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How to escalate incident

As a ServiceNow user managing incidents, I need a streamlined escalation process that automatically directs incidents to the appropriate support level (L1, L2, or L3) based on the service affected.For L1 escalation: Direct incidents to the correspond...

svdv by Tera Contributor
  • 2977 Views
  • 6 replies
  • 2 helpfuls

In AWA users are available in another service channels

Hey everyone,In AWA users are available in another service channels even though they are not part of that channel/groupExample: User part of SDE group is Appeared in COE Channel and SDE Channel, whereas base settings is configured correctly even thou...

Niranjan2 by Tera Contributor
  • 435 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog Client Script to populate variable

Hello All,  I'm trying to write a simple message in a single line text variable based on if a record is true or false. I'm using this within an onLoad catalog client script. I know I'm missing something very basic and likely writing this all wrong. A...

BR Admin by Tera Contributor
  • 355 Views
  • 1 replies
  • 0 helpfuls

How I can fix font issue in scheduled report

Hi there,How I can fix font issue in scheduled report. When I execute it, it sends report in the email as either PNG or PDF. In both cases, font is unreadable sometime. see the screen shot. Please let me know if I can fix it. 

Resolved! Change the state to a new reques

I need to change the state to a request when this has been created, for example when this is created the state is newif I wanna the change the state to another, How can I do it?

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