Create a report that how many time my team has assigned the incident to other teams.

Nisha Mishra23
Tera Contributor

Create a report that how many time my team has assigned the incident to other teams with reassignment time that how many time they have reassigned the incident to other team

2 REPLIES 2

AmM01
Tera Contributor

Please have a look into this article. I think it addresses your question:
Solved: Count of Incidents Reassigned from a specific grou... - ServiceNow Community

Robert H
Mega Sage

Hello @Nisha Mishra23 ,

 

If you just need to know how many times an Incident was reassigned then simply include the "Reassignment count" field in your report:

RobertH_0-1744651989041.png

 

If you need more information you can create the report on the incident_metric view, with the filter Definition = Assignment group. It will show which groups the Incidents have been assigned to, when, and how long.

 

RobertH_1-1744652197033.png

 

Regards,

Robert