Hi Guys & folks, We have received the request, regarding data source.Requirement is when user send email to particular email address with attachment.Finance request should be create and fields should be populated automatically with excel sheet data (...
I am trying to parse the data coming from Workday, which comes in as an array.object, which then has other array.objects inside it. Probably at least 4 deep that are nested. I can run a For each on the top level array.object and even the second level...
I wanted to ask the community how does your company onboard new employees using ITSM? Right now, we have a request form called "New Hire Request" and only managers can submit this form. This form asks 4 major questions, that'll branch into sub questi...
I'm trying to report on impacted services and some of our changes are showing multiple services per change. What is the best way to report on this without showing duplicate changes. Is it possible? During cab we were hoping to present the data by ser...
I have a field 'D' in my catalog form. I need to write a catalog client script to ensure that if a date entered in field D is lesser than 30 days from the current date, it needs to clear D's value and show an error message.
Hi, we are seeing unwanted incidents getting generated weirdly from one user only in particular, and assigned to Service Desk Team with subject Out of office(oob) on fridays. This is triggered by an email inbound action I guessAny suggestions? Thanks
We have a team asking for a view count report and I can get a total view count but I also need to exclude views by the Owner Group. Has anyone done this and can share?
I have created a record producer in the story table(rm_story), and I am trying to add a reference field to the csdm_app_services table. When I select "reference" as the type, and go to "type specifications", I am not able to select a table from th...
Hi, I have requirement in catalog item with select box and question choices as yes/ no. If yes is selected, then child ticket should be created for particular group. Please help how can this be achieved.
Hi,I have added New catalog Item to the menu(Plus Sign) but only admin role can able see this under the menu not all the user.Kindly help me, how i can enable it for all the user? Thanks in advance. Regards,Juganta Nayak
I have 4 single line text fields (A,B,C,D) which in my catalog form (Z) which need to only accept numeric values. How do I achieved this using a regex in a client script and a script include? [Will this regex work - RegExp('[0-9]+(,[0-9]+)+')]?
I incorrectly posted this message and have no option to delete when choosing edit options.
Hi All, I have used this script : var gr=new GlideRecord('incident_task');gr.addQuery('sys_id','f9f3a80e476dbd1065296439736d4ke3');gr.query();if(gr.next()){ var result=new test().getSymptoms(gr.incident.parent.u_symptom.getDisplayValue()); gs....
Hello All,How can we integrate Google Cloud Monitoring with Servicenow. Usecase is we need to create a Incident in Servicenow on the alert triggered in Google Cloud Monitoring (Alerting). Also Incident should gets closed once the alert gets closed in...
