Hi,I was having a key word when for e,g anr has used it need to map general inquiry hr service.For e.g when subject contains requesting charan it was mapping to general inquiry hr service as in the name charan the letters anr has been used.condition:...
Hello Dear All - Does anyone give advice or directions on how to write "disable past date" in script section in virtual agent chat bot? Has anyone used date validations scenrios in chat bot? I'm working on catalog item as we cant use UI Policy or cat...
I have a requirement with the selecting of computer name , we need to display the warranty end date and in warranty left variable we need to display how much days still left for warranty exipration.Example-SE-5CD2287V8T, Warranty Expired in 2023, The...
Hi Snow Experts, We want to have user's calendar availability from outlook in ServiceNow. So that Agents could utilize that information to schedule the meetings. Please guide.
Hi,my name is ko-shiI'm working on creating incidents from incoming emails using ServiceNow's "inbound Action".While I can successfully create incidents by directly specifying the sender in the 'from' field, I'm having trouble implementing the follo...
I attempted two different approaches to populate a value in my service catalog. First, I created a field in the alm_license table and used the Dictionary Calculated Value to retrieve the value. I successfully obtained the value on the form and list v...
Hi All, Please let me know if you have come across such requirement. I want to customize the contextual search(related search on incident) i.e It should show any incident created in 3 months with same category, sub-category and CI. Please let me how...
after clicking the button called Request Extension I am trying to fetch assigned_to manager in approver user field, but showing me error called take ur function outside of the root function. function onButtonClick() { //Set the Requested New Due D...
I created a new field in the alm_license form called "u_usage" and executed a business rule to calculate the total count of devices and user entitlements. However, I do not see the value in my field. Could you please advise on what went wrong? Table:...
Hi Team , get the email to select approve however when clicking on the link, he is sent to the My Previous Problems SNOW Catalog page.How do i resolve this ?
Hi How to add additional IP addresses in a related list called "CI IPs" for a specific server. I was trying to add but am not sure how to associate it with the specific Server CI, as there is no field to do so.
Hello All I have created a variable called 'attach a file', and when I submit a catalog through native UI, the attachment which I added that's getting reflected in to activities but when I submit a catalog through Service Portal it's not reflecting t...
Hello all,I am trying to update the km_approval mail script's subject line to include the author's name. (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional Gl...
Hi guys, Using the AI Search topic block, can the results be limited to only showing catalog items and not the KB article? We have topics on which we need to redirect users to the catalog items only and not KB articles. Thank you in advance.
Hello Community, I did some validation for catalog from using client script and script include and its is throwing some validation message as expected but the issue is although its showing message It is redirecting to different URL on submitting the ...
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