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Priority is showing 5 on new incident record

Hi All, In test environment, priority value is automatically set to 5 when a new incident record page is opened.It is showing as 4-Low in Dev and PROD, but not in test.I have checked the default value which is set to 4. Any suggestions on how this ca...

Configure Ai indexed source.

Hi,Can you please help me with the task?Go to AI Search > AI Search Index > Indexed SourcesReview the default indexed sources- Confirm/edit Child Tables- Set a "filter" attribute for each Indexed Source to index only those tables/records you plan to ...

Where is this Activity Log coming from?

I am trying to trace down this activity log:I have found that the log is indirectly triggered by this business rule:Where can I look in SN to view how the log was made? Edit: I almost forgot!  This only happens when editing the related list of the ch...

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lonesoac01 by Giga Guru
  • 311 Views
  • 2 replies
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Obtaining Form URL in ServiceNow Mobile App

I've created a custom form named "Order Laptop" in ServiceNow. I'm interested in knowing if there's a way to retrieve the URL of this form directly from the ServiceNow Mobile App.If such a feature exists, could you please provide me with the necessar...

Sravan33 by Tera Contributor
  • 222 Views
  • 1 replies
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Can I change the planned start date ?

Hi !I'm currently using the ServiceNow SPM module and I wanted to know two things :1/ can I change the planned start date in my planning ?2/ how are the approved start dates calculated ? Can me modify them by hands ? Can someone help me please, Thank...

b__MarineM by Tera Contributor
  • 263 Views
  • 1 replies
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AD Group - Workflow activity error

Hi All,I have configured a workflow with custom workflow activity to remove user to a AD group. Workflow shows error,{"result":"failure","error_message":"(& (objectClass=User) (samaccountname=TA1)) could not be foundcan anyone please help.Many thanks...

madhuuuuuu by Tera Contributor
  • 197 Views
  • 1 replies
  • 0 helpfuls