Hi, We have a requirement to add a new virtual agent topic called "Raise a Request" to the "Show me everything" list.This topic should create a service request based on the details provided by the user and the VA should prompt the user with the manda...
Hi,Can we update Incident record's [Additional comments] and [Work notes] in another Instance using Ebonding Spoke?Can we create/update Knowledge in another Instance using Ebonding Spoke Or using another Spoke?Can anyone clarify it please.
Hi, We have a custom table which is extended basically from Task table. Lets call its as a Table A. There are other 3 tables, which are extended from Table A. Lets call them as B,C and D. If we open table A list, we can see table B,C and data. Click...
I have a requirement to send an approval from sc_request table based on the catalog item variable. Already a workflow is running on the sc_request table to create a task. Now I need to add an approval before creating the task.I have Financial Approva...
Hi , I have 2 catalog items , one should be visible for logged in user(with attachment enable) and other is for logged out user(attachment disable) . so for logged out user it's working fine - available for - public and not available for empty I have...
Hi All,I am using this OOTB topic name: Dynamic Greeting Topic and it is showing the open issues of mine. When I click on that 95 open issues link it is redirecting me to the SP portal but I want to redirect to ESC portal Please help me to resolve th...
Hello All, We have made the "Change Request" field type on incident to the "List" type and changed the "Max length" size to 4000. However, when I tries to revert it back the type and max length, Type get changed to "Reference" but the " Max length" i...
As far as I know, there are a couple of ways for Agents to communicate with other agents and customers in ServiceNow. I’m not addressing the use case where customers initiate conversations with Agents (such as through Virtual Agent), but rather focus...
Using the Table API I can get the response of a sc_task and sc_req_item however to get any variable on those I need to add the specific variable name to the sysparm_fields like this: https://<instance>.service-now.com/api/now/table/sc_req_item/<id>?...
Hello ,Please find my code and Output ,could you please help out me where is the error ?My Code :(function execute(inputs, outputs) { // Create GlideDateTime objects for the start and end dates var startDate = new GlideDateTime(inputs.created_o...
Type : Select Box (field1) , Question name : operations , Choices : Companies , Activites , Opportunities.Type : Select Box (field2), Question name : access , Choices : Read , Edit , Export , Explore , EPF. If user select role is : Admin then field ...
Im creating a servicenow instance that has multiple IdPs set up. One is uses SAML and the other is a Diggest Token. Im interested in knowing what are some of the risks if i would set the SAML one as auto redirect IdP.Thanks everyone
We have a custom UI action that is not working in the Security Incident Response workspace. It works fine in the new UI. Need some help on figuring out why. I have converted some of the alerts to use the g_modal method, but the script does not run th...
