Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

MIM Workbench - Communications

Hi Team,Can we automate the communications to be sent from a major incident via the workbench Communications tab, to send out comms automatically every 30 mins for the duration of the outage until the outage is resolved. Another requirement is to sim...

Software installation records ae disappearing in sometime

Hi,Software Installation table is getting populated by SG-SCCM in our project and for some reason after sometime, the count gets very low. From 221484 n records to 5K records..The records get deleted/disappers. Any specific reason why this happens? W...

swetham1 by Tera Contributor
  • 678 Views
  • 1 replies
  • 0 helpfuls

Resolved! Create automatically a change request from RITM

Hello,I want to create a change request automaticaaly from RITM when this one is created, and in order to do that I created a business rule as the following but it is not working : Script : (function executeRule(current) { var chg = new GlideRec...

yasserbouat_0-1742307396817.png

Resolved! Multiple guest chats in VA

Hi Everyone,  we observed multiple guest chats being initiated at almost same time (varying in seconds), all by guest user in servicenow. They have all been closed (left the conversation) without selecting anything.  Can you advise me on how VA can b...