I don't think this can be done in the incident table as the updated field is always changed per update, is there any other way ? I don't have access to create any analytics in my department. I need to obtain the number for each day this year, if any...
Can anyone please help me on the below requirement. I need to send the notification for incident when assigned to field is empty for more than 24 hours. Could anyone please let me know how to achieve. Please help me with the script.
Hi, I am looking for cancel purchase option in my purchase in shopping hub but it is not available. Only view purchase and add to cart option is available. OOB we have cancel purchase option for purchase requisition. I have checked in UI builder but ...
Hi,We are sending date from an excel file to a ServiceNow through Transform map.The date format in excel file is 5/23/2024 03:55:50 PM but in ServiceNow staging table record the date field (string type) is showing 2024-05-23 03:55:50 however it shoul...
My client would like to limit who can be @mentioned on a ticket platform wide to only people with read access to the ticket. I created a Before Query business rule on the User table based on another community post - this business rule does work to li...
How do the 'actual start date' and 'actual end date' fields get populated in the issues form? I need to ensure these don't get auto-populated
Hi,Greetings for the day!In our system, SNOW sends computer last scan date to ServiceNow everyday through Transform map but there was no data from afternoon even though sent in evening. We see on SNOW the last scan date is in the format MM/DD/YY HH:M...
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow Please help me with the script on attached sceenshot if budget number field & vendor account field value are equal the I need to mark the status value as Closed please help me with the...
Hii. I have a xml file having two records. as mentioned in the picture attached. In the out of the box user table sys_user, I have these users with user id and emails as in the 2nd attached image. I want to update the emails of my these two users as ...
I need to send out a report of all open VITs to every group assigned to VITs daily. The problem is there's 37 groups that are assigned VITs, and this number my increase over time. I do not want to have to create a new report or new scheduled email of...
Hello All, How to attach SLA only on Business time between 9 to 5 PM on weekdays only?
Hello all, what is the condition for SLA Response and Resolution according to best practice? Can anyone helm me on this??
Does anyone know if I can add tags and a tag filter to a VTB guided board? - FYI: I'm not talking about labels... these tags (global tags) are available when looking at the defects and enhancements in a list view
Hello, I have a notification that when sent to a budget holder, contains information regarding the item being purchased. The item has a cost and a recurring cost has also been added, however I see that there isn't field option for total cost that wou...
Hello, I have a custom dashboard page that includes the data visualization. I was able to share it to the appropriate groups that have access in HR cases. The report below is being displayed for admin and it is built using drag and drop in the UI bui...
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