Need to auto populate Subject while sending email from incident
When an email is sent from an Incident , The subject will auto populate that is the OOB functionality. But it is not working for me. Any fixes available ?
Forum Posts
Mail script
There is a mail script which populates the variables Requested item number,Description and created on from task table. This is the mail script which is already present:var gr = new GlideRecord("task");gr.get(current.task_id);template.print("<br>");te...
inbound email action script
hello, iam unable to create an Ritm Via inbound email action as steps i followed 1. i have created an email distribution group as email xyz@gmail.com 2.And i created an inbound email action using cart Api where below code (function runAction( /*Gli...
want to apply restriction on 3 fields in SCTask. Based on assignment group type
Hi Team, I want to apply restriction for assignment group type is "A" and logged in user is member of group. Then he should not able to update 3 fields on SCTASK table. Please suggest.
Resolved! Need help for JSON formatting
Hi All, I am trying to fetch the variables and it's values populated while creating record producer in a server script.Using GlideRecord on the Record producer base table is not working. So, I am using GlideRecord on 'sc_multi_row_question_answer' to...
ITOM Discovery Schedules
Having a query: If my Discovery schedule is scheduled once a day for scanning the particular network having 10K CI's and and if 10 more CI's got added, will the schedule will scan all 10k +10 CI's or it will can only newly added one.Please suggest.
How do you handle approvals when the approver is not available to action it.
I was wondering what is best practice or how other organisations manage approval in workflows when the approver is not available to action the approval. Example:Requester logs a catalogue item where they have selected an approver from a reference fie...
How to populate data in Dynamic CI Group field on the change form.
I am working on a business requirement where I need to populate Dynamic Ci group value in "Dynamic Ci group" field on the change form.The Dynamic CI group value is fetched by this way1. Open the Affected CI record2. Go to Service Configuration Item A...
Resolved! Copy fields value from one record to another on the same table while copying the requst
Hi, I have a requirement for my custom table to have the copy functionality. When user clicks on "Copy AR Request" button in the form, then it should create a new record and some field values like short description, category fields should populate wi...
Visual task board
HiI have created a VTB there I have given the filter condition is assigned to is dynamic me. But when I click on my name it is not showing the cards which are assigned to me But for one issue I have approached servicenow team there they have created ...
User Criteria not working for Catalog item
Hi All, I have created a catalog item and would like to make it available which matches the below criteria. If logged in user is Business Service owner, then the catalog item should be available for them.I am trying with the below script. But it is n...
to get access token for the rest message sendng, is it possible not to put the client id and secret?
Hi i am trying to get the access token for authorisation to post the rest message , is it possible not to put the client id and password in the script ? tokenRequest.setEndpoint('https://apigtwb2cnp.us.dell.com/auth/oauth/v2/token');tokenRequest.set...
Resolved! How to change logo in the walkup experience portal.
Hello Team, In the walk up experience portal check-in page, how should I change the logo. As well as in the queue page, how should I change logo. Please help, Thanks advance. Thanks
When opening PDF files attachments open in SNOW document viewer AND automatically download
Our instance is configured as detailed below: Dictionary: Updated the Attribute named ‘Use Document Viewer’ to true in the kb_knowledge dictionary entry with a type of Collection.System Property: Updated the value to true for ‘glide.knowman.use_docum...
End users response to request notification needs to be added in additional comments of RITM
Request is created from interaction. When request is created , end users get a notification. The requirement is , once the end user replies to the notification via email, it mail should be added in the additional comments of the RITM and the fulfille...
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