Repeat Query Rate. create report
Repeat Query Rate. Percentage of customers who contact the team multiple times for the same issue.Create stratagic report. reference table(sn_ap_cm_ap_case).
Forum Posts
Create report. table- sn_ap_cm_ap_case(invoice case management)
Create report. table- sn_ap_cm_ap_case(invoice case management)1. Query Categorization Rate. Percentage of queries categorized by type (e.g., invoice discrepancies, payment issues).
List of Service Accounts information to be documented in ServiceNow?
Hi SN Community We have a recorded list of approx 80-100 Service Accounts (with their specific usage) spanning different domains or environments like GSO, Corp, DMZ and SIT1 (System Integration testing)ASK - From an on-going Review process standpoint...
Email body issue it contains duplicate details
Hi, I am trying to delete the itil role from users who are no logged in system last 60 days. I am able to delete the itil role but I am having issue while sending email with itil users removal list in email body. The email boday contains duplicate us...
Attachment Variables posted in Approval Notifications
Hi,I read the community article for Attachment variables 'https://www.servicenow.com/community/itsm-articles/attachment-variable-making-attachment-mandatory-in-catalog-items/ta-p/2301120#feedback-error' and followed the script to display an attachmen...
want a report unused catalog items
I want a report on unused catalog items and also need the date when that was lastly used
Announcement OR short notice on Virtual Agent Chat box
Hello All,Hope you are doing well,We have a requirement to add an announcement or short notice feature in the Virtual Agent chatbox, similar to how we post announcements on the portal.In case of any outages or issues, customer would like add the mess...
Rest message parameters
I am trying to build a rest message and passing parameters. One of the parameter I am trying to set != but doesnt seem to be working. In the api url I have it as TempID!=test but does not work. Instead pulls all the data. How can I get this working
Emails are not showing in activity Stream after its upgrade to Xanadu
Hello everyone, emails are not showing in my activity stream in HR cases when it is upgraded to Xanadu even though I have enabled emails-autogenerated, and emails-correspondence, please give me the solution.
'Configuration item' reference filed allowing empty name CI's in the list
Hi All, 'Configuration item' reference filed allowing empty name CI's also in the cmdb_ci_list , and tried using this reference qualifier but not works javascript: "nameISNOTEMPTY"; . please suggest any possible scenarios for this issue. Thank...
I Need the all records which is have the users in active in list collector
Hi team, I have one requirement. I have list collector filed (Users) in "sysauto_report" table. I need get list of records which is users are inactive in list collector filed . Can you you help me on thisThank you in advanceSiva
if condition with does not contain returns false even though it is true in flow designer
Hi Team, I have a condition in flow designer Requested by (reference field) does not contain Role owner delegates (list type)when I execute the flow requested by is present in role owner delegate (list type) but still it is returning false for examp...
Not able to add agent in manager workspace -> lists -> schedule plan
I am using AWA, and within that, I am trying to enable shift handling. For that, I am configuring the manager workspace. I first need to create a shift and schedule plan. In the schedule plan, when I am trying to add agents, no agent is appearing. (s...
Resolved! Bulk close all REQ's with no RITM's attached
Hi Community,I've recently found that we have 289 requests in our instance with no RITMS attached (not sure how this happened) and am trying to bulk close these as there's no use for them.When looking at the request table I cannot find anything on th...
In service catalog based on variable value approval needs to be triggred for different groups
In service catalog based on variable value approval needs to be triggred for different groups.There are 8 choices in the variable for each value assignment group is different
