Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

virtual agent NLU model

While publishing NLU model in VA topic only primary language model is getting published and mapped in topic. I tried to publish the model from NLU workbench but its not publishing.  publish button is not greyed out, its enabled but whenever I click o...

SnehalataK_0-1723013445357.png

capturing onhold reason and duration in tow new fields

Hello All, Could anyone please help me how to acheive the below one. I need to capture the onhold reason of catalog task so that the reason will not get clear after closed complete of task.And on hold duration. There is a field in the form pending re...

Mansi roy by Tera Contributor
  • 647 Views
  • 5 replies
  • 0 helpfuls

Where is the sensitive data being handled in VA?

Hello all,     I am looking into "where to look on how to configure handling sensitive data".  For example, the credit card number of: 1234-1234-1234-1243, I want that removed from the virtual agent chat.  I found the documentation of: https://docs.s...

lonesoac01_0-1722952782670.png lonesoac01_1-1722952821725.png lonesoac01_2-1722952896827.png
lonesoac01 by Giga Guru
  • 1180 Views
  • 2 replies
  • 0 helpfuls