Hi All, Some users not able to see "Major incident" logo, when they open they open the incident.I did search for ACL's , client scripts and UI policies but no roles are associated.How to fix this? Thank you.
Hi All, The Assignment Delegate that is been set up for the user "Noreddine" isn't workingIn Noreddine's profile the delegate is set up as "Christophe" from 26th July to 26th August as per the below image.But still the RITM approval and task assignm...
Hello everyone, I followed the instructions in Customize the Virtual Agent Service Portal icon (A... - ServiceNow Community and it worked. However, the icon is a tad small and I'd like to increase it's size. How do I do this?
Hi Can we restrict user to enter more than 40 characters to a prompt pop up ?That pop up show up when user clicks on a button on the form and enter input there, but we want user should not able enter more than 40 characters to the pop up.How to do th...
HI Team, We are using SOW and Now Assist plugin is installed. On the Incident form in SOW when we click on Resolve button, its opening a Dialog and creates a AI solution on Close Notes field. We have created a custom field as "xyz", We want the Close...
Hi there,Show "Submit" Button instead of "Order now" on Catalog Item not on Service Portal, I gone through Maintain Cart Layout...Item Ordering WidgetWidget listing details of the current catalog itemthere is an order now check box(false).,but it imp...
I have a requirement to create an inbound action that generates a Request, RITM (Requested Item), and SC Task.When the manager of requested for approves the RITM, the request should be routed to a specific group for further approval. The SC Task wil...
Hello Team, I have an inbound action, which was working perfectly fine before the upgrade, now it's not stop processing when the conditions are met, it keeps creating a new case and this trigger is there in the inbound action multiple times. Stop pro...
When using the command curl "https://*******.service-now.com/api/now/table/incident" --request POST --header "Accept:application/json" --header "Content-Type:application/json" --data "{\"category\":\"Security\",\"assignment_group\":\"b41d506f93464a54...
Repair SLA is visible on incident, RITM, SCTASK but not visible on problem_task table form. how can i enable it "com.snc.sla.repair.enabled" system property is active=true.
Hi All,Is this possible that after initial greeting message in virtual agent if user inputs 'hi', 'hello'. Can a bot respond back with different greeting message other than initial greeting message
How do I create a incident block in virtual agent designer which should populate the location information based on the user (caller) ? My incident block was creating the incident with location information blank on the incident form. I was able to up...
HI Experts,can you please assist on reporting this area is not much known to me would like to explore.All I know is ServiceNow provides reports in module= Reports but these are basic ones which are table based. Performance Analytics - this is advance...
Hi All, For few articles, we have given some users the Can Read role associated with the article. So they are able to see the articles on IT Knowledge Base but not on Knowledge Homepage. Please suggest. Regards,Divya
Hi Team, I have created a UI Action which is to be visible on the related list.That related list is visible on many forms as a result UI Action is also visible.Can you tell me how to make that UI Action(Add/Remove Responsiblity) only visible on a par...
