Average time to publish knowledge from review state report
Hello Everyone, Please help me to create a report for average time to publish knowledge articles from review state to publish. Please provide suggestions or solutions for it.
Forum Posts
Resolved! Answer
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?A. ${event.<property name>}B. ${current.<property name>}C. ${property name>.getDisplayValue()}D. ${...
Resolved! Users with ITIL role not able to create a Standard Change Proposal
I have users with the ITIL role and also sn_change_write and sn_change_read who are unable to create a Standard Change Proposal. There is no "New" button visible for them to create one to submit. I thought the ITIL role was all that was needed for ...
User Criteria Script for catalog item
Hello All I am working on User Criteria requirement for a Catalog Item. We have a country field on sys_user table (Note: Country field is reference field type and table is core_country).I only want users whose country is Brazil to see the catalog ite...
Set Dynamic Default Value to Today's Date in Record Producer
Hello - I have a record producer based on an Incident that has a Date/Time field for an "Opened(opened at)" and has the Dynamic Default Value set to Now (Date and Time) which works well. (See attachment.) However, they want to change this to show Dat...
How to create a button on service portal to export the data in excel
Hi,I want to create an export to excel button that exports the data that is coming on the portal page from API, we are not storing that data in the servicenow table but we want to export it directly from the page view. How we can achieve this.Regards...
Autopopulate variable value
I am working on a requirement. Using UI Action creating a request from an Incident. Once we click on the UI Action a request will be created and incident will be cancelled. This portion is working.There are 3 variables on the catalog item for example...
Regarding SmartmAssistant – E-mail triage Solution
Hi Team, Can anyone please assist me with the stepwise approach for "how to use SmartmAssistant – E-mail triage Solution in service now"? The SmartmAssistant – E-mail triage Solution - Churning hundreds of e-mails, using Generative AI approach to Sum...
What controls the Chat title in ServiceNow?
I am interested in knowing what controls the title of the ServiceNow Portal Chat window. The below is the first step when a user first starts chatting, they are interacting with the Virtual Agent. Once the user asks for and is given a live agent, th...
I want my Planned Start date to select 3 business days from today in change Normal change request.
I have a requirement on change request. For normal change when we select****Urgency as Normal - Planned start date should auto populate 3 business working days from today's date but should show an error message when user is trying to change the plan...
Resolved! Report filtering from different tables
As an end user I want to create a dashboard filter that shows a status of scrum tasks for open stories. I'm working in the Agile Development module and have created a filter looking at the Scrum task [rm_scrum_task] Table. I would like to filter ...
Resolved! Number Maintainance
Hii, I have created a number maintenance on user (sys_user) table. When I create new a user record the number is working fine but its not showing numbers in already existing records. how can I show the number in already existing records?Thanks in Adv...
Send a monthly Newsletter based on dashboard
hi,I have recently started dwelling in the dashboard and report development in SNOW for my Maintenance team.I am successful in creating the dashboard however, I want to send a monthly newsletter based on the dashboard with details of what happened ov...
Not able to save assignment group on response task
Hi,We have dictionary override for assignment group on sn_si_task table , overridden reference qualifier's value to active= true it shows all groups for selection but when trying to select group on field it will not update the record.Please suggest.T...
Prevent triggering existing notifications from ui action
I am working on a requirement where I am converting an incident to a request through UI Action. Once the request is created the incident will be cancelled. but in this scenario, I want to prevent triggering any existing notification as I will be send...
