We have an Event management system which received ok alert from our monitoring systems and we would like to auto resolve the Incidents whenever we receive the OK alert, however the assignee detail is mandatory. What is the best practices to handle th...
Hi Team, If anyone has tried to automate slack -> Virtual Agent using java and selenium , Can you please help me with the documentation or steps to follow as I am doing a POC to automate VA through slack. Any materials would be helpful
I am looking for best practices to setup knowledge management for release notes. Should I have two libraries? Is there such an option? We are on the Washington DC version. Ideally, there will be a library for release notes for all of our applicat...
Hi All, I have a requirement to change the username in the activity log for the user who has attached the attachment. I had tried to make changes in the sys_history_line table but unable to find the changes made for the attachment upload.Is it...
Change Record creating duplicates records with same change number
I have a form context option UI action the incident form that will cancel the Incident and create a request. It works but I have a Modal pop up that gives the option to cancel the Incident or perform no action which would do nothing to the incident a...
Hi expertsI would love to get helpWhat is the best practice to display business service and service offering data according to my choice in the configuration item field
Hello, We are recently started ServiceNow ITSM scratch project .We are planning to give demo and workshop sessions to client on Core configuration and foundation data .Please help me with any decks or ppts for this topics. Reagrds,sravya.A
Getting this in the Email log:Create Video Conferencing Req (forward) : did not create or update sc_req_item using current This is my Inbound Action:createRequest(); function createRequest() { var user_sys_id = gs.getUserID(); var comments =...
Hello All,Does anyone know why the KB article is showing an invalid date on the KB article card? It would be incredibly helpful and beneficial for me if this could be accomplished in some way.Thank you!
Hello Team,When end user clicks on survey link, it's re-directing to the backend native UI with the below mail script. https://xyz.service-now.com/now/nav/ui/classic/params/target/assessment_take2.do%3Fsysparm_assessable_type%3D2f5705e11bb41410dd4d0...
We currently have the OOB for Controlling idle live chat sessions, however this timer is tracking user idle time and a reminder can be set at particular intervals. https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/...
The following error occurred during flow send email.is there any solution
Hi All, The user was on leave and the groups and roles that he had has gone now. How can i restore back the group for the user without using the any reference profile to replicate.
when notification is getting triggered, then content i.e. Additional comment is not coming, only work notes is coming. What should be checked? Notification which user received:Notification (what it will contain):
