I have to write the following script in flow designer for asking approval -answer = [];var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", current.request.requested_for);gr.query();if (gr.next()) { var band_level = gr.u_band_level; var b...
Hi! I have a requirement to hide "Actions" on incident form in service portal when state is Rejected. We want the same behavior as when incident state is Cancelled. Can anyone help? Thanks!
I have a table (u_windows_upgrade)That has 4 columns The first 3 are referenceu_useru_computeru_entity The last is a choiceu_replace_or_upgrade It is being populated by an excel uploadThat part is fine I have a catalog item with the sys_id c0e114071b...
I am attemping to add the catalog item variables onto the "Request Opened" email notification. Here is what the RITM's output as... the questions appear as "undefined" and any answer which is a reference lookup shows its sys_id value instead of the d...
Currently On Vancouver and seeking a solution to measure file delivery by using Service Offering Commitments. Assuming it has something to do with commitment type = SLA?
Hi, I am trying to display an error message via below code in a BR on HR Case table, when some conditions are passed. gs.addErrorMessage('test');current.setAbortAction(true); However, instead of printing error message, system showing 'Failed to inser...
I have created a new View named (New View) on my catalog task table. i want this view should be automatically be set when catalog task assignment group is "IT Application". How to configure it?
hello everyone,, i am not able to see "ADD TO GUAGE " option sav in my created report pls help to solve the problem,...
In a normal change request The planned start date should be set to 3 business days and if a user tries to select a past date before the planned start date auto populated then a error message should popup. For example if I raise a change request today...
We recently had a large project complete from a third party for our portal, and we just noticed this odd behavior where a second REQ is being created for every request, but this second REQ does not have any RITM associated and gets CLOSED INCOMPLETE....
hello every I struck while onload client scriptI'm getting the desired result with this scriptdesire result should be pls help me....
Looking to get the user_show_incidents UI Macro to work on Interactions and SCTASK's. I've copied the user_show_incidents macro and amended for Interactions, and that works like a charm. However, for SCTASK it doesn't filter on the user in requested ...
We have a Printer Incident topic in virtual agent which is used to report printer related issues. One of the first questions within this topic asks what function the user is trying to perform (Print/Scan/Copy):We would like to utilise entities to imp...
i want to remove this cross mark conflict embedded list in change request, how to do that?
