Create a report that how many time my team has assigned the incident to other teams.
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‎04-14-2025 10:16 AM
Create a report that how many time my team has assigned the incident to other teams with reassignment time that how many time they have reassigned the incident to other team
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‎04-14-2025 10:31 AM
Please have a look into this article. I think it addresses your question:
Solved: Count of Incidents Reassigned from a specific grou... - ServiceNow Community
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‎04-14-2025 10:37 AM - edited ‎04-14-2025 10:40 AM
Hello @Nisha Mishra23 ,
If you just need to know how many times an Incident was reassigned then simply include the "Reassignment count" field in your report:
If you need more information you can create the report on the incident_metric view, with the filter Definition = Assignment group. It will show which groups the Incidents have been assigned to, when, and how long.
Regards,
Robert