The Search bar doesn't return ANY ticket details.
Hello Team,The Search bar doesn't return ANY ticket details , I am try to find the RITM in Search bar i am not able to find the results. Thanks,Sudhan.
Forum Posts
AD group Learning
I want to learn regarding to AD group what is AD group?what is Okta ?service Now plugging in AD grouphow we can configure and do integration with AD group how to write midserver scriptso can you suggest me any youtube video or documentations
Record not found when creating an incident
Hi, whenever I am creating a new incident and saving it I am receiving a notification of record not found and whenever I am submitting a new incident no new incident is being created and I am back to incident table without any new incident being crea...
Troubleshoot to find the missing assignment groups for some of the RITM's
Hi All, I have a requirement where i need to troubleshoot the RITM's with missing assignment groups for certern time. I did check the worknotes and the audit history, seems "Assignment group" is been missing . I did also check the Workflow and flow d...
FCR - First Contact Resolution
Hello Everyone, I am looking to configure the FCR report but cannot get the desired report. I understand the reassignment count is supposed to be 0 and that's not something I am looking for, I am looking to run a report for the ServiceDesk team to ...
Resolved! Right Justify Dictionary Field
I have a list of system fields on an Incident Form, all integer type. Some of them are left justified and others are right justified. Is there a way to determine what causes each field to be right or left justified? Thank you!
Can some will help me on where can i found the Application picker in Washington DC
Hi experts, Can some will help me on where can i found the Application picker and Update set picker in Washington DC.
tables
Hii, I have created a field named "Stage" in my incident form which is "Table name" type. I want to show only those tables in it which name contains sys_import_set. How to configure it?Thanks in advance
Fix script to set task state with "closed - skipped" status
Hi All, I have a requirement to set the state of the task to "closed - skipped" from backend. After setting the closed by and updated by shouldn't be disclosed. How to achieve this?
Importing data from import set Vs inserting data using json object
Hi Community, We have come across situation where we have to convert json payload to csv file and insert the data from csv into target table using import set. However, I want to know what are the advantages and disadvantages of inserting data directl...
business rules
Hii, I have created 2 custom tables named as Accounts and External Accounts. External Accounts is in the related list of Accounts. I want to put a limit on the recors creation of external accounts. if it surpasses the limit of 4 records or more than ...
Connecting Okta to SNOW Instance
I have a customer who wants to know how they can successfully connect their SNOW instance with Okta
How to write script in ask for approval action in flow designer
I have to write the following script in flow designer for asking approval -answer = [];var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", current.request.requested_for);gr.query();if (gr.next()) { var band_level = gr.u_band_level; var b...
Resolved! Hide "Actions" on incident form in service portal
Hi! I have a requirement to hide "Actions" on incident form in service portal when state is Rejected. We want the same behavior as when incident state is Cancelled. Can anyone help? Thanks!
Resolved! Creating Request/RITM and SCTasks from Table
I have a table (u_windows_upgrade)That has 4 columns The first 3 are referenceu_useru_computeru_entity The last is a choiceu_replace_or_upgrade It is being populated by an excel uploadThat part is fine I have a catalog item with the sys_id c0e114071b...
