ITSM Task Intelligence and Workspace
Hello I would like to know if it's possible to use ITSM TI in a CSM/FSM Workspace or it is reserved only for Service Operations Workspace ? Best regards, Nenad
Forum Posts
Resolved! Modifying the translations of HR agent workspace homepage components
Hello,I want to change the French translation of 'Overview' from 'Vue d'ensemble' to 'Vue d'ensemble de mes tickets', how can i do this change ?
SLA Needs to Stop if Keyword matches
How to pause SLA if Keywords matches.Like if incident comments or work notes contains "Test123" SLA needs to be stopped.
Resolved! Configuration home page HR Agent Workspace
I'm trying to change the name "Vue ensemble," but I haven't been able to locate where to do that. Does anyone have any suggestions on how to find it?Thank you in advance!
How to track in a field on incident form how much time passed for this incident in awaiting vendor
Hi Team, I have requirement, where if I move a ticket in awaiting vendor .Need to visible a field for agents to track how much time passed for incident in awaiting vendor ,if 24 hour passed in this state need to send notification and change the stat...
How to link change tasks to the issue created in Jira which is replica of change request ?
We are creating issues in Jira whenever change request are created and assigned to Hardware Group.We got the requirement to link change task as well to the issue of Jira? how can we proceed.Note: I am doing integration with Jira Spoke.
Teams notification variables
Having set up Teams integration app, I want to make a rather complex notification rules. The examples are like using cc and bcc-ish rules on each incident record. Now that I can make a notification rule that applies to all the notifications. Are ther...
How to bring back the discuss button that has been removed by "Deactivate Sidebar and Change applic
How to bring back the discuss button that has been removed by below mentioned process: To deactivate Sidebar: Change application to: Omni-Experience Standard Feature Set 1. Go to 'Settings' under 'Conversational Interfaces' in left navigator2. Select...
How to populate asset information from a resource table using a barcode in the mobile app studio?
I would like to scan a barcode (asset) and retrieve additional data or tags linked to the scanned data. Example:I scan in the Sheet ID 19233 & in lines below, it populates the fields for "Parts Included" or "Model". Additional functionality requeste...
Avoiding a Lookup Records call
I made a flow that looks at the variable ownership table and gets each variable thats displayed on the RITM and prints them in the description. I was wondering is it bad to make Flows that use the Lookup records for task like this?
buttons on the side in the workspace
Hi! How do you remove the buttons on the side in the workspace? Attached is a picture of the buttonsin table incident
Create Record Producer to remove Delegate
I need to create a Record Producer that will delete a delegate record from a User record.This is the script I have so far. When I select a delegate to remove & I submit the request the delegate is actually added to the user record, not deleted.
ServiceNow Zendesk incident integration
Can any one help who already implemented this1.I need to pass attachment into binary form from ServiceNow to Zendesk.2.Zendesk will send attachments as a link in comments to ServiceNow how did we decode to attachment in ServiceNow.
How can we create a report based on timelines?
I want to create a report which should have all the ticket reached in our "XYZ" assignment group between Sun 00:00:00 to Sat 23:59:59.How can we achieve this ?Quick help needed .
claculation of difference of two date/time filed and store it another date time field
Hello All, I have one requirement to store the time when the state puts onhold. Then need to capture the time when the state changes from onhold to any other state. Then need to store the difference value of when incident put onhold and the time when...