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Reporting help

I need to find a way to be notified when a change_request state changes from Approved to Implement back to Draft or a state changes from To be Approved back to draft. See the attached screenshot.I don’t have access to create notifications/ I can view...

Gemma4 by Mega Sage
  • 194 Views
  • 1 replies
  • 0 helpfuls

ServiceNow receiving Encrypted email

I am wondering if there is a way for ServiceNow to receive encrypted emails.  A user sends an email which creates an incident, but sometimes these emails are encrypted.  SN will still create the ticket, but obviously, the body of the email is not rea...

multiple variable set

Hi team, Hi team, Can we restrict the number of rows in a multi-variable set depending on a selection made by a user? We have a select box with choice values from 1 to 5 when the user selects 2, multi-row vs. Should have only 2 rows, (add button must...

Manasa Allu by Tera Contributor
  • 144 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent

I have a requirement to reset the password for the logged in users through virtual agent, I have designed all the flow and everything is going good, but password is not updating in the instance. Can anyone help me in this requirement. Thank you in ad...

nageswari1 by Tera Contributor
  • 270 Views
  • 3 replies
  • 0 helpfuls

issue with description field in REST API POST method

while sending the description data i am getting the below error - i am trying to send the task description data to another SN instance by using the REST API post call i am getting the issue, without description data i am able send the data with out a...

hemantnh by Tera Expert
  • 470 Views
  • 2 replies
  • 0 helpfuls

Approvals are not triggering while using with Decision table

Hello Folks,    I'm using Decision table to trigger the group approvals based on catalog form variables. The approvals are triggering when I'm submitting(I've Admin role) the form but while user(itil role) is  trying to submit the group approval's ar...

Avee90 by Tera Contributor
  • 283 Views
  • 1 replies
  • 0 helpfuls