I want to add conditions for AI search based on country and brand of KB and user. For exampleIf KB has country is U.S.A and brand is Google, only users with country is U.S.A and brand is Google can search for KB. How can I do this or is there any sol...
ServiceNow follow which international standards for ham best practices and please share the Best Practices document for HAM as well.
HI,I need to add a field from the incident form to the kb_feedback_task form, but the reference of the kb_feedback_task table is to the Task table and not to the Incident table,.I would appreciate help ,Thanks!
Hello, I'm new to Virtual agent and I have created a topic block. I want to know how to trigger German or any other language queries in VA. I have a requirement of around 10-12 different languages and will also be adding translated documents on servi...
Can I use 'catalog variables' in conditions on email notifications?
On creating a record in table: cmdb_ci_storage_server, it is creating a relationship automatically which is getting created on table: cmdb_ci_service. I need to identify and stop this from getting created. How to identify where it is getting created ...
On an incident form when a category and subcategory were given , based on it the WATCH LIST and WORKNOTES LIST must populate .Please help me on this.
Has anyone added additional fields to the Update User Action from Microsoft Active Directory v2 spoke? I have been trying to add three new attributes to set. fax (facsimileTelephoneNumber), OfficePhone (telephoneNumber), and extensionAttribute1. I've...
Hi All,I have particular set of users (External Users) who doesn't able to login via SS0, so we have created local account to them and given user id and password. Since SSO is enabled, they can login using login.do along with the URL but if they do w...
Hi All,Seniors: if login user has a role "AB" have access to resolve the p1/p2 incidents.i used BR - "Before Update" to get it done how ever its failing. any mistake in my script?(function executeRule(current, previous /null when async/) {if (curren...
Hi Team, we are implementing approvals and delegations as part of phase 2 deployment at my organization, and I am trying to come up with a knowledge article or a comparison table to illustrate how these two licenses differ in functionality as in how ...
Hi,i am having a requirement related to auto translation of article from one specific knowledge base for only 5 languages.i am using a localization framework for this, i have create a new artifact for this auto translation but i am having one challe...
Hi,I have a catalog where the users submits the excel sheet and it will update the records on alm_hardware. I want the same excel template to update the records in alm_asset and alm_hardware. How to make it happen through flow designer to run two tra...
Hello, in the 'Hardware Asset' form, there is a flag/box for 'Eligible for Refresh' that uses the asset's installed date and the useful life of the hardware model to determine if the box should be checked or not. We are looking for a report to be abl...
