Feature to include ATF in servicenow upgrade plan
Hi , How to include ATF in the servicenow platform upgrade plan ? Is there any feature to do so ? Regards,Tiasha
Forum Posts
How can I create a live Agent Chat Link bypassing Virtual Agent?
We have recently introduced Virtual Agent to our ServiceNow Portal. However we are seeing a decline in Live Chat as users needs to navigate through VA to get to a Live Agent. How can we create a URL to Live Chat so users can directly go to Live Agent...
Enabling "Go back" functionality at any stage in Virtual Agent
Hi there, I'm investigating whether it's possible to enable a "go back" button to allow the user to go back to the "All Topics" drop down after a topic has been selected. This is in the event a user has made a mistake, and would like to navigate to a...
Bcc notification configuration"
Hello everyone,I am currently configuring a notification that is triggered by an event in my flow.To send the notification, I need to set the "Event parm 2 contains recipient" option to true.However, I don't want these emails to be sent as "To" but a...
How to make Variable Editor visible on Security Incident Form?
I want to display variables with the values entered on Service Portal , display on the Security Incident record created similar to RITM , where the variables are displayed in the sc_req_item record .I tried to make the same for sn_si_incident table t...
Where to check who has provided the HappySignals feedback?
Hi,Where can I check the user who has provided the feedback via HappySignals in ServiceNow.Regards
Resolved! How to manage the visibility of the Community Leaderboard widget from the Community Content Feed wid
Hello everyone,I'm new to ServiceNow and would appreciate some guidance.I have two widgets within the Communities scope: the Community Leaderboard widget and the Community Content Feed widget. Based on my requirements, I need to hide the Community Le...
To initiate the opening of a link or a new window upon the selection of a radio button by the user?
To initiate the opening of a link or a new window upon the selection of a radio button by the user, what steps should be taken?Scenario: When the user selects the NBN, a new window will open displaying the NBN website or form.Please find the below sc...
API for Picture
Hi all, I am new to these Rest API topics. I just want to understand this requirement and someone to guide. Requirement : user ID card image will be updated in People Platform and O365, going forward if user has agreed to make it visible to other sy...
ATF - run server side side script issue
Hi,I want to run a server side script to display only the records that are created now. I tried but the script is not working it is showing all the records present in the form but I only want the ones to display which are created now using atf steps....
Clickable link in URL type variable on RITM/Task form
Hi Community,We have a requirement that link entered in URL type variable should be clickable on RITM/Task form.How to achieve this , please guide!
how to create a report in xanadu release
Hi Team, i was trying to create a sample report in Xanadu but i am not able to find an option of reports, can anyone guide how to get that. Regards,Garvit
How to prevent user from tying in a reference field?
Hi everyone, Is there a way to prevent users from typing in a reference field?Only searching by using the lookup icon is allowed. The details are as followsAm facing a bug that a string of number is expected to be put into use (appear on the list aft...
To get to know about scheduled jobs
I have gone through the discovery model and software installations , I just want to know which scheduled job populates the installations in discovery model.