How to trigger/send email notification with specific user name
Hi, How to trigger/send notification with specific user name(FROM address with specific user name). Thank you.
Forum Posts
Washington DC - Org Chart
We just upgraded to Washington DC and faced an issue within the Org Chart widget (Organization Chart (EC)).This is what it looked like in Vancouver:and this is what we got after an upgrade:No styling to the card container at all. For managers it work...
Business rule to deactivate the user when user profile deactivated into user table
Hi, Assigned to field is list collector data type. when active value changes into false into sys_user table, the value should deactivate into assigned_to field also(cmdb_Ci table). I have tried the below script but it removed all assigned_to field va...
Value Realization of Virtual Agent
Hello, Is there any value calculator, ROI template available to show the value of Virtual Agent post- implementation ? (E.g. productivity gains, savings, optimization, CX,etc)I believe there are many ServiceNow customers who has Virtual Agent, I woul...
ATF- how to resolve conflicts on change request record creation
on my ATF test how to resolve conflicts on normal change request I already set recommended dates for the start and end planned date but it does not change the conflict status from conflict value which is happing on ATF test but working on normal pro...
Send notification prior to 90,60 and 30days of a date selected on a variable in a catalog item
Hi all,I have a a field on a catalog item called risk ending date(It can be either date or date/time type). I need to send an email notification before 90th,60th and 30th days of it's ending date. I used this script in the timer activity but the time...
best way to have a request available to external users
I want to have a link on an external site so users can submit a request. What is a better way to do this? IS a custom application right way or catalog item? We dont want users logging in to servicenow so wondering what would be a better solution.
Inbound Email Action
I have a requirement to create an incident from an inbound email address within a distribution list. We have configured the Email address within the distribution list to create incidents. When the email address is emailed directly, an incident is suc...
List Collector Reference Qual
I am trying to build a Reference qual for a list collector in a catalog item. The list collector needs to pull all assets assigned to the a user in the alm_asset table as long as the assigned_to matches the PMR_opened_for field n the catalog item. I ...
How do i trigger on a selection from a table
Using flow designer i am using a list collector to select articles from a table (cmdb_ci_inf_software) How do i trigger catalog tasks based on the selection?I am trying to use if (varable) is true
incident count
Hi All,In my instance, I have two tables:User IncidentSoftware IncidentOn the User Incident table, there is a field called "Related Software Incident."On the Software Incident table, there is a related list called "User Incidents."The query is:When a...
Enabling MFA alone for one domain in ServiceNow
Hello Team, ServiceNow is on Intranet. We want to enable MFA(Multi Factor Authentication) alone for one single domain. Is it possible, and how we can do that ? thanks in advance
HI All
HI All , i am install Virtual agent, But whenever open Conversation interface guide open, Continue ''button'' Disable Please Suggest to me Thanks
scheduled job running status
Hi All, I am running the scheduled job we have 1lakh+ records from the 3rd party to fetch so we are using rest message and calling in scheduled job but the issue is it is taking 3 hours to fetch all the records so it that okay to make schedule to run...
