How to restrict users to show only those incidents either created by user or to group of user

MRB to add remove multiple users from group

I need to create a RP, where user can add multiple groups for a user or can remove multiple groups for single user.in RP it should have "add" remove" button which should add one line to get user name and group name.how to achieve it.

LINEログインによるServiceNowへのSSOについて

こんにちは。LINEからOpenID Connectによるログインを実現したいと思っていますが、エラーが発生してしまいます。LINEログインでServiceNow SSOを構成した実績がある方がおられましたら、方法を教授いただけませんでしょうか。【やってみたこと】※LINE Developerにて、LINEログインの構成は作成してあります。ServiceNow側で、SSOプラグインを導入した上で、下記の操作を行いました。IDプロバイダー＞新規 →OIDCエンティティプロファイル＞新規 →OAut...

Agent Chat - Search KB Quick Action

Is there a way to suppress the inital KB article number provided whenever the agent uses /KB as an action? (or should I?) I've attached here what it looks like- a KB article number is shown and then underneath that, a link to the article is displayed...

Generate Standard change template from using catalog item request

Hello Folks,We can create a Standard change template using Standard change proposal.  We have requirement to create Standard change template from a Catalog Item. Is it possible, Please suggest.I want to create a catalog item that go should through so...

Approval Reminder

Create a notification that will remind the approver of an unapproved RITM (Note that you can reuse existing RITMs that satisfies the condition no need to create new catalog item or request a new RITM)Create a scheduled job that will trigger the notif...

Directing users to report an Incident or Request a Service

I'm looking for examples of how other companies have set up their options to Report an Incident or Request a Service. Currently we have a widget on the home page (Report an Incident and Request IT Support - generic request) and our users are defaulti...

Email notification to user with ITIL group names if user is member of those groups

I need to remove ITIL role from user ''Test1'' but the ITIL role is inherited from group 'Welcome1'. In order to remove ITIL role from user I should be remove the group 'Welcome1' from user 'Test1', since ITIL is inherited from group. so my requireme...

Adding users to groups in Non production Environments

Hi I have a requirement. We have a service request in production which automatically adds users to groups once the SR is approved.Now we want that if a users is added to a group in prod, the same should be automatically done in non prod environment. ...

how can we find out the total outage time involved in the resolution of an incident ?

how can we find out the total outage time involved in the resolution of an incident ? i have an account where we need it find out the total availability of some critical applications and the only way is to use the outage time in an incident. Atm this...

WOT reccuring

HI, out team working with worj order task,can i make a reccuring WOT that opens every day automaticly?

Change Request Technical Approval - Assign to Affected CI Support Groups

In my current instance ( van_cover), change request technical approvals are currently assigned to the assignment group. However, I'd like to modify this workflow so that approvals go to the support group members of all Configuration Items (CI) impact...

Business Rule to restrict visibility of Incidents to assignment group members, caller, watchlist

Requirement: Incidents that are assigned to "IT - Enhancements" to only be visible to members of the IT Enhancements assignment group, the caller, users on the watch list and admins. Other itil users cannot see these tickets unless the ticket is no l...