Forum Posts
Should watchlists be frozen when a ticket is closed?
For non-admins it seems that the watchlist field becomes read-only when a ticket is no longer Active (e.g. when an Incident is in state Closed).This means agents can't remove the ticket from their watchlist, ever.They can only hide it by filtering on...
Hide one variable in multi row variable set based on condition
Hide one variable in multi row variable set based on condition
atf outbound email validation
Hi I want test notification which is sending to assignment group members of incident after incident has been assign to the group. try to validate it using "Validate that an email was generated by notification" test step but it is failing every time....
I want to Washington DC version SOW fuctionality in Xanadu version.
Hi Expert,I recently compared the Washington D.C. and Xanadu versions of Service Operations Workspace and noticed some button changes. I tried checking ServiceNow's official documentation for information about this, but I couldn't find anything. Does...
Resolved! UI Action Redirect question
Hi All,i have case where Problem has been created through incident and I want create button on problem which will redirect it to the incident through which that problem get created.how I can get this case
Resolved! HR TASK in My task portal view
Hello Team, I have HR TASKS under my tasks in this page 'esc?id=hrm_todos_page' In notifications: I have redirected HRTask to- my to dos page( portal view) how can I redirect to particular task when I click on the email body HR task number for now t...
Ability to Disable ServicePoint for Walk-Up User Account
Hello Community,We have implemented the Walk-Up Experience module to provide an on-site service point for internal customers, where IT issues can be resolved.Currently, there is a dedicated "Walk-Up User" account that enables functionalities such as ...
ITSM Notifications
We will shortly be implementing our first iteration of VA but integrating with MS teams. We are currently working on the Xanadu release.When a ticket is created for a user we have notifications set up whereby emails are issued detailing ticket refere...
Slide for ServiceNow CMDB, Incident & Change Process
Hello All, Can anyone direct me where can I find ITSM Workshop slide deck to help explain to a customer and provide a small walk through of each module based on ServiceNow new release. I am looking for details to include ServiceNow Incident Module, ...
Agent has experienced logging off issue from CSM/FSM workspace while navigating through it.
She has already cleared the cache and this way doesn't work for stopping the system of logging off her.This kind of issue continue appearing to many other users as well.
Resolved! Configure custom fields to show on the Standard Ticket page in ESC portal in ServiceNow
Hi,I'm looking to add a custom field on the ESC portal RITM Ticket Header page.Custom field is on RITM form. I want to show it on the ESC portal under Requested For field. I also want to show it as per condition in Item field. If Item name is somethi...
Resolved! Using Script for creating UI Policy
I have a requirement for a Catalog Item where I need to create a UI Policy that has the following condition:Condition 1 : If User_Variable_Num >=250and has the following UI Policy Action : Make User_Variable_Dependent visible and mandatory Where User...
How to calcuate past days duration using schedule
Hi, var currDate = new GlideDateTime(); var closeDate = new GlideDateTime(txt); var dur = new GlideDuration(60 * 60 * 9 * 1000 * 3); var schedule = new GlideSchedule('sys id'); // this schedule explains the 8-5 weekdays excludin...
How to set up the ATF Cloud Runner admin user
How to Provide an admin user who will be used to generate and run tests in a cloud runner. ServiceNow recommends creating a dedicated service user for this purpose. When am selecting the admin user it's show like 500 error Can you please suggest on t...
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