Hello everyone,I have a requirement in ServiceNow where I need to automatically update an associated Case when the case is assigned to a specific assignment group is in the "Pending" state for more than 5 business days. Use Case:Assignment Group: Net...
I created a Trend Report I just wanted to change the X axis name from 3/2024 to Q3 2024 and 4/2024 to Q4 2024 Please help me to achieve this in Service now Reports & Dashboards
Hi All, I've just created a new table extending the task table for a new record producer and I want to show the user inputs from the frontend form questions in the service portal on each record. How exactly can I do this?
Hi All, We have cloned the widget "Walk-up Queue On Site " as "Copy of Walk-up Queue On Site_1" Along with I cloned the angular provider as well as ng - template because I need to update ng template name in the ng -providser Section. Still, it is n...
Hi Team, I have a complex service catalog flow where I have multiple subflows calling each other. I also need to set flow stages within these subflows.Looks like we will not be able to correctly set stages from subflow. There are are 2 options at the...
Hi Could anyone help on how to capture the error and put it in exception to proceed flow further in workflow.
Hi, When logging a change or incident, is there a OOB field decoration (ie. pop-up icon) which can be used to display the user's open tasks such as previous changes etc? This would be useful for a change manager to view for example. I know related li...
"Global Search" function not working properly – user directed to new browser tab (refer 'work space 2' screenshot) when enter something in the search and press enter (refer 'work space' screenshot) whereas a new tab within the workspace should shows ...
I have the Microsoft Sentinel Plugin installed for the bi-directional sync of incidents: I have an assignment rule for these to directly go to the Security team, however for a second or so its being assigned to the Service Desk: Could there be some...
Hi everyone! I have few steps to automate Step 1 - Check for all expiring certificates which will be expiring in next 30 days in xyz_table. Step 2- For all expiring certificates( in next 30 days) submit an existing Service Catalog with the certifica...
I want to link multiple change requests to an incident. I tried modifying the rfc field and make it list instead of reference, but it saves just one change. I know about the option to add a related list, but I still want the functionality between inc...
Hi All,I have a requirement where I need to show below field msg based on the selection Please proceed with a request for a single use or multi-use card which can be used for both online and tap and go transactions. Click on the below link to see ho...
Hi All,I have created below script to 1) find all the ‘Group’' managers 2) validate if they are part of another group ‘ITSM-Managers’ and 3) retrieve the list of ‘Group’ managers who are not present in the 'ITSM-Managers’ group I have a requirement t...
Hi! When I change something in a template, it changes in all its versions Why?And how can i achive it to only change in the latest version? Thanks!
Hi Community,I have a reference field (u_abc) in my ServiceNow instance, which pulls its values from another table that contains only 6 records. These records have a sequential order.When I click on the mirror icon to select a value, the choices appe...
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