to do it ?since i m at learning stage i have no idea about it .
I have a requirement.I have a task extended custom table. And I have to validate the change in state when user submits the form. For example, if there are 5 state choice values - A, B, C, D, E for the Custom Table. And the state should ideally be cha...
Hi All,I want to add a hint on the form section.Please see attached ss.
Create a Scheduled job to close all the resolved incidents of last month which runs everymonth on 3rd at 6am.can anyone explain be briefly about it
Hi,I have created a choice list interactive filter - Frequency and this filter is being used for the dashboard. Kindly see the configuration for filter: When I try to select a value using "Default value(default_choice)" and it referenced to choice ta...
Hi all,I am facing an issue with the Assignment Group field. I have applied a reference qualifier to this field, and it is working correctly as per the configuration in both the Workspace and the Native UI.However, in the Workspace, when I try to cha...
Hi, I have a huge list of users in need of onboarding to a group in our ServiceNow instance, I know how to add single users but is there a way to add multiple in one go? I have tried using both the applicable catalog item and back end but non work......
HI everyone, Is anyone implemented to get only Open issues(not closed,deployed)issues from JIRA to servicenow.We have the API to get all issues from the JIRA but we can see there more than 10k issues so we need to limit them so is there any way to fi...
I am trying to change the view of dropdown options. I have 2 that need to only show on the HR Agent service details but not show on the record producer. Right now both are showing on RP and HR agent service
Hi All, I have a notification on the SC task that triggers when a record is created or updated, with the condition that the Assignment Group changes and the Assignment Group is not empty. The notification should trigger when the Assignment Group chan...
We have seen associates be able to change the priority on an HR case after submission. Is anyone aware of how this can be achieved? We want to ensure cases that should not be escalated are not changed to critical priority
