I have created a startes, movers, leavers entries in the ServiceCatalog, created EXECUTION plans for each process, created a number of variables for each process.The execution plans sucessfully create RITMs that containg all the information in the va...
Hi all I am after some help on my UI Policies.I have created several UI policies on a record producer that will make field visable / hidden depending on the answers.expected behaviour:Question:Preferred contact method:Answer: – 1 of 3 choices (Phone,...
Hello Team, I duplicated the out-of-the-box Create Incident topic, and removed Universal Request from it, and used the same topic block in the Generate Incident topic. However, when I checked in the service portal, it does not display the incident nu...
Hi I want to auto populate one list collector variable value based on the value selected to other variable.I have written one script include and client script but it is returning null value. script include var getuserreports = Class.create();getuserr...
Hi,I need to find a way to easily send information about incidents to an external email address. It is important that all details of the incident such as photos etc. are also sent.The assumptions for this are:OOTB SN Functionality: How easy is it to ...
Hi all!I would like to change the background of records that appears within the results of a reference type variable. The records should satisfy a given set of conditions before they will be colored.Output should somehow look like this.
Newbie question. I understand the sysid is a unique number generated on the record. Take the Incident table. I see in two different PDIs the sysid of that table is the same if the PDIs have the same version. But if i upgrade one PDI to say Washington...
Hi Everyone,I'm relatively new to ServiceNow and currently facing an issue with triggering notifications from a Script Include. I'm working on a feature where it's crucial to notify users about certain responses, even if they have navigated away from...
Hello everyone, @Ankur Bawiskar We have a requirement for catalog item. There is a "List collector" variable for selection of multiple applications. If user selects multiple applications, need approval from each of the managed by and owned by of Ap...
Create an Agent Chat record to enable Virtual Agent on the default Service PortalThe record name should be VA (this name will be used to validate that the task was done correctly). *NOTE: The "Order" field is required. Please enter "100" for the orde...
Hi All,I have a 3rd party app where they are sending data to SNOW, Now i want the data to be added to the table [ XYZ ].Now i have a field call [ AlphaNumber ], here the duplicate value should not be inserted but should be skipped.Can you please help...
Hi alli have one requirement i need to populate approval name in notification body for example After submit the catalog form approval go to able tutor able tutor approved the request after that notification send to respected user in that notificat...
Hi Folks , can you please help me with the solution for the below. In Now mobile we have created the Action which will give you edit option on the incident form Applete. when we are trying to update the fields , the UI policies which are applicable i...
Hello, We have users who have the same name, but different middle name. When the manager submits a catalog item in the Next Experience UI or the Portal and they need to choose the Requested for, we want them to be able to type in the first name and l...
I have a request to grant whoever is on the watch list for a specific record access to view the RITM record. OOTB only the requester can see the request and request item. The watchlist varies based on the request, what is the best way to achieve th...
